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Wine52 Reviews 14,735

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TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, understanding, and friendly demeanor, often highlighting specific individuals for their exceptional service. People are also very satisfied with the products, describing them as delicious, high-quality, and offering a good variety, often appreciating the accompanying information. However, some customers expressed frustration regarding the subscription and cancellation process. While many found cancellation easy and were offered helpful alternatives, a minority reported difficulties, particularly with canceling online and having to call. Some people also mentioned issues with customer service not listening or being unhelpful during cancellation attempts.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, friendliness, and... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers praise the helpfulness and... See more

Product

People report positive experiences with product. Many customers praise the quality and variety of wines,... See more

Cancellation

Customers consistently note ambiguous experiences with cancellation. Many reviewers found the cancellation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The 4 wine box comes with a booklet with information about the wines and where they're produced. A good verity and you can choose between white, red or a mixture of the two. I would also like to thank... See more

Rated 5 out of 5 stars

What amazing and helpful staff! They made me feel very comfortable with choices and are so empathetic to your customer needs. You are not just another payment to them you are a valued individual wit... See more

Rated 5 out of 5 stars

The beers and wine were great at the discounted prices. They arrived quickly and well packaged and additional snacks with the beers were a nice treat. Only frustration is having to call to cance... See more

Rated 5 out of 5 stars

I received a voucher to try out a sample box, only paying postage. When the wine arrived I was delighted as one of my favourites had been included. They were all delicious and I wouldn't hesitate to o... See more

Company details

About Wine52

Written by the company



We're the UK's largest wine discovery club and we send you an exclusive selection of wines each month. Join us on a journey of discovery and share our favourite wines, and uncover hidden gems from around the globe.

Whether you have just discovered the fascinating world of wine or you're a wine connoisseur, our themed monthly selections are designed to fuel your passion for flavour and to learn a little bit about what's in your glass along the way.

We work very closely with talented winemakers we feature to give you a little peek into their wonderful world of wine, and often they create exclusive wines available only for our members!

Each tasty box of wine comes complete with snacks, as well as a copy of stunning Glug magazine where you can discover the story behind your wines, and get expert tips to learn more about what you're drinking ensuring you get the most out of your monthly wine delivery.

For more information, see our FAQs: wine52.com/faq

Or if you need to get in touch, please reach out to us via wine52.com/help.

Contact info

Claim a free case on us!

New customers only. Introductory case of 3 wines. Only £9.95 delivery.

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Good beer

Good beer, good snacks, was a fan of all the different labels it made it good fun

29 April 2026
Unprompted review
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Reply from Wine52

Hi Oisin. Thank you for your great feedback.

Cheers Wine52

Rated 5 out of 5 stars

Would definitely use again

The service was excellent and the Italian red wine I tried was lovely. I did cancel mainly because I’m more of a Prosecco drinker, don’t drink white wine and only occasionally have red so didn’t need a subscription.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Quickly answered

Quickly answered. Appreciated my business. Rewarded my long term custom. Am continuing to recommend you to my friends. Thank you.

29 April 2026
Unprompted review
Rated 4 out of 5 stars

I signed up to experience some new…

I signed up to experience some new wines from around the world, the ones I got and tried were great but with the cost of living being so high at the moment I can no longer afford to do this, called to cancel subscription as not able to do online, very helpful

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Tasty wines

The wines that I received where absolutely delicious I've enjoyed them all. And when I had to cancel (I could no longer afford the subscription) Kaye was more than happy to help me this. Will definitely use again as soon as I'm able

29 April 2026
Unprompted review

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