The range of games are fantastic and the customer service is great in fairness. I would be nice to be able to keep track of recent transaction history in relation to deposits and withdra... See more
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Based on these reviews
Mostly good, great selection of games.
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Absolutely shocking because of their new terms and conditions I won £200 last week and they want my name date of birth phone number and a load of personal details which I find bizarre and they just k... See more
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A very bizarre experience with Winomania. They locked my account because their systems believe I sent a forged document. I literally took a photo of my driving licence and sent it to them. I hadn't wo... See more
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Company details
About winomania.co.uk
Written by the company
Winomania was established in 2018 and has quickly proved itself as a trustworthy online casino. It is packed with exclusive promotions, Loyalty reward schemes, and 220+ original instant-win games that cannot be found anywhere else. In addition, there are over 500 slot, scratch, and table games from well-known game producers, including Play’n Go, Spinoro, Evolution, iSoftBetNetEntRedTiger, and others.
Welcome Package
At Winomania first time depositors get 100% on their initial deposit up to £100 + 100 Bonus Spins on selected games.
Regular Promotions
Anyone can benefit from the regular promotions such as Spinomania, or our special campaigns and tournaments.
Winomania’s loyal players receive a number of exclusive privileges, such as special games, tailor-made promotions and custom bonuses. Our VIP members may be eligible for our exciting Monday cashback promo. The Loyalty Club membership begins automatically when the player makes his first bet.
Visit the website's promotions page to learn more details about what's currently available.
Payment Methods
Winomania provides a some of the most reliable instant payment options for its players.
Debit card methods: Visa, MasterCard
E-wallets: PayPal, NeoSurf, Skrill and Neteller
Prepaid vouchers: Paysafecard, and more.
Customer Support
Players’ requests are being handled round the clock. There are various ways to contact the Customer Support team quickly and efficiently:
- Via Direct Live Chat;
- Via a standard Contact Form on the website;
- Via Email at support@winomania.co.uk.
Contact info
Soho Office Space, The Strand Fawwara Building, l-Imsida, GZR1401, GZIRA, Malta
- support@winomania.co.uk
- winomania.co.uk
2.5
Poor
167 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost 30k on this site
WOW. Guys it is a fraud. I was constantly loosing on this site. So I did my investigation on who owns this scam. And my discovery was very dark. Close your accounts fast. All I will say is Winonania.co.uk is owned by Anakatech Interactive Limited and Anakatech Interactive Limited is a very doggie offshore business. With shareholders from both Malta and Bulgaria. That brutally scam money out of people. People be fraud smart. There is nothing legit about these scammers. Trust me. I have lost for every single month around £580 - £ 6000 a month for past 2 years in a row. 30k GBP in 2 years lost. BE FRAUD SMART. AVOID THIS SITE BY ANY COST!!!
11 April 2026
Unprompted review
Reply from winomania.co.uk
Dear Eddie,
We are genuinely sorry to read about your frustrating experience with our games, and we sincerely apologize for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@winomania.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Eddie'.
We look forward to resolving this issue directly with you.
Best regards,
The Winomania Customer Support Team.
Solid casino catalogue but low RTP
Trustworthy legit casino with good bonuses. But games can feel sluggish. Some of my favourite games are set at very low RTP vs other casinos.
Example Moon Princess 100 is already volatile, but WinoMania offer RTP at 91.2% which is very low. The game is recommended at 96.2% which makes 91.2 very low. Anything under 94% can feel like dead spin city. Pokerstars offer 94.6% as an example and you feel the difference over a relatively short period let along a long period.
13 April 2026
Unprompted review
Reply from winomania.co.uk
Dear Bluebantam,
We thank you for sharing your feedback with us. We strive to entertain our players as much as we can, and we are glad we have met your expectations with our bonuses.
On the other hand, we apologize for the disappointment regarding the games. We prioritize responsible gambling and player protection. Our promotions and games are structured in a way that ensures fairness and provides players with a safe environment to enjoy gaming responsibly.
However, your feedback is highly appreciated and we thank you for sharing it with us.
Best regards,
The Winomania Customer Support Team.
I was sceptical after reading reviews…
I was sceptical after reading reviews on withdrawals but I have just received both my withdrawals (just over £100) under the hour of request so quite happy
The customer service did tell me it may be 2 working days but was just short of the hour
3 April 2026
Unprompted review
Reply from winomania.co.uk
Hey Jacquin,
We're really glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Winomania Customer Support Team.
