Winz.io 

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Rated 3 out of 5 stars

Across multiple sessions, Dancing Joker played at Winz.io Casino has shown consistent pattern of very long dead spin sequences with no features or meaningful wins. It completely goes cold for extended... See more

Company replied

Rated 1 out of 5 stars

This casino is a textbook example of stalling tactics. Everything seems fine until it’s time to withdraw, then suddenly they start demanding things that are either impossible to provide or were neve... See more

Company replied

Rated 5 out of 5 stars

I started using this casino after seeing slot streamers talk about it, and I couldn't be happier. I've had no issues with withdrawing my winnings. Deposits show up in my account within minutes, and wi... See more

Rated 1 out of 5 stars

Took part of 10k spin with 100€ deposit. After getting my spins and using them, then I decide to withdraw. I keep getting rejected and then write to support about this. Support lets me know that you h... See more

Company replied

Company details

  1. Casino

Written by the company

Winz.io is a casino crafted by players for players. With a vast array of games, including premier slot titles and top-notch live casino offerings, it offers the most favorable bonus conditions with zero wagering requirements attached. From seamless cryptocurrency and fiat deposits to lightning-fast withdrawals, it caters to every player's needs. Crypto enthusiasts can utilize 11 different assets for playing and receiving wager-free bonuses: BTC, ETH, LTC, DOGE, XRP, BCH, ADA, TRX, BNB, USDT, and USDC.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BLOCKED ACCOUNT AND NO PAYOUT

CASINO BLOCKED MY ACCOUNT AND DIDNT PAY ME MY MONEY. HELP ME GET MY WITHDRAWAL PLEASE.

24 October 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Hello Piyush,

We understand your frustration and are sorry to hear about your experience. However, after a detailed internal investigation, we confirmed a serious violation of our Anti-Fraud Policy (Section P.10) outlined in our Terms and Conditions. Specifically, the findings revealed multi-account activity and attempts to obtain unfair winnings, which are strictly prohibited on our platform.

In line with our zero-tolerance policy toward fraudulent actions, your account was permanently closed and the related balance confiscated. These measures are necessary to ensure a fair and secure environment for all Winz players.

Rated 1 out of 5 stars

Scam wheel promotion

They promote a wheel that you get upon your first deposit, then when you try to redeem the wheel YOU DONT GET ANYTHING BECAUSE OF WHERE YOU LIVE. Apparently half the country’s in Europe are banned from this deal, and the worst part is that they don’t even tell you until you have deposited your money. Worst site ever, I do NOT recommend

8 June 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Dear player,

Please note that players from Sweden are not eligible to receive any bonuses or wheel promotions. This is clearly stated in our Terms & Conditions. The restriction is not imposed by us as a marketing choice but is a direct result of Swedish gambling regulations, which we strictly comply with.

We understand that this can be disappointing, but we are legally required to follow these jurisdictional rules.

Rated 1 out of 5 stars

Worst casino

I have to say that this is the worst casino I have ever played in. Their RTP is set very low. There are no bonuses for loyal players and it doesn't matter how much you lose. I do not recommend playing here under any circumstances, there are better casinos where you can also win

1 October 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Thank you for sharing your feedback. At Winz.io, transparency is one of our core values — that’s why we clearly display the RTP and house edge for every game we offer, so players always know what to expect.

As for loyalty rewards, all our regular players are part of the WinzUp program, which includes daily rakeback, weekly cashback, and level-up rewards. What truly sets us apart is that all bonuses and rewards come with zero wagering requirements — meaning players keep what they win, no strings attached.

We’re sorry to hear that your experience didn’t meet your expectations, but we hope you’ll give Winz.io another try and experience the full benefits our community enjoys.

Rated 1 out of 5 stars

I strongly advise caution with Winz.io.

I strongly advise caution with Winz.io.
The website claims to be a “legal, safe and licensed online casino in Germany” – but in reality, Winz.io has no German license. It only relies on a Curaçao license, which is not valid in Germany.

Traffic data shows that more than 34% of players on this site come from Germany. The operator clearly knows this, yet does nothing to comply with German law / EU law!: no geoblocking, no exclusion of German players upon registration – unlike serious providers who do follow the rules.

When problems occur, the responsibility is pushed back onto users instead of being handled transparently. Of course, you won’t get a refund from them.

My only advice for anyone in the same situation: report it to the authorities so they become aware of these practices.

For anyone in Germany: legitimate online casinos are listed by the Gemeinsame Glücksspielbehörde der Länder (GGL). Winz.io is not on that list.

I strongly recommend not depositing any money here.

User: btssultan

15 September 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Please be informed that before creating an account, all players are required to carefully read and accept our casino's terms and conditions, which can be found at https://winz.io/de/terms-and-conditions. These terms and conditions outline the guidelines and rules that govern our platform, and it is necessary for players to agree to them only if they find them acceptable.

We would like to draw your attention to paragraph 3 of our terms and conditions, which states the following:

"The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website. It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations."

By accepting the Terms and Conditions, players acknowledge and accept full responsibility for ensuring compliance with the laws applicable to them.

Rated 1 out of 5 stars

it seems you guys are trying to stall…

it seems you guys are trying to stall for time so that players lose patience and lose all their money. what is periodic check please clarify the issue and if not i will sue you for cheating

12 September 2025
Unprompted review
Winz.io logo

Reply from Winz.io

We have received the results of the investigation, and unfortunately your account has been closed due to violations of our Terms & Conditions. Please note that we cannot share specific details of the investigation publicly. However, if you believe this decision is incorrect, you are welcome to use one of the independent third-party mediation services. They can request further details from us and review the case independently.

Rated 1 out of 5 stars

CASHBACK rate is SCAM & False VIP club ad

I really liked Winz.io. Their no wager bonus is actually 0 wager but their cashback rate is a scam. Do not trust info VIP club page has. Plz see below and make wise decision.

1. 20% cashback with code “VIP”
-You could actually by taking this offer!! I’m at silver4 so gets 5% daily rakeback and 9% weekly cashback but once 20% cashback kicks in, those two gets deactivated. Lets say you are winning throughout 2 week promo period or even out, you are just giving up 14 days worth rakeback which you should be getting weather you win or lose each day. It doesn’t make sense so I made ticket so VIP team can review but Stefanie from VIP support confirmed above is how they run. I have screenshot of chat and email which I would like to attach if I have availability to do so.

They clearly said 20% cashback is not being deducted by other bonus. But it is great tweak. They are not deducting because they have not paid what they supposed to. So pay and deduct later, do not pay so nothing to deduct. Isn’t it same result? They are not paying what they supposed to and just marketing NO DEDUCTION.

2. Misleading ViP club page.
-Instruction to join VIP club is false. You only get above fake 20% cashback by joining “VIP” code with 2500EUR deposit. Their actual VIP is is only can be joined by invite which is what Stefanie wrote an email. So you only get above weird calculated “20%? Cashback”. NOTHING ELSE.

3. Weekly cashback
It is very rare seeing weekly cashback being credited in your account due to their own cashback formula. All source of extra you get being deducted like Rakeback and tournament winning so it is rare to see any cashback remaining to be credited in your account if you are an active user. I see a lot of review on this so will not go into detail.

Conclusion.
Casino not following what they have posted is very very easy way to lose users trust and that is what players to stay on one platform. Casino changing their word was pretty disappointing and tweaking to make up was even worse.

31 August 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Dear Won,

Thank you for sharing your thoughts. Please note that every promotion we offer, including VIP cashback, comes with clearly stated Terms and Conditions. For example, the VIP cashback bonus T&C specifically explain that this offer cannot be combined with other promotions or bonuses. We always recommend reviewing the terms carefully before activating a promotion to avoid misunderstandings, and our support team is available 24/7 to clarify any details.

Rated 1 out of 5 stars

After depositing 346€ without hitting a…

After depositing 346€ without hitting a bonus in the slots the only bonus they gave me was only 60 free spins. they are cheap and doesnt give a damn about their costumers.
Stay away from this casino trust me.

31 August 2025
Unprompted review
Winz.io logo

Reply from Winz.io

We understand your frustration, but please remember that slots and all other casino games are based on chance. It’s completely normal to go through periods without hitting a bonus, just as it’s possible to experience winning streaks. That unpredictability is what defines gambling. On our side, we always ensure that games are licensed and fair, and we offer regular promotions such as free spins and zero-wagering bonuses to give players extra value.

Rated 1 out of 5 stars

Hands down the worst casino ive ever…

Hands down the worst casino ive ever experienced, rtp is ridiculous compared to other online casino. Selection of games is laughable. Look for better options

1 September 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Dear Lee,

One of the strongest points of Winz.io is our zero-wagering bonuses, which many of our players truly enjoy. Regarding game selection, please note that availability depends on your location, but overall we currently offer more than 7,000 casino games. We’re sorry to hear that your experience didn’t meet expectations and we wish you the best of luck in the future.

Rated 1 out of 5 stars

It seems like the worst gaming site

It seems like the worst gaming site in the world. They closed my account even though I had money in it. So everyone, don't make any transactions on Winz.io. They are very dangerous.

22 August 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Dear Player,

At Winz we never block accounts without a valid reason. If you believe a mistake was made, you are welcome to use any trusted third-party mediation service to open a case. We will then provide the details behind the account closure and let them make an independent decision.

Rated 1 out of 5 stars

Scram site

Scram site, when I withdrawa money and then disabled my account, this is absolutely fraud company, everyone take a distance this company

13 August 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Dear Player,

At Winz we never block accounts without a valid reason. If you believe a mistake was made, you are welcome to use any trusted third-party mediation service to open a case. We will then provide the details behind the account closure and let them make an independent decision.

Rated 1 out of 5 stars

Feels like a rip-off

I think i have played most of the casinos online, just few are worst than this one. Maybe for very very small players betting 10 cents or so might offer some experience (idk) but for sure you have zero chances if you bet dollars (2-3-4+). Small chances are usual in casinos , but this one feels like rip-off. Stay away !

20 August 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Dear Alex,

All games at Winz.io are fully licensed, and we always publish the house edge for every title we offer. We do our best to remain as transparent and fair as possible. Please keep in mind that gambling is a game of chance, which means both winning and losing streaks are a natural part of the experience. We wish you the best of luck in the future.

Rated 1 out of 5 stars

Winz.io Account Blocked for No Reason

Winz.io Account Blocked for No Reason - A Warning to All Players
I'm writing this review to warn others about the frustrating and unacceptable experience I've had with Winz.io. My account has been repeatedly blocked for "incorrect" password issues, even though I'm using the exact same password I always have. This has happened multiple times, and it's clear there's a serious problem with their system or their practices.
Every time I try to log in, I get an error saying my password is wrong. I've tried everything—copying and pasting it, typing it carefully—but it's always the same result. The fact that this keeps happening for no apparent reason, despite me using the correct password, is incredibly suspicious and makes me question the integrity of the entire platform.
This isn't just an inconvenience; it feels like they are intentionally making it impossible to access my account. It's a huge red flag and a terrible way to treat customers. You can't trust a casino that locks you out of your account without cause.
I highly advise anyone considering playing on Winz.io to reconsider. The risk of having your account blocked for no reason and being unable to access your funds is not worth it. There are many other online casinos out there that are more reliable and won't put you through this kind of hassle. Save yourself the headache and play somewhere else.

Username:Nkono888

18 August 2025
Unprompted review
Winz.io logo

Reply from Winz.io

We have not received similar complaints from other players regarding login or password issues. If you are experiencing difficulties, please reach out to our 24/7 live chat support, where our agents will be happy to assist you in real time.

Rated 5 out of 5 stars

The website

The website is ready to navigate... Customer Support is helpful and respond really fast! Free $5 every week!

15 August 2025
Unprompted review
Rated 1 out of 5 stars

U win once then never again don't waste…

U win once then never again don't waste your money

13 August 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Dear Ryan,

All games at Winz.io are licensed, and we always provide the house edge information so players know exactly what to expect. Transparency and fairness are very important to us. Please remember that gambling is based on chance, and both wins and losses are part of the experience. We wish you good luck in your future games.

Rated 1 out of 5 stars

It's a strange casino

It's a strange casino. I don't understand anything at all. I made a deposit, but the money didn't arrive. The support team doesn't respond. The email address is invalid. I don't recommend playing here.

11 August 2025
Unprompted review
Winz.io logo

Reply from Winz.io

Dear Artem,

Our email address is fully functional, but if you experienced any issues reaching us that way, please contact our 24/7 live chat support. Your deposit should not be lost, so please get in touch and we’ll be happy to solve this together.

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