Windsorcars Reviews 11

They arrived in plenty of time for my airport run. They send a text so you can track where they are. Professional driver and luxury car. Very impressed. Reasonably priced. On our return they were waiting for me outside of Costa coffee with sign at Heathrow. We were delayed so they checked what time your flight lands. We had to pay the parking charge but price was still reasonable. I would definitely book them again!

Do not buy from this dealer at all costs as they are very dishonest. They sold me a car claiming it to have a factory black pack when it actually was sprayed black and after 2 weeks the black paint started to flake off. I contacted them to ask for them to put it right or I would return the car and they completely ignored me and never returned calls or emails. I would strongly advise anyone to avoid them at all costs and go elsewhere. I bought this car in good faith and never received the same courtesy back. They are dishonest, ignorant and will not put anything right after they have taken your money. PLEASE DO NOT BUY FROM THIS DEALER!!!

Absolutely unprofessional people in this work place. Giving me an interview then gave me a time and date for another final interview and i turned up on time and no one was there and continued to ignore my indeed messages till i said i will post a bad review and then got a reply! Pictures of conversation will be added too. Also the same day the ignorance started, they have a friend of mine and interview as well. Couldn't understand why it took from tuesday 12/03/24 - 16/03/24 to get a reply.

Vast improvement needed on customer service, care and communication. Was made to feel like an inconvenience and felt very pressured. There seemed to be little value for me as a customer and what I wanted and felt was important. I didn’t get a good impression off of these people and wouldn’t trust their intentions.

Terrible customer service! Very rude and scam artists - wouldn’t be surprised if your car fell apart after bringing it home

Absolutely horrendous service. Rang up on the phone about the availability of the car and what time I could come for a viewing. Show up on time then made to wait 30 minutes for the staff to finish their break for them to tell me the car had a deposit taken from someone else. I look around for different cars while im there and feel like I’m being stalked as if I were gonna do something then I was refused to take a car for a test drive for no reason. Everytime I try to ask a question, feels like they keep hiding the true story behind the car to make the sale

I was really disappointed from start to finish. The car was nothing like the pictures. Despite this, I needed a car, and bought it. Almost immediately there were issues. As soon as I tried to contact Windsor Cars about these issues, they blocked my number, and stopped responding to my emails. I unfortunately travelled 2 hours to view what I thought was a good car at a good price, so I am unable to go in and speak to them in person without a working car. Now I am stuck with a car with a gearbox issue making it useless, and no word of any form of compensation. Please avoid these conmen.

This garage scammed me! I bought a VW Polo from this garage and it was a big mistake! The car was delivered to me with bald tyres and no parcel shelf. I needed to change the four tyres within 3 months. Despite being told that it was ordered, I never received the parcel shelf and they stopped returning my calls. Despite the claim that all cars were checked by the AA, I then stated getting warning lights within 2 months, so tried to get the AA warranty I got from the garage to fix the problem. However, I soon found out that although it was called the AA warranty, the company behind this is called Opteven (formerly WMS). I called Opteven to see what I needed to do next. They explained that I first needed to get a diagnostic from an approved repairer. Once they receive the diagnostic, they then decide whether the warranty covers this or not. If covered, then both the diagnostic and repair would be paid for. However, none of the five recommended nearest repairers were able to help me. I went to Halfords Autocentre first only to be told two hours later that they were not equipped well enough to diagnose this leak as it was in the Thermostat housing. I then went through the list of approved repairers that I got from Opteven's website only to discover that none of these garages worked with Opteven anymore. So now, I have to find my own garage but if the labour rate is not what Opteven are prepared to pay, then I have to fork out the difference. That's assuming that the Thermostat housing is not one of the many components that happens not to be covered by the warranty. Completely wasted my time and money (return taxi rides fm/to Halfords). The warranty is not worth the paper it's written on, the car was faulty and Windsor Cars have stopped returning my calls and many emails. BUYER BEWARE!!

This company did fraud and not trust at all it’s already case in CCJ
And same time case register in Slough Police Station

Mr Zain Saleem took shamelessly my deposit of £1500 and £199 car reservation fee without selling the car to me. I have sue these unprofessional people who have cheated and assaulted me.Please stay away from this dealer who is selling faulty vehicles and trying to keep your money illegally.

When I found my ideal hard-to-find car here, I unfortunately let the excitement for a new car get the better of me.

My initial instinct based on Windsor Car Centre's few short months in business and the dreadful 1* and fake 5* reviews he had, was that this was not a good place to buy a car from.

Zain however was insistent that the reviews were all coming from a local competitor and a disgruntled recently fired staff member.

Look at all the names and locations of his 5* reviewers, All of them from Pakistan, all fake, paid reviews. I have proof from the IP addresses too.

Even his relatives and employees leaving 5* reviews.

He claims to have 500+ reviews, but his other garage "Surrey Motors has 10 reviews, all are fake too, from Pakistan, even his old accountant

I should have followed my gut instinct and walked away.

Zain insisted the car I wanted to buy had been AA inspected and his own guys have checked it over too, but this is where the lies started!

I saw many red flags that this was a lie. But I wanted the car (White Ford Kuga FH66 LGE).

I went to view/buy the car on a Sunday, and sadly it was raining hard. I took the car for a test drive, the car was heavily pulling to the right.

Upon return, Zain showed me that the rear right tyre was so flat, it damaged the wall of the tyre. He lets customers test drive cars without even preparing them for basic safety.

I look under the bonnet and find a screwed-up ball of brown parcel paper sitting on top of the alternator!

"I thought the AA and your guys had inspected the car? Why has nobody noticed this? The cabin air intakes were also blocked and filled with pine tree rubbish.

Clearly, the car hasn't been inspected, cleaned or prepared for sale at all, by anybody. I shine my torch down into the engine bay and immediately discover an oil leak. Plain to see.

Again, it starts raining, so the vehicle inspection is cut short. We then find the electric tailgate opens but doesn't close.

We agree that he'll get the oil leak fixed and the tailgate and that I can borrow one of his cars, and he will deliver the Kuga to me in a few days.

He then tried adding a £200 admin fee...

His driver called me on Wednesday to arrange delivery. I said Thursday would be better as it's raining hard and isn't going to stop. He agrees and tells me he will get the car MOT'd ready to deliver.

He then called me a few hours later to say he had done the MOT and was on his way to deliver the car!

He delivered the car and it's raining so hard we had to go to the local petrol station so that I could look under the bonnet and see if the oil leak had even been touched. It looked like something had happened, but no idea if it had, he showed me a sketchy fake receipt for £480 for a new oil pump being fitted. No VAT/Labour.

No sign of the car's logbook; he hasn't shown me the V5 at all at this stage nor has the driver bought any of the service history with him at all. I insisted that he needs to get it to me by the end of the week or else the deals off.

It stopped raining, so I check the sunroof. It opens, but it refuses to shut! 25 minutes of repeatedly trying, it eventually closed, but I have no idea how or why. Not opening it again, as there is heavy rain forecast for the next 6 days!

I told Zain immediately that there was no paperwork and the sunroof didn't close. He accuses me of lying.

I did point this out to the driver that I wasn't going to open the roof otherwise we'd get soaked!

Still pulls to the right, I then find the car has 3 bald illegal tyres! 1 of them has split with the metal threads showing! (See pics) The car has a fresh MOT (No advisories), but was delivered with 3 illegal tyres on it!

I had to threaten Police action for the illegal MOT to get a full refund! He collected the car the same day on a breakdown truck and asked me not to leave any reviews.

I contacted his other bad reviews he had removed, all of them were real, not fake. MOT inspector reported to DVSA, Zain and his 8 current and 8 failed companies reported to the Police for fraud.