AVOID AVOID AVOID
I should have taken note of the negatives. Approximately 500 spins and only 1 bonus drop, that is disgraceful.
Closed my account within an hour
17 March 2026
Unprompted review
Reply from winomania.co.uk
Hello A J,
We are genuinely sorry to read about your frustrating experience with bonus spins from games and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible. We have immediately launched an internal review into the matter.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@winomania.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - A J'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Winomania Customer Support Team.
A month on
A month on, I have still not recieved my funds and my account is still locked. Everytime I go onto the online chat I am told my account is still under review. Surely a review does not take so long.
Will update if funds are recieved.
2 March 2026
Unprompted review
Reply from winomania.co.uk
Dear Malik,
We are genuinely sorry to read about your frustrating experience with your withdrawal and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@winomania.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Malik'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Winomania Customer Support Team.
I only deposited £10 last night and…
I only deposited £10 last night and made a withdrawal of £750. It was in my paypal account at 8.07 am this morning. Very happy. Also this site has a good selection of games. Thankyou winomania 🤩
17 February 2026
Unprompted review
Reply from winomania.co.uk
Hey Shiv,
We're really glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Winomania Customer Support Team.
Arduous withdrawals, best to avoid
They have a good selection of game but I don't know why anyone would choose them to gamble with given how protracted and long withdrawal take - Coral, Ladbrokes, Bwin, Virgin, Sky to name a few do pretty much instant transfers. These guys are shooting themselves in the foot.
31 January 2026
Unprompted review
Reply from winomania.co.uk
Hello Pablo,
We are genuinely sorry to read about your frustrating experience with the withdrawal process and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@winomania.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Pablo'
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Kind Regards,
The Winomania Customer Support Team
I really can’t understand the negatives…
I really can’t understand the negatives reviews
Customer service is absolutely fantastic. I had a very large win yesterday, I was not playing with a bonus. I never used a bonus, I sent all of the documents in for verification which they require at 2pm yesterday ( straight forward) just send what they need.
I have woke up this morning with the substantial amount of winnings in my bank
Thank you so much
22 January 2026
Unprompted review
Reply from winomania.co.uk
Dear Bella,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Winomania Customer Support Team.
Shocking
Shocking ! Features so low played £2 and got nothing over a number of spins wouldn’t suggest playing here
20 January 2026
Unprompted review
Reply from winomania.co.uk
Dear John,
We are genuinely sorry to read about your frustrating experience with the features of our games and we sincerely apologise for any inconvenience this has caused.
As a fully licensed casino, we take fair play very seriously and recognize the importance of a fair gaming approach for both our players and our reputation. All of our games are routinely and rigorously tested by independent testing laboratory, in accordance with the UKGC requirements.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@winomania.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - john birmingham'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best regards,
The Winomania Customer Support Team.
This site is a SCAM!!!
This site is a SCAM!!!! Slotswise suggested this site to me with the promise of 100% matched deposit bonus up to max £50 & 50 free 10p spins. I deposited £30, got the free spins & won circa £2.50 from them, When I checked why I'd not got the £30 matched deposit, it said it was because I had forfeited them??? God only knows how?? When I asked customer service via chat how I forfeited the matched deposit? I got no answer & so requested my account be closed! Crackers tbh. FYI I used promo code WINO100, site is a scam!!
11 January 2026
Unprompted review
Reply from winomania.co.uk
Hello William Prenter,
We are genuinely sorry to read about your frustrating experience with the Welcome Bonus and we sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@winomania.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - William Prenter'
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Kind Regards,
The Winomania Customer Support Team
Tbh the reviews are 110 percent correct…
Tbh the reviews are 110 percent correct this site does not pay you more than you deposit on bonuses always less than 6 pound this way you can never win only done 10p spins even had bonus and deposited another ten after using all bonus etc but tbh u can see what people are saying about rtp this site is obviously making u feel like it pays when fully doesn't keeps u playing but isnt paying u cant win when u dont get paid more than ten pound of bonuses believe this site to rigged and just want to take your money have closed account and keeping away from slots cant trust no bookies its a business slots are fun when u get paid properly dont always expect a win but dont expect to win on winomani should call it looseamania total scam
9 January 2026
Unprompted review
Reply from winomania.co.uk
Hello Ian Pailing,
We are genuinely sorry to read about your frustrating experience with our bonuses and games. We sincerely apologise for any inconvenience this has caused.
