This company is nothing but a blatant cash grab. They keep your funds or crypto sitting there for nine months and then hit you with almost 7% in fees. A cash transfer to a UK bank account costs... See more
Company replied
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See what reviewers are saying
The account opening process was pretty straight forward for the industry. We experimented with a BTC backed loan. Beware of liquidation levels and the lack of options available to reduce the LTV. A... See more
Company replied
I’ve had an extremely stressful experience with my previous investment platform. They never processed withdrawals, constantly pressured me to deposit more, and promised high profits that I could n... See more
Guys, I don’t know why the negative reviews . The support compared to another’s crypto wallets I by far the best costumers services ever. Services super secure . Low fees like no one can even com... See more
Company replied
Company details
- #14 of 17 best companies in Cryptocurrency Service
- #113 of 116 best companies in Financial Institution
Written by the company
A Banking Alternative built for Web3. Buy, Trade and Grow your money. Trusted by 6 million since 2014 with over 20bn+ volume in crypto transactions. Get personalized help from our Customer Success team at: https://wirexapp.com/help/request/create
Contact info
London, United Kingdom
- https://wirexapp.com/help/request/create
- wirexapp.com
You should know
2.6
Poor
18K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Estafa Wirex
Tras denunciar públicamente que su art. 9 vulnera la legislación europea, me lo han confirmado respondiéndome con el siguiente email:
"Dear,
We are pleased to inform you that Wirex Digital Services S.r.l. will be submitting an application for authorization as a Crypto-Asset Service Provider (CASP) under the Markets in Crypto-Assets Regulation (MiCAR) EU Regulation No. 2023/1114 in Italy, by 30 December 2025.
In line with Legislative Decree No. 129 of 5 September 2024 and the transitional regime under Article 10 of Law Decree No. 95/2025:
We will continue to provide our full range of services in Italy until 30 June 2026, or until our license is granted or denied by the competent authority, whichever comes first. .."
Aquí indican que a posteriori de cobrarme una comisión desmesurada según su art. 9, reconocen que no estaban dados de alta en el MiCAR (reglamento europeo), y solicitan su autorización.
6 August 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6220264 and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
Reply from Wirex
Hello!
We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
Reply from Wirex
Hi there!
Thank you for taking the time to share your positive opinion about our app! Your feedback means a lot to us and motivates us to keep delivering the best app experience for you and our other customers.
If you ever need assistance or have any questions, remember that we're just a message away. Feel free to reach out to us via this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
I paid some money into my account on…
I paid some money into my account on 21/09/2025 and till date 3/ 10/2025 it is still not reflecting. I have contacted them several times with receipt that showed I paid the money but tell date they have not resolve this matter even after presenting evidence that I paid the money into my account
21 September 2025
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6241142, and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
nakiadaltonn@ gmail……
STAY AWAY!!!!! Your money is not safe with them they refuse to approve my withdrawal request and blocked my account without any reason and the customer support failed to respond or do something save yourself from stress ……….Don’t be shy to seek help
I refused to let them go away with my money filed a complaint and got everything back within 48hours
29 September 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within three days, we're, unfortunately, unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://wirexapp.com/help/request/create.
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Wirex services are Bad
- Wirex's services are costly, charging $10 for a $300 withdrawal. I recommend avoiding them to protect your funds.
- Their "Earn" product feels like a scam. They pay interest in WXT, which must be exchanged at a poor rate and cannot be withdrawn unless you reach around $300, with high fees attached.
- They claim to be a "reputable financial institution" but demand excessive personal information after account opening, not upfront as expected. This feels like a tactic to lock your account and funds. They even freeze my remaining $16. Fighting for $16 isn’t worth my time, but I’m warning you about this platform—it’s not what it claims to be.
- Their customer service is a joke, they takes 3 weeks to anwser you but threatens you if you don't answer them within a week.
Avoid at all cost. I’ve tested it so you don’t have to.
Please avoid as there is a reason why half of the review are so bad.
Will amend my review if things change
30 September 2025
Unprompted review
Reply from Wirex
Hello Joa,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Unfortunately, sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. We recommend reading this article if you’d like to get a better understanding: https://wirexapp.com/blog/post/understanding-account-blocking-in-aml-context-key-factors-and-solutions-0885. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://wirexapp.com/eea/en/legal/terms-and-conditions.
As soon as there's an update, we will promptly inform you via email (ticket #6233974).
Best regards,
Your Wirex Team
A Frustrating Experience with Account…
A Frustrating Experience with Account Access and Compliance Issues.
I have had a horrible experience with Wirex so far. I created my account on September 7th and funded it the next day, on September 8th. However, when I tried to make a transaction on September 9th, it was declined. I was informed that I had to wait 5 days before transferring any funds.
After waiting the 5 days, my transactions were still declined, this time due to regulatory compliance issues. On September 15th, I received an email asking me to submit my bank statements for the last 3 months, proof of ownership of the wallets I was transferring funds to, and my transaction history. I complied with all these requests promptly.
Despite submitting everything, my account has been blocked since September 9th, and I have been unable to withdraw funds or perform any actions on my account. On September 22nd, I received an email thanking me for submitting the documents and informing me that my support ticket (#6238105#) was sent to the relevant department.
I waited another week hoping for resolution. However, on September 29th, I received a final warning email demanding the same documents I had already submitted, threatening to close or lock my account if I did not comply.
Overall, this experience has been extremely frustrating. Despite following all instructions and submitting requested documents, I remain unable to access or use my account. The lack of clear communication and unresolved compliance issues have made Wirex unusable for me at this time. I hope Wirex improves its customer support and compliance process to prevent such problems for other users. I will make a formal complaint.
7 September 2025
Reply from Wirex
Hello Clement,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Unfortunately, sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. We recommend reading this article if you’d like to get a better understanding: https://wirexapp.com/blog/post/understanding-account-blocking-in-aml-context-key-factors-and-solutions-0885. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://wirexapp.com/eea/en/legal/terms-and-conditions.
As soon as there's an update, we will promptly inform you via email (ticket #6238105).
Best regards,
Your Wirex Team
Perfect.✅👍
3 September 2025
Reply from Wirex
Hello Tahsin!
We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://wirexapp.com/help/request/create.
Best regards,
Your Wirex Team
A fraud.
Transferring BTC to your wallet can not be done safely, the money will be locked and there is no response from the company on how to unlock it. Do NOT trust this company with your money.
Update: Wirex responds to this review with more lies. There has been no respons to my emails regarding my transaction.
Update: Wirex is still not responding and all trace of the transfer are lost within the app. About 10000$ has been stolen from me by this fraudulent company!!!
24 September 2025
Unprompted review
Reply from Wirex
Hi Emil,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6239149, and one of our agents has got back to you already. We would be grateful if you could provide the details requested via that ticket. I will speed up the request.
Best regards,
Your Wirex Team
BULLSHIT!!!
BULLSHIT!!!
Why didn't you give me my €15,000 back? You just closed the account without even warning me?
I DON'T WANT TO HAVE ANYTHING TO DO WITH YOU ANYMORE. I SIMