Winston and Porter Canine & Equine Supplements Reviews 398

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Because your service is brilliant and good arrived the next day and my old horse is doing great on itc

Company replied

Rated 5 out of 5 stars

One in ten Labrador Retrievers are fussy eaters and my 12 year old handsome boy is one of them but loves Nourish C supplement! Mixed with a little warm water to make consistency of porridge like paste... See more

Company replied

Rated 5 out of 5 stars

We have been using the W&P hip and joint dog supplement for around three months and I cannot recommend it enough. It has transformed our 9 year old Labrador. She was beginning to suffer from joint pro... See more

Company replied

Rated 5 out of 5 stars

Last year I used Winston&porter the puppies porridge the puppies and mother loved it soo much. This time round I went for the breeders pack for £120 there jist about neally 3weeks old so it will be ti... See more

Company replied

Company details

  1. Pet shop

Written by the company

We are very passionate about the health and nutrition of our dogs and horses at Winston and Porter ® and have developed some very unique and innovative supplements which will make a positive difference to each stage of your dog or horse's life in the areas of Health, Vitality, Flexibility, Joint and Bone Health and Overall Condition. They really work and achieve fantastic results!


Contact info

4.8

Excellent

TrustScore 5 out of 5

398 reviews

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Rated 5 out of 5 stars

Friendly and knowledgable staff

Friendly and knowledgable staff. Bought some lick and learn with some puppy treats both pups love all of the products and have helped with their training. Would highly recommend this company

30 April 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Jacquie, thanks for leaving us such a lovely review!! So glad that your pup loves the products!!

Rated 5 out of 5 stars

Haven’t managed to start using it as it…

Haven’t managed to start using it as it doesn’t say how big a “scoop” is on the packet?….!

8 May 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Susannah, there is a scoop inside the pouch where you can measure out the correct dosage. Best wishes, Dev

Rated 3 out of 5 stars

Ews milk training lick.

Trying out a new training aid. Unfortunately one of them had a very short use by date, which was disappointing. I have three dogs but I do not believe it will be used up in time.
I think also that the postage costs should have more variety to meet the customer needs.
This was my first time using this company.

26 April 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi, thank you for the feedback - we take all feedback seriously. Please can you contact us via email (info@winstonandporter.com) regarding the lick and learn short use by date and I am happy to replace this. Regarding the postage options, we try and cover as many bases as is cost effective including standard Royal Mail 2nd class, 1st class Royal Mail 24 Tracked and Next Day services. I would be interested to discuss what other options you may find useful. Best wishes, Dev

Rated 5 out of 5 stars

Vitamins

I have ordered some vitamins and by mistake I haven’t added the shipping house number ! I haven’t noticed and I was confused why my order didn’t arrived so I emailed them ! They called me straight away and find out the issue ! I have received another pack while they are trying to figure out where my previous order is .very helpful staff and kind , also the vitamins smell awesome ❤️

3 April 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Mihaela thank you for taking the time to leave us a review. Glad you received your order in the end! Please let us know how your dog gets on with them.

Rated 5 out of 5 stars

Nothing but positive results

I've been ordering my horse's supplement from W&P for 9 months now.

Their customer service is absolutely brilliant! My first ever order was during one of the Royal Mail strikes and Dev actually contacted me to see if I'd received my order... I hadn't, but he sorted it straight away and sent the correct product out via next day delivery for me... What company actually reaches out to you first these days?

Undeterred by the postage mix up, I continued with their 'HIP AND JOINT HORSE PREMIUM' horse supplement. I swapped over from Riaflex - W&P have higher levels and slightly better value as a direct comparison for the above product. It was just what we needed.

Around 6 weeks ago I noticed that my older mare's hock had started to click... I messaged W&P asking about their ' HIP AND JOINT HORSE *PLUS*' - they got back to me really quickly telling me all about the difference in ingredients (including Serrapeptase) and their experiences with the product.

I did some research and decided to go with it... And I'm very glad I did! Within a few days my mare's hock stopped clicking and she was moving very freely.

She's recently been on box rest for an injury, and she's not even been stiff going on our short rehab walks... And she's rising 20yo!!

I really recommend this company and their products, especially their Hip & Joint PLUS. Thanks W&P!

27 April 2023
Unprompted review
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Reply from Winston and Porter Canine & Equine Supplements

Hey Tanya, thank you so much for taking the time to leave us such a lovely review! More importantly, your mare is doing well on the supplement but I'm sure the all round care regime you have for her means that our supplement is only a small cog in the well oiled machine. Please keep us updated how she is doing! Best wishes, Dev

Rated 5 out of 5 stars

Lovely product

Lovely product, excellent service and prompt delivery. I would highly recommend Winston and Porter.

14 April 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Anna, thanks so much for taking the time to leave us a review! We pride ourselves on delivering the best service we can, backed by great products!!

Rated 5 out of 5 stars

Great products our dog Rusty loves…

Great products our dog Rusty loves them, especially the lick and learn.