We value your feedback and want to resolve this for you as quickly as possible. As a fully licensed casino, we take fair play very seriously and recognize the importance of a fair gaming approach for both our players and our reputation. All of our games are routinely and rigorously tested by independent testing.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@luckymate.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Ian Pailing'.
We look forward to resolving this issue directly with you.
Best regards,
The Luckymate Customer Support Team.
No problems after verification…
Please make yourself a favour don't play in this casino after sucefull verification they start to ask for payslips bank statements etc to much evasive if you worried about safe gambling or money laundering don't let people deposit case solved
25 November 2025
Unprompted review
Reply from winomania.co.uk
Dear Hugo,
We are genuinely sorry to read about your frustrating experience with the additional verification required and we sincerely apologise for any inconvenience this has caused.
To help us locate your account and discuss the details privately, could you please email us from your registered email address at support@winomania.co.uk with your Trustpilot username? Please title your email 'Trustpilot Contact - Hugo Pinto'.
Thank you for bringing this to our attention. We look forward to resolving this issue directly with you.
Best wishes,
The Winomania Customer Support Team.
Company have stolen £100 from me and…
Company have stolen £100 from me and refuse to respond to emails as to mediate / dont even acknowledge complaints.
5 September 2025
Unprompted review
Reply from winomania.co.uk
Dear Jon,
Thank you for taking the time to share your experience with us and we're very sorry to hear it has been less than ideal.
We haven't been able to identify your account, so we would like to invite you to get in touch with our customer support team via chat or email at support@luckymate.co.uk.
Thanks in advance and kind regards,
LuckyMate
Reply from winomania.co.uk
Dear Sunny,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Winomania Customer Support Team.
I play hundreds of casinos and i know…
I play hundreds of casinos and i know its a game of win and lose but on this casino deposit say £10 you will be very very lucky to win that £10 back. READ THE REVIEWS. This is not because ive lost the algorithms etc wins payouts are near impossible.
22 August 2025
Unprompted review
Reply from winomania.co.uk
Dear Paul,
Thank you for sharing your feedback with us.
We’re sorry to hear that your recent experience at Winomania hasn’t been enjoyable. We completely understand how disappointing it can feel to play without getting the returns you were hoping for.
Please rest assured that all of our games operate on certified Random Number Generators (RNGs) which are independently tested to guarantee fairness and randomness. This means that every spin or bet is down to chance, and while sometimes wins can be frequent, other times they can unfortunately be harder to come by.
If you suspect technical issues, our Customer Service team is at your disposal for assistance.
Kind regards,
Winomania
Only site I have never won a session.
I never win on this site but after a year not playing I decided to give it a try . So I'm playing Sugar Rush at 20p/40p per spin. Deposited £200. So work that out how many spins??. Including the little £3 wins and over 85 minutes of play I used 1,042 spins....32 teasers......No bonus. That's right...no bonus...not even a little one for a £5.......so please read into that what u want.
13 August 2025
Unprompted review
Reply from winomania.co.uk
Dear Mike,
Thank you for taking the time to share your experience with us.
We’re genuinely sorry to hear that your return to Winomania didn’t match your expectations. We understand how frustrating it can feel to spin for so long without significant wins or bonus offers.
At Winomania, fair play is fundamental, and our games operate on rigorously tested Random Number Generators, ensuring that outcomes are purely based on luck. Not seeing a win doesn’t reflect the fairness of the game, just the nature of chance.
If you’d like help reviewing your game history or exploring current promotions, our Customer Support team would be more than happy to assist.
Kind regards,
Winomania
Just don't try withdraw your money
Just don't try withdraw your money. They ask for things no other gaming site had ever asked me. Lots of hoops to jump through. Surprised they didn't ask for my inside leg measurement.
7 August 2025
Unprompted review
Reply from winomania.co.uk
Hello James,
Thank you for your feedback.
We understand your frustration and appreciate the humor. On a serious note, the information we request during the withdrawal process is in line with strict regulatory requirements that all licensed gaming operators must follow.
While it may feel like a lot, these verification steps are in place to protect both you and us, helping to prevent fraud, ensure payments go to the rightful account holder, and meet anti-money laundering obligations. Note that we request the verification once only per payment method, it's not something happening at each withdrawal.
We always aim to keep the process as smooth and straightforward as possible, and our Customer Support team is here to help if you need any assistance.
Kind regards,
Winomania
Absolutely shocking because of their…
Absolutely shocking because of their new terms and conditions I won £200 last week and they want my name date of birth phone number and a load of personal details which I find bizarre and they just keep trying to put me off and they still haven’t paid it out. They are the worst I’ve ever come across avoid it all costs because they would do whatever they can to not send you that money..
11 July 2025
Unprompted review
Reply from winomania.co.uk
Hello Aimee,
Thank you for your feedback, and we're sorry to hear that you feel let down by your recent experience.
Please be assured that requesting personal details such as your name, date of birth, and contact information during the withdrawal process is not a new or unusual requirement — it's a standard part of industry-wide regulations designed to protect both players and operators. These checks help us confirm the identity of the account holder and ensure that winnings are paid out to the rightful beneficiary.
We understand that it can feel frustrating, especially when you're eager to access your winnings, but these steps are in place for everyone’s safety and security. Our team aims to make the process as smooth and efficient as possible, and we're always happy to assist if you need help completing the verification.
If you're still waiting for your withdrawal or have any questions about the process, we encourage you to contact our Customer Support team so we can help resolve this for you directly.
Kind regards,
Winomania
The wines suggested to me were perfect…
The wines suggested to me were perfect - even from a vague ‘no Australian, I love Italian reds’ Laura managed to select some cracking wines for me. My favourite so far is the Contiscaia Governo Toscano, but they have all been outstanding. I don’t drink very often and I am particular about my wine, I can highly recommend Winomania to find something to suit any palate. The best bit- you can try it first!
14 July 2025
Unprompted review
Reply from winomania.co.uk
Dear Gill,
We're glad to hear about your positive experience so far, and thank you very much for sharing it with us.
Best regards,
The Winomania Customer Support Team.
firstly when i deposited on this site
firstly when i deposited on this site, I assumed I was getting a match it bonus but unfortunately i never received 1 so i just played with what i deposited.
on my first slot game i managed to hit a bonus of 1250x my stake on 20p spins. Great.....so then i decided to start going through the verify process sending document after document.
As an idiot i carried on playing until this was sorted on 20p spins.
well would you believe me if i told you I lost the lot, its like all of a sudden my account was at 80% rtp on every slot. They all felt dead and nothing was happening. On 1 slot i must of spent £80 trying to get a simple bonus and it would not do anything, DEad spins galore....it was really annoying me big time, tried another slot £60 down on 20p spins again nothing was happening. I can go on and on expressing just how poor this site runs. talk about bad luck....there is no way in hell I have not managed to even have a game pay anything since i got that hit at the beginning. It is absolutely disgusting.
Then funny thing was my account got verified and it felt even worse than what i was experiencing.
I play slots daily, this site is set to pay as little as possible. I am assuming i won that at the start to get me hooked, just like all casinos do.
It is impossible to go on such a bad run and lose everything, again i tried today to see how they where, I applied the match it code when depositing and AGAIN never got a bonus match it what so ever.
I closed my account down. just another rip off site trying to manipulate there customers.
11 July 2025
Unprompted review
Reply from winomania.co.uk
Dear Dave.
Thank you for sharing your feedback, and we're sorry to hear that your experience with us did not meet your expectations.
We understand how disappointing it can be when gameplay doesn’t go your way, and we genuinely regret that your recent sessions felt unrewarding. All of our games operate using certified Random Number Generators (RNGs), and outcomes are never influenced by factors such as account verification status, previous wins, or gameplay history. That said, we appreciate how frustrating a losing streak can feel, especially after a strong start.
Regarding the welcome bonus — it sounds like the bonus may not have been credited due to the promo code not being entered at the time of deposit. This is a common issue, and we always encourage players to double-check the terms before depositing. Had your account not been closed, we’d have been happy to review your account and see if there's any possibility to apply it manually as a gesture of goodwill.
In case you have any questions going forward, please don't hesitate to contact us.
Wishing you all the best,
Winomania
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