Winna is decent overall and the site runs smoothly, but I’m a bit disappointed after looking more closely at some game outcomes. A few results didn’t seem to match what I expected based on the probabi... See more
Company replied
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Review summary
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I'll keep this simple because I've already wasted enough time on this platform. From day one I struggled to claim my initial welcome gift. A week of jumping through hoops, following up multip... See more
Company replied
My main frustration with Winna was dealing with support. When players are risking real money, they deserve clear answers about how games work. Without transparency and proper explanations, it’s har... See more
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Company details
Written by the company
Winna is the ultimate crypto casino experience. Instantly deposit and withdraw Bitcoin, Ethereum, and more. Explore over 5,000 games, including Slots, Live Casino, and Sports Betting. Secure, fast, and packed with exclusive bonuses – win big at Winna.com!
Contact info
Costa Rica
- support@winna.com
- winna.com
3.2
Average
743 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Downhill.... fast!
Winna use to be good. After so long they will set your RTP to 0 and ban you from winning the rain. You could be -10k PNL and they will make up numbers to deny you any lossback. The hosts are extremely unprofessional. And the Winna chat is awful now. There is a 24/7 troll that is called Mandy
19 March 2026
Unprompted review
Reply from Winna
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your recent experience.
We want to assure you that our games operate using certified Random Number Generator (RNG) systems, which are independently tested to ensure fairness and randomness. The outcomes are not influenced by individual player activity, bet size, or previous results.
We understand that short-term results in games can sometimes feel frustrating, especially after a small win followed by losses. However, these outcomes are purely random and not controlled or adjusted against any player.
We would genuinely like the opportunity to review your gameplay and address your concerns properly. We’ve asked for some additional details so we can investigate further.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a thorough review.
Kind Regards,
Winna Team
had a really bad experience using this…
had a really bad experience using this platform. The service feels unreliable and poorly managed
20 March 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Very scam site
I had a disappointing experience using this website. The interface feels confusing, and it took me a long time to understand how everything works. Customer support was not very helpful when I tried to ask questions, and the response was slow.
In my opinion, the platform should improve its transparency and make the instructions clearer for users. I expected a better experience, but unfortunately it did not meet my expectations. I hope the developers can make improvements in the future.
21 March 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Ticket closed with no answer
Ticket closed with no answer
My experience with this site has been awful. I submitted a ticket about a serious issue and instead of giving me an actual reply, they just marked it as “resolved” and moved on. That tells you everything about how they deal with users when something goes wrong. It feels like the goal is not to solve problems, but to make them disappear on paper. When support closes tickets without answering the main concern, it leaves users stuck with no clarity and no trust. A site handling real money should not operate like this
18 March 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Treated like a criminal for asking…
Treated like a criminal for asking questions
One of the worst parts of this site is how quickly they turn on you when you start asking reasonable questions. I was not insulting anyone or making unreasonable demands — I just wanted clarity about what happened. But the way they responded made it feel like I was being treated like a criminal for simply wanting transparency. That is not how legitimate platforms handle customer concerns. If asking for fairness or accountability makes staff act hostile, then something is seriously wrong with the culture behind the site.
20 March 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
I hate bonuses in the industry
Long term player here and affiliate .
Long term player here and affiliate .
Was promised 7500$ bonus when I got to 1 million wagered here
However I haven't had a reply from the owner for months who told me to message him when I got to this milestone and support are saying I'm not due this bonus .
Have stopped playing here for this reason as well as my friends until rectified .
20 March 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Deposit delays are unacceptable
Deposit delays are unacceptable
The payment side of this site is just as bad as the support. A basic deposit credit took far longer than it ever should have, and the process felt completely disorganized. When money is involved, users need speed, clarity, and proper updates. Instead, I got delays and very little useful communication. That kind of handling makes people nervous for a reason. It gives the impression that user funds are not being treated with urgency or respect. On a real-money platform, that is not a small problem it is a serious one.
20 March 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
The weight table is a scam
The weight table is a scam. They gave the 1000x bucket a 0.65 weight instead of 1.0.
Robbery in broad daylight. They're using a weighted ruler to measure your losses.
20 March 2026
Unprompted review
Reply from Winna
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way about your recent experience.
We want to assure you that our games operate using certified Random Number Generator (RNG) systems, which are independently tested to ensure fairness and randomness. The outcomes are not influenced by individual player activity, bet size, or previous results.
We understand that short-term results in games can sometimes feel frustrating, especially after a small win followed by losses. However, these outcomes are purely random and not controlled or adjusted against any player.
We would genuinely like the opportunity to review your gameplay and address your concerns properly. We’ve asked for some additional details so we can investigate further.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a thorough review.
Kind Regards,
Winna Team
Sent my deposit on the wrong…
Sent my deposit on the wrong network—Support took 9 days to even reply.
Support is useless. They ignore any technical questions and just paste scripted answers.
20 March 2026
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Cheats and Crooks
They got caught scamming and now they are banning players rather than paying them and making things right. They owe so many players in clipped bets. These guys are major fraud and scam artists. Its awful what has happened to this site. They are trying to ban and cover up as much as possible, but it is all over the internet now. Provably Fair - The gaming authority recently posted all of their fraud and clippings on X. There are so many confirmed instances of fraud its so bad. Winna needs to have their license revoked ASAP!!!!
16 December 2025
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns. We’ve requested some additional details from you so we can investigate thoroughly.
Alternatively, you can contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
Winna does not pay.
Had multiple cashout issues with winna. Owner's gave false promises to help and eventually just blocked me. Poor management. They neglect their vip players. Terrible experience.
3 December 2025
Unprompted review
Reply from Winna
Hello there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
We would like the opportunity to review your experience and understand what happened and address your concerns.
Kindly contact our Customer Support team and mention your Trustpilot review, your case will be escalated to our Complaints Team for a full review.
We are committed to transparency and resolving any issues, and we’re confident that once your case is reviewed, your concerns can be clarified or addressed appropriately.
Best regards,
Winna Team
It pays and has great bonuses! I love it,
I signed up and played and had the best time ever. Great place to enjoy playing. Dkd365
22 February 2026
Unprompted review
Reply from Winna
We’re glad to see your positive experience and that you’re enjoying our platform! 💙
Please Dont Bet Here
How much Deposit and Bet game just Collect the money, better call Scamer,Frauder, and Cheater place not Casino !!!!
18 March 2026
Unprompted review
Awful rewards
I have wagered well over $200,000 in the past few months and my quarterly bonus was $120 lol.
There are other sites that will give you thousands in free play and have actually decent loyalty programs.
I would recommend looking elsewhere.
17 March 2026
Unprompted review
Don’t play this thrash ass site it’s a…
Don’t play this thrash ass site it’s a scammed trust me all the good reviews are bots
17 March 2026
Unprompted review
It could work but it don't
It was a rocky start. Vip transfer took a month to get processed. Got 40$ for almost plat 4 on stake.us. I don't know how to feel about it honestly the starting from scratch really doesn't intrigue me at all. The level up rewards at low levels are awful but I get it. There's a huge selection of games but it feels the same as the other places. The thing that I don't like is how do you get a 25-30$ montly bonus then get a 5.40$ quarterly bonus? Seems like the quarterly bonus isn't what its suppose to be. I have a hard time trying to commit to this casino i did try tho. Vip host is nice but takes days to respond. I think this quarterly bonus really was the icing on the cake. I was expecting better than 5.40$ really ruined my day.
It's crazy how Winna will respond on here but not respond on telegram at all. You guys can't pick and choose your battles to save face it's not right. If you really cared you would have reached out or actually responded to telegram messages.
16 March 2026
Unprompted review
Reply from Winna
Hi,
Thank you for taking the time to share your feedback with us.
We completely understand how bonuses, tips, and rains can play an important role in the overall player experience, and we appreciate you sharing your thoughts and comparing your experiences.
Just to clarify, all bonuses and tips are distributed fairly and follow the specific rules and wagering requirements set for each promotion. Rains, in particular, are randomly distributed and require players to be active in the chat when they occur.
While different platforms may offer rewards in different ways, we always strive to keep our promotions fair and transparent for everyone. Your feedback is very valuable to us, as it helps us continue improving the experience for all players.
We would really like the opportunity to look into your concerns further, including your gameplay experience and the points you raised.
Kindly reach out directly to our Customer Support team via live chat or email and mention this Trustpilot review. Once referenced, your case will be promptly escalated to our complaints team for a thorough review.
Best regards,
Winna
My experience with Winna.com has been…
My experience with Winna.com has been nothing short of terrible. This is easily one of the worst gambling sites I’ve come across. The platform feels misleading from the start, especially when it comes to bonuses and promotions. They advertise big rewards, but actually trying to claim them is a different story—there always seems to be some hidden condition or excuse that prevents you from getting what was promised.
Support is practically useless. When I reached out for help, responses were slow, vague, or completely unhelpful. For a gambling site handling real money and crypto, this level of support is unacceptable and raises serious concerns about trust and reliability.
The games themselves feel heavily rigged or, at the very least, extremely unfair. Wins are rare, and it feels like the system is designed to drain your balance quickly rather than give players a fair chance. It’s hard not to feel like the odds are intentionally stacked against you.
Overall, this platform comes across as a poorly run and untrustworthy casino. I would strongly warn anyone thinking about using it to stay away and look for a more reputable and transparent gambling site instead.
17 March 2026
Unprompted review
Should take a look into withdrawals issue...
Tried this after watching promo on X did deposit played blackjack & couple of more but honestly no fun. Even in blackjack for pair match you need to wait in queue for way too long, payouts are peanuts every high bet is a loss I don't understand how it only happens with high bet. Now withdrawals are stuck for almost a week & support is an bot saying please be patient literally everyday
Pls review their games before putting lot of money
5 March 2026
Unprompted review
Ragebait and bd luck ffs
Tried ragebait play and was crashed everytime? 2.0 was supposed to be more Return to player but again tactic of deceiving user ?
I played lots of games but honestly this one was worst till date...zero bonus...zero assistance....even if your withdrawal is stuck it takes several days sometimes even they ask why you withdrawing haha 😂
God watching u guys pls don't do this highly recommend to research before playing on
5 March 2026
Unprompted review
I regret choosing Winna Web for my…
I regret choosing Winna Web for my project. What sounded professional during the sales phase quickly turned into a frustrating experience. There were constant delays, poor communication, and the final product required significant fixes.
If you are considering this company, make sure everything is clearly written in a contract and be prepared for possible delays. Based on my experience, I would not choose them again.
17 March 2026
Unprompted review
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