Wingo Reviews 108

I tried to check in on the way to the airport and it said my reservation had been canceled. When I got to the desk I was told the same thing - they told me my credit card did not pay them - I showed them the proof of payment Wingo sent to me, as well as the charge on my credit card statement and was told the bank never gave them the money. When I asked why I wasn't notified, I was told it's not their responsibility to tell customers that they have canceled their flight. I was left stranded at the airport. They gave me a customer service number to call, which I have tried for the last 4 days, but it keeps disconnecting and now I am having to try to go through my bank to get my money back. This airline is an absolute scam - they got the money, but did not provide service or refund

I will never ever ever travel with this company again.
I was able to check in at the counter upon departing Mexico for Colombia with no charge but was charged $200,000 COP just to check in at MDE Airport.
Also, make sure you pay for extra baggage upon booking…if you try to add it to your booking later, it will allow you to add items but will say they can’t proceed with payment. (It’s only $25Us online and $150US at the counter) so obv there is going to be a “glitch” with the online payment.
All in all, the tickets are cheap….but the experience isn’t worth all the BS.

DO NOT FLY WINGO AIRLINES. APPALLING

My wife and I were not permitted to fly from Colombia to Panama. We were refused entry onto our flight in case we absconded into Panama illegally. We have been travelling the world for a year and a half. We showed our tickets from Panama to Australia but that wasn't good enough for the disgusting manager and Wingo staff. They wanted to see USA Estas as well ( the free transit certificate to use LAX which i didnt need yet). The Colombian Copa Airlines manager said Wingo were being ridiculous. We lost $509 usd and the staff at Wingo were smirking as we purchased the same flight 6 hours later with Copa Airlines without any ridiculous Esta requirement or even ongoing flights !! WORST AIRLINE I HAVE EVER EXPERIENCED

Got charged 50 USD because I couldn’t prove that their checkin didn’t work. Now I arrived 2:50min before the flight and was still charged because I wasn’t there 3hrs before the flight when the internet checking closes.

Trust me, avoid this airline. I have been flying with 100s of airlines and this is the worst one by far.

Avoid, they will scam you out of your money.

Wingo cancelled our flight tickets without letting us know, no email anything. We found out cause we tried to do check in and couldn't find the booking. The customer service agent told us to book another flight, which we did, and then ask for refund. We asked refund and 2 months later we are still trying to receive refund. We have been contacting Wingo for the last 2 months and all the time they say that they escalate the case....

Wingo overcharged me 139 cad for luggage where it should have costed 50 cad according to their website. They are thiefs

10 hours before the flight we tried several times to check in. The app wiuld let us check in. The previous flight we manage to check in online.
At the airport the staff was really rude about this. And said: we have to pay to check in. We explained that we tried several times. But the only answer was: you had to make screenshots.
They said it in a really inpleasend way!!!

At the gate the same persons were there. They didnt say anything and were really rude to us.
I will not recomend this to anybldy.
If wingo wants the name of the employés they can send me an e-mail.
Flight:
1th of June.
P57287
Time: 20:28 PM

Oh, where do I even begin? Silly me for not realizing that in this ultra-modern, high-tech age, the absolute best proof of a check-in attempt is a good old-fashioned screenshot. I mean, it's only 2024, after all. Who could possibly expect systems to have reliable records or even the capability to troubleshoot issues without that precious screenshot?

I should have known better. Clearly, the onus is on the client to foresee any potential hiccups and document every step with detailed screenshots. Because why would the company want to make their own process foolproof when they can just rely on us, the ever-vigilant clients, to do their job for them?

Next time, I’ll be sure to have a camera crew on standby to capture every single interaction, just in case. After all, it's not like I have anything better to do than to document my every move. Thanks for the enlightenment!

Before I booked my first Wingo flight, I read all the terrible reviews and was very hesitant. However, now I have flown with them twice, (Lima to Bogota, and Medellin to Santa Marta), I wanted to report I had a very good experience both times! Flights were on time and clean. I read all the instructions carefully and had no issues whatsoever. (Well, one minor glitch trying to check in on line, but was resolved after several attempts). Wingo was considerably cheaper than Latam, Avianca and Jetsmart. I travelled with carry on only and knew the rules (no checks were made on the weight or sizes). Would definitely travel with them again.

I travelled from Cartagen to Bogota with a new luggage that I bought just few days before my trip. The luggage arrived with multiple cracks where it is not possible to be use again since one of the wheels was also broken. I reported the problem with pictures as evidence since it looked like someone dropped it from a height but I was told nothing can be done because that is a minor damage. A minor damage where as a new bag can not be used again? A minor damage where I have to pay a credit for a bag that I will never use again? They have no office at the airports so all the damages and complains have to be done by email and the answer you get is like a robort gave the response or someone just copied and paste without investigating the case.