1 April 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Mathew, many many thanks for taking the time to leave us a review. So glad Rusty loves the lick and learn!

Rated 5 out of 5 stars

Very good product Hip and joint plus…

Very good product Hip and joint plus which suits my old arthritic springer spaniel. Very good quick servic. Alwaysrecommend you.

4 April 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Tracy thanks for taking the time to leave us a review! Great news your spaniel is doing well on the hip and joint plus!!

Rated 2 out of 5 stars

First time ordering from this company…

First time ordering from this company so I can only give a review off this order.
I saw on the website orders over £49.95 was free shipping, my order come to £50 exactly.. however shipping was then £6.99.. I did ask why my order was different when the offer was for UK and Europe, was told due to weight, so I carried on and paid the £6.99 postage.
Had an email in the morning to day postage was actually 16.99 each item I had ordered now, due to weight.. and they would cover the one item... but not the other. If I wanted the other item sent I could for 16.99 more than I had already paid, or offered a full refund. I accepted the refund on one half of my stuff... the other half arrived with no hassle, courier was good. Just annoyed by the whole situation. Even went back online later on to buy the same amount I had originally ordered to see if the postage had changed... it had but still 16.99 for the lot, and not each as I was expected to pay.. even with there still being a post up saying orders over 49.95 was free UK and Europe delivery. I understand postage needs to be covered but it just kept going up.

4 April 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Becky, thanks for leaving us feedback. We welcome all feedback good or bad and I appreciate that you are unhappy in this case. I am genuinely sorry that you were annoyed and believe me this is not the reaction we are looking for - actually the opposite. I do get it and as I said to you at the time, the extra shipping was due to the weight of the products that you ordered. Free shipping is a thing we do on orders over £49.95 but this was a special item and needed to cover shipping. We were blindsided by the courier on the cost and for us to send another out to you would just have been cost inhibitive, and we would have actually lost money. We are not a large company, just a family run business and we try to be as transparent and honest as we can with customers, especially about shipping which is probably our biggest overhead. Can we make it up to you in anyway? I am happy to discuss anything with you and hopefully make peace with our most important commodity - a customer. Best wishes, Dev

Rated 5 out of 5 stars

Delivered promptly in a package which…

Delivered promptly in a package which went through my letterbox. It has made a visible difference to my dog in just a few days

2 April 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Carol, many many thanks for taking the time to leave usa review! I'm so glad that the Hip and Joint Dog supplement is helping your dog!

Rated 4 out of 5 stars

Arrived much quicker than I thought

Arrived much quicker than I thought, all in good condition. Puppies not due yet but mum to be lives the porridge! Thank you. 😊

1 April 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Karen, thank you for taking the time to leave us a review!! Best of luck with the pups! The puppy porridge should give them a great start!!

Rated 5 out of 5 stars

Incredible results - W&P Hip & Joint Supplement

We have been using the W&P hip and joint dog supplement for around three months and I cannot recommend it enough. It has transformed our 9 year old Labrador. She was beginning to suffer from joint problems and within a few weeks this powder made a huge difference. We have tried different products before however nothing seemed to make any improvements. This powder is amazing and definitely worth every penny.

11 April 2023
Unprompted review
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Reply from Winston and Porter Canine & Equine Supplements

Hi Sophie, many, many thanks for taking the time to leave us a review! Awesome news that your lab is really feeling the benefits of the hip and joint dog PLUS! It bowls us over when we hear first hand how it can positively impact a dog's life and you the owners.

Rated 5 out of 5 stars

Dog Hip and Joint Plus is excellent

I have been using W&P Hip and Joint Plus for my arthritic 12 year old dog and it is what keeps her going. It's always hard to know whether these things work, but my girl used to be on pain killers and having weekly hydrotherapy. Without that she was limping. At lockdown hydrotherapy stopped and I also stopped the pain killers to give this a go and it has honestly been keeping her going. She rarely limps though I can see she is getting slower, I believe this powder has a big part to play. Expensive but worth it to prevent suffering and potential hip replacements.

28 March 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Cheryl, many thanks for leaving us a review. So glad that your girl is doing well and happier on the Hip and Joint Dog Plus! Long may it last!

Rated 5 out of 5 stars

Highly recommended

I have bought items on several occasions
Friendly staff with good advice
Orders dispatched often the same day
My puppies look amazing & thrive on the puppy porridge, I recommend it to everyone

23 March 2023
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Reply from Winston and Porter Canine & Equine Supplements

Thanks Sarah for leaving us a review!! Glad the pups are doing so well!!

Rated 5 out of 5 stars

Very happy with the quick delivery

Very happy with the quick delivery, the puppies are looking forward to trying their puppy porridge next week when theyyold enough!

18 March 2023
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Reply from Winston and Porter Canine & Equine Supplements

Hi Miss Vaughan, thank you for taking the time to leave us a review. Good luck with the pupps! I'm sure they will love it!

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