WineOnline.ca Reviews 

141
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We have been ordering wine from WineOnline.ca for quite some time now. Their email letters are very helpful if providing us the latest choices. Their website has a vast choice, quite often wines that... See more

Rated 4 out of 5 stars

Long time customer. Tried to use the new web site. Several tries, different browsers, couldn't place a simple order! Very frustrated. Called to complain. After office hours so got recording. Left a... See more

Rated 5 out of 5 stars

First time using WineOnline.ca Order process was smooth, and the driver called me this morning about 3 days after placing the order to confirm his delivery time. Wine showed up, all great. Very easy... See more

Rated 5 out of 5 stars

I have used Wineonline for the purchase of ~ 8 cases of wine over the past year. Their service is reliable. The wine selection, whatever the price point, is well thought-out. Special, offering good... See more

Company details

  1. Wine shop
  2. Food products supplier

Written by the company

Wineonline Marketing Company Ltd, was launched in May 2004 with the goal of making quality wines more accessible to wine lovers. Starting with the Ontario marketplace, we continue to take great pride in the quality of our products and services, and ultimately, satisfying our customers at every available opportunity.


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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4.8

All reviews

(141)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Wine Service.

I love ordering from Wine Online. We have thoroughly enjoyed every wine we've purchased. The reviews are great, as are the daily emails tempting me with wonderful choices. My only regret is that I can buy more!

11 October 2016
Unprompted review
Rated 5 out of 5 stars

Wineonline is on point

Great site for ordering wine you can't acquire at the lcbo. Got a confirmation call on the day it was arriving to assure it was delivered securely.

12 July 2016
Unprompted review
Rated 5 out of 5 stars

Wine is my life: Or not...

They had what I wanted. Great selection, they were extremely helpful on the phone. Staff has a ton of knowledge about the wines they carry and also which foods to pair with. Awesome experience.

21 June 2016
Unprompted review
Rated 1 out of 5 stars

Delivery problem

Order not delivered after 8 days so far

8 March 2016
Unprompted review
WineOnline.ca logo

Reply from WineOnline.ca

Hello,

There was a problem with this order and we had to re ship the entire order. We sincerely apologize for the inconvenience. Please reach out to us if we can be of further assistance.

Thanks and best regards,

Rated 5 out of 5 stars

Very professional.

Our order was handled promptly and efficiently.
There was a wide range of wines from which to order.
The service was friendly and helpful.
The delivery came slightly ahead of schedule.
A very professional organization.
Well worth the price.

7 March 2016
Unprompted review
Rated 5 out of 5 stars

Hidden wine gems

The customer service was amazing. When I though I had a problem and contacted them I received a response next to immediate. The delivery was prompt and on time, the service is exceptional and best of all they have my favorite wine that I can't buy at the lcbo anymore.

3 March 2016
Unprompted review
Rated 5 out of 5 stars

User friendly

Encountering any difficulty in ordering is not a problem as the staff assistance is excellent and delivery is polite, on time and helpful. It goes without saying that the selection is top notch.

1 March 2016
Unprompted review
Rated 4 out of 5 stars

will order again

Good experience for first order. The only thing was the add saying the product was in stock then waiting 3 weeks for delivery.

23 February 2016
Unprompted review
Rated 5 out of 5 stars

Great service wonderful value

WineOnline is a great way to get good wine by the case for my wine cellar. Good variety and fantastic service. In a matter of a few days after ordering the wine is delivered to my post office. I appreciate the service and efficiency.

22 February 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Special thanks for the driver who delivered to my house. He noticed my father is senior and he can't handle a case of wine, the driver helps him to bring it inside the house and put it on top of the countertop.
Thanks a lot

20 February 2016
Unprompted review
Rated 2 out of 5 stars

huge delays

There was over a month between the time of ordering and the time they shipped the wine. Then when it finally arrived it went to the Canada Post outlet. I passed at least five liquor stores on the way to Canada Post pick up the wine. This wasn't a rare wine -- it was a well known, mass produced wine. Wineonline is a nice idea, but it doesn't make purchasing wine more convenient or timely. This may be a particular problem for Alberta. I hope no one gives me a gift certificate to them again.

15 February 2016
Unprompted review
WineOnline.ca logo

Reply from WineOnline.ca

Hello,

Thank you for your email.

At WineOnline.ca we are always working to provide a better customer experience. I am sorry that your experience was not satisfactory. Our customers enjoy the Canada Post option so they do not have to wait at home all day to receive delivery and can pick up at their convenience, Canada Post would have attempted delivery at your residence before bringing to the outlet for pick up. The Postal outlet is usually quite close by in many cases. I cannot say exactly what happened with your order as there is no name or order number to reference.

Please feel free to reach out to us if you would like to discuss this matter further as we are always happy to assist.

thank you and best regards,

Daniel Bick
WineOnline.ca
166-15 Adrian Ave
Toronto On
M6N5G4
Office 1-877-714-9463 (WINE)

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