Terrible service. First, the response time and clarity of the resply is terrible. The resolution of my case was carried out by an incompetent group of people who do not have the decency to answer the questions you ask them. Aside from that, more than 2 answers by bots, and only 2 INCOMPLETE answers by "humans" who do not take their job seriously. Having to resource to the call center to get answers, and even so the agents of said call center do not even have an idea of their policies or do not even have the power to solve the issue. All the refund policies they have are absurd. Charging withholdings, not being aware of the payments made by the user, and not responding to questions or giving the user any options is an insult, especially when the cancellation and refund request is DUE TO ILLNESS, a reason that is beyond control of the costumer.
Seriously, this has been the WORST experience I have ever had with airlines. That being the case, if I were the owner of this company, I would close my offices and dedicate myself to another profession, because the lack of training, the lack of seriousness, the lack of information, the lack of customer service, the lack of honesty, does not deserve to be witnessed by people who take the time to give a new airline a chance because "it may be good, it may be worth it", and simply have all that trust torn apart and thrown away because of the lack of respect that they have towards the customer.
Wingo is a company full of useless workers and jerks. What a disappointment, and I hope this company never prospers, because no one deserves to have such a despicable experience with this service.

Scammers, Unfriendly, Incompetent, Unfair, and deplorable!
They should check my review on TripAdvisor.
Just stay away from this airline.

Think twice before buying from Wingo. I purchased two tickets from the Wingo web site. Panama to Cartagena Colombia. Never received tickets but they did take my money. Wingo claims I never purchased tickets, now I have to make a dispute with visa to get my money back . Stay far away from Wingo

Wingo cancelled our flights 2 months before the date, offering us a refund or ticket with Copa (non-refundable path) after selecting this we are now 3 weeks away from the flight with no tickets and Wingo “complaints” simply respond by copying and pasting a “wait and check your email” message and calling the complaint “resolved!” We have stressed the urgency and the need to prove we have exit tickets for our PRESENT JOURNEY. If the people at Wingo were in our situation it would be sorted in a snap. But they are satisfied with treating others like this. Of course the replacement flight will be filling up all the while now it is only 3 weeks away, so we are especially concerned about having this reservation done. We of course have our accommodation booked etc. This is not the 1st time Wingo have been appalling regarding service and now the lesson has been learned, never use Wingo. WP-1719231 is the (latest) “resolved complain reference.

MEDIOCRE. Travel with Wingo has been the worst experience I have has in my life! At the airport they don’t allow us to self checked even when we were 3 hours before the flight, they asked for US$40 per person for the checking on the counter, the website said US$18. I wasn’t able to flight to Venezuela because I don’t have a Visa so I decided to get at least the taxes back. The First Reimbursement Request was filed on September 7, 2023 / WP-1504967, endless emails without a respond. The first reply was a rejection of my request because I have no provided the flight number, weird thing because the flight number and other information were mandatory or necessary to let me continue and create a complaint number. Until today November 28th, 2023 I have not received the reimbursement.

I should have read other reviews before booking my flights. They might be cheap, but you won't make it onboard. Spend a bit more to fly with someone legitimate

As other reviews have highlighted, they cancelled my reservation with no warning or notification. I booked months in advance as well. I only found out when I went to check in 24hrs before my flight and I couldn't get into my booking it just said 'reservation cancelled'.

Had to spend the next hour trying to get hold on someone at the company - Finally did on Whatsapp chat and they confirm the booking was cancelled 'to prevent a scam'. They refused to tell me why it was cancelled or when, as I had no notification or emails to tell me otherwise. They said they could book me on again, but it would cost more... felt like a scam from them.

Ended up paying 4x times the prices to get home via another airline. Use LATAM or Avianca

When I purchased a ticket to Havana, Wingo charged my card twice. I contacted them multiple times about it, but their excuse was that I didn't contact them within the hour it happened, even though I received an email 4 hours after I tried purchasing the ticket the first time, stating that my order was cancelled. At least Spirit Airlines reimbursed me for the double charge! I had to file a claim through my bank since Wingo did nothing. The most awful experience I ever had with an airline.

If I could give Wingo Airlines a minus stars I would. Saying they are incompetent is too much. The whole staff are incompetent and have no sense of customer service. Avoid this airline at all cost. They have cost us more money and waste of time then I have ever experienced in my 30 years of flying. I flew with small kids and they had no accomodations to the situation. They lie, lie and lie more. Evidently no supervisor or no one claimed to be. They had a 2:58 hour delay. Never told us what was going on. Left us not knowing the issues and the staff have no clue. Due to the 2:58 hour delay being 2 minutes under 3 hours The denied us any reimbursement for anything and didn't even offer food voucher gave us old airplane trash. They cost us a transit and had to pay for own hotel because of their buffoonery. This has to be the worst airline in the world and I will make sure I visit every review site to let others know how trash this airline is. I have contacted a lawyer to see about a suit against them. Avoid Avoid Avoid!!

I paid my ticket like 70 euros and I paid 40 euros more for the suitcase.

When I did the check in, they ask me to pay for my bag in the plane, for 80 euros.

Yes you read right,
I paid 120 euros for a suitcase and a bag, 70 euros for the ticket…

A suitcase traveling cost more money than a passenger… loool

Biggest scam ever, avoir this low company, make low price ticket but add no sense fees!!!

Edit: ah and I forgot the huge delay for the departure…

Worst airline.. they cancel flights and do not pay you back or give credit. Recently they did not give me a ticket and they returned me from a flight for not having a ticket which they failed to give. Guys if you get paid and promise a service and fail this is called fraud.