Winstree Financial Services  Reviews 

163
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for their exceptional helpfulness, patience, and professional guidance throughout complex financial and mortgage procedures. Consumers truly appreciate the clear communication, approachable attitude, and consistent support provided, which makes every interaction remarkably smooth and reassuring. Some people also felt that these financial arrangements could initially cause hesitation or feel stressful, but dedicated advisors successfully eased their concerns. Reviewers consistently emphasize that receiving prompt answers, personalized attention, and thorough explanations helped them build complete confidence in the overall service. Clients note that working with such reliable professionals removes uncertainty, ensuring a satisfying journey from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Customers had positive experiences with service, consistently praising the professional, customer-focused... See more

Customer service

Consumers find customer service to be positive, highlighting approachable and professional support throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mala helped us with our mortgages, Mala is extremely knowledgeable, friendly and is very experienced. Always available to answer our questions no matter how small or how many times we asked v... See more

Rated 5 out of 5 stars

James Alexander is amazing, a true miracle worker, patient, kind, courteous and always listens, he goes above and beyond which is a rare gift in his line of work, I would recommend him to anyone- than... See more

Rated 5 out of 5 stars

Mala was very professional and guided me through difficult process of finances. She remained calm, reassured me when I became impatient. Very helpful ,supportive and friendly. It was complex to deal... See more

Rated 5 out of 5 stars

To be honest I had contacted other companies who doubted I could remortgage and weren’t interested. My situation was not straightforward but James Alexander can be compared to a bloodhound, resear... See more


Company details

  1. Mortgage broker

Information provided by various external sources

Reviewing the market place and finding you the best mortgage product based on your circumstances. We provide all different types of mortgages and we work on your behalf on a Fee Free Basis. We also offer Protection Products from every available provider.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(163)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

🌟 ⭐️ ⭐️ ⭐️ ⭐️ for James Alexander

To be honest I had contacted other companies who doubted I could remortgage and weren’t interested.
My situation was not straightforward but James Alexander can be compared to a bloodhound, researching the best deals available - and he found the right one for me!
I am truly amazed and grateful he has halved the costs with my new mortgage.
James was very supportive, always contactable and hardworking, chasing the solicitors to its successful conclusion.
For me James Alexander was a real life saver! Thankyou. X

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service for over 10 years

I’ve been using Winstree Financial Services for more than 10 years, and the experience has always been outstanding. My advisor, Kris Buda, is consistently helpful, highly professional, and incredibly knowledgeable in his field. His expertise and clear guidance have made every financial decision feel confident and well‑supported. After a decade of excellent service, I can genuinely say Kris and Winstree Financial Services are exceptional and truly deserving of five stars.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service by mortgage advisor

From the beginning of the process, I found my mortgage advisor very friendly skidd approachable, which made the entire process much more comfortable.

The mortgage advisor took the time out to all all the necessary questions regarding my financial position ensuring that she had a thorough understanding before making any recommendations.

Even when I was a bit hesitant, she patiently explained the reasoning behind her recommendations, which made me feel more comfortable with her suggestions.

Overall, more than happy with the service provided by the advisor.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Don't even think - Just do

I have recently used Winstree to secure a mortgage for our first home and the process could not have been easier. Kris was always the professional from start to finish and even now is supporting us in our limbo period between exchanging contracts and completion of our build.

At no point have we felt pressured or left in the dark, Kris kept us informed on all information even helping us change lender between getting the AIP and final offer due to a better offer coming up.

Thank you to Kris and the team for the support and we will be back in 5-years when our fixed term period runs out - Thank you so much

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Reena Logan is top class

Working with Reena Logan on 2 recent remortgages was a pleasure.
Reena has excellent communication skills and was friendly and concise throughout the process

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage

Remortgage James was excellent in his job answering all of my questions very professional and a true gentleman
Great phone personality

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Mala helped us with our mortgages

Mala helped us with our mortgages, Mala is extremely knowledgeable, friendly and is very experienced.

Always available to answer our questions no matter how small or how many times we asked very patient.

Thank you Mala the mortgages were not straight forward, Mala put her 100% effort in and got them sorted, the right mortgage with the right provider.

We would be definitely asking Mala in future again.
Highly recommended she is absolutely amazing much appreciated Mala for all your hard work.

29 September 2025
Rated 5 out of 5 stars

Superb service

I had a really good experience with this company. Their customer service was superb particularly Mark who genuinely went extra mile to ensure everything went smoothly and clearly explained. I’m 100% satisfied and would definitely recommend them to others

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Kris

Kris has been extremely helpful from start to finish. He’s very approachable, very professional and does what is best for you to make sure you get the right mortgage with the right provider.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage fixed rate

I recently worked with Reena, the Mortgage Advisor, to set up a new rate for my existing mortgage. She was always available to answer my many questions, no matter how small, and explained everything in clear, simple terms, avoiding confusing jargon. The communication was exceptional, and I wouldn't hesitate to recommend Reena to anyone. I also expect to receive ongoing advice from her to help pay off my outstanding balance.Many thanks Reena.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I wont be using anyone else now

James Alexander worked a miracle. A difficult remortgage but he did it. Made everything very easy for me . Kept me updated always returned my calls and emails . Will definitely be asking him to do our next mortgage.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

James Alexander is amazing, a true miracle worker, patient, kind, courteous and always listens, he goes above and beyond which is a rare gift in his line of work, I would recommend him to anyone- thank you James. One more thing he keeps you upto speed and always returns your calls

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Mala was very professional and guided…

Mala was very professional and guided me through difficult process of finances. She remained calm, reassured me when I became impatient. Very helpful ,supportive and friendly.
It was complex to deal with two houses. I have financial consultant for life . I will recommend Mala to all my colleagues, friends and family.

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

James was amazing from start to finish. He made the mortgage process really simple and got us a great deal. He talked us through the pros and cons of different fixed rates and helped us understand what we were getting. Couldn't recommended him enough!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

The consultant for the mortgage processing was brilliant

The consultant for the mortgage process was brilliant communication was very good from start to finished.
From when l contacted her to help my son in his own mortgage for l used the company as well before they both communication was excellent. I am so pleased and greatful for her understanding process and leading the lenders information well. I will continue be recommend her and the company.

11 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look