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Rated 2 out of 5 stars

This company is a scam, and you should stay far away from it. They charge a premium fee for products that, when you get them, feel like a dollar store item. Do not believe the marketing - you will be... See more

Rated 5 out of 5 stars

A rock solid pencil. After months of steady use, I have found my Wingback to be the perfect tool to sketch my cartoons prior to the final "ink in". Great heft in my hand.

Rated 5 out of 5 stars

I bought the Winston Cardholder after trying many slimline (metal) alternatives. I keep my cards, folded money, and a single front door key in it, everything I need in the most compact way possibl... See more

Rated 1 out of 5 stars

I gave this company more than a year to sort out its internal issues. The amount of back and forth accumulates over time and it's simply not worth the mental health and frustration from la... See more

Company details

  1. Fashion accessories shop

Written by the company

At Wingback we make everyday items the right way, using exceptional materials and an attention to detail you can see, smell and feel. Useful, enduring and iconic, all our products are designed and made in England. Built to last a lifetime


Contact info

3.7

Average

TrustScore 3.5 out of 5

81 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A rock solid pencil.

A rock solid pencil.
After months of steady use, I have found my Wingback to be the perfect tool to sketch my cartoons prior to the final "ink in".
Great heft in my hand.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Honestly, I fell for the marketing. Bought their pen, and it’s terrible. Weight is off, doesn’t write smoothly at all. Please stay away

30 November 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give no stars

I wish I could give no stars. Starting to think this is an AI company. Purchased a wallet from them, and it was absolutely NOT like the online photos.
I reached out to them multiple times with photos and videos but was assured that the wallet looked normal and great! Then, I consulted multiple wallet and leather craftsmen, both online and in person, all of whom VALIDATED my thoughts. Stitching is too close to the edge and uneven, edges are unbeveled and unfinished, and the burnishing is absolutely cooked. One even insinuated that Wingback’s online photos looked AI-generated.
At the end of the day, they only offered me a partial refund, but I would have to pay for shipping which essentially negates the refund. RIDICULOUS company and terrible product. If you care to see photos, you can find them on my google review.

1 November 2025
Unprompted review
Rated 2 out of 5 stars

This company is a scam

This company is a scam, and you should stay far away from it. They charge a premium fee for products that, when you get them, feel like a dollar store item. Do not believe the marketing - you will be disappointed. The customer service is no better - they smugly point out that even though you received a product that looks and feels nothing like they show on site, you will get no returns because they “customized” your article of trash before they sent it. Avoid at all costs. Spend your money elsewhere.

18 November 2025
Unprompted review
Rated 4 out of 5 stars

No Pen Slips Here

The pen slip is exactly what I wanted: A place I could carry my ebon Wingback trio with peace of mind.

A cool G worth of stationary needs a good place to stand ready, and this is it.

24 October 2025
Unprompted review
Rated 3 out of 5 stars

Unsatisfactory ink refill

The pen is fine but being tied in to the Fisher Space refill is awful. The ink simply does not flow well and it is an unsatisfying writing experience

1 September 2025
Unprompted review
Wingback logo

Reply from Wingback

Hi Simon,
Sorry to hear you're not so happy with the refill.
The mechanical pen also take the Schmidt Megaline 4889 and you can source a G2 adapter for more options should you want to try some other cartridges.

Thanks!

Rated 4 out of 5 stars

Disappointing

Just bought a pen with an inscription on it for about £140 and they didn't even provide the pen sleeve (which came with the previous pen I bought from them and is mentioned on the website), the alternative to protecting the pen from scratches etc is paying them another £35-ish for a leather pen sleeve.

Absolute joke! When I contacted them I was told I will be sent one when I next order something else from them. Basically holding the pen sleeve to ransom.

Don't worry wingback I won't ever be buying anything from you when you're so stingy. It's a shame as I like supporting English companies but apparently you don't want to support your customers fairly.

All of this sounds pretty petty but it's the principal of it when paying for such a high end product you also expect not to be treated in such a way.

UPDATE: Wingback have kindly sent out a pen sleeve now.

5 August 2025
Unprompted review
Wingback logo

Reply from Wingback

Hey Jonathan, more than happy to provide a pen sleeve when we have them. We're very much at the mercy of our own supply chains as a small business so we try and make it as clear as possible to people that we do have limitations but always strive to complete the experience when we're able.
We're providing the complimentary pen rest with all stationery orders which is an extra outside the sleeve. I understand it may be disappointing not to get the sleeve but we're not short changing you and would never seek to. As mentioned if you want to get a sleeve just get in touch and we'll be happy to help. Have a good one!

Rated 5 out of 5 stars

Steel Fountain Pen

I backed this on Kickstarter which I've done several times now. A wonderul pen, it writes beautifully and is a pleasure to hold. Assembling it is a joy.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

The Wingback Fountain Pen is my go-to pen

I bought the Wingback Fountain Pen on Kickstarter. I have backed many projects on Kickstarter; and although my experience has been mostly positive, it is rare that I've backed a product that exceeds my expectations once I receive it. This pen has been one of the rare exceptions. It has quickly become my favorite pen, and the first one I reach for when writing on paper.
Highly recommended.

9 November 2024
Unprompted review
Rated 1 out of 5 stars

The wallet indeed came to Athens and I…

The wallet indeed came to Athens and I received it.

I'm not going to complain about the wallet but the service is absolutely horrendous.

Leave the fact that it took so long to arrive (which partly I could be blamed as well, for asking for a refund)
Had to pay 100 euros for CUSTOMS!
Just because it was DHL Express 🤦‍♂️

Ended up paying 250 euros without the possibility of any refund to a wallet that is worth 120 at most.

Cherry on top. No invoice has been sent with the package.

How phony is that?

18 September 2024
Unprompted review
Wingback logo

Reply from Wingback

Hi Alnoman,

As previously discussed with you via email Wingback are not able to cover customs or duties on international deliveries. We are a very small business still and are absolutely transparent on our website that we are not able to cover those costs for international customers, and provide a customs tool so people can make the most informed decisions possible prior to purchase. And to be clear, the customs and duties you have to pay are because you are part of the European Union, not because your order was sent with DHL.

We do not include invoices in packages, it is terribly wasteful and unkind to the environment. If you had contacted me I could easily send this to you electronically.

It is disappointing you have felt compelled to leave another review such as this when you have all the information needed to make the right decisions for you and when offered a refund you strongly declined the offer.

Wingback

Rated 5 out of 5 stars

Kickstarter, steel fountain pen.

Product description, communication and delivery were all excellent. The engraved fountain pen was a treat to myself and the engraved personalisation and message mean a huge amount. It is clearly a high quality object that continues to give me great pleasure and satisfaction.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

I bought the Winston Cardholder after searching for my perfect wallet

I bought the Winston Cardholder after trying many slimline (metal) alternatives. I keep my cards, folded money, and a single front door key in it, everything I need in the most compact way possible.

The product is exceptional quality, I added a Winston Churchill quote for good measure, customised leather and thread. It weighs very little, offers no bulk, and is aging beautifully.

I can't recommend the company or their products enough. One very happy customer.

8 July 2024
Unprompted review
Rated 4 out of 5 stars

Easy,honest service .

Easy,honest service .
Fantastic titanium hip flask that's enjoyed a dram or two of Springbank, J Corry and many more.
Look forward to the next product to capture my heart .

23 June 2024
Unprompted review
Rated 4 out of 5 stars

good design

good design, happy with it. Sadly, the import tax to Swizerland from UK is massive.

4 April 2024
Wingback logo

Reply from Wingback

We totally agree, sadly those charges are out of our control. If you have any pre purchase questions in the future feel free to get in touch via email and the team will do our best to help.
Thnaks!

Rated 5 out of 5 stars

Excellent service and excellent…

Excellent service and excellent product. I love using my Wingback pencil every day and the leads supplied work beautifully with the mechanism. I would highly recommend Wingback for their excellent customer support, products and services.

3 April 2024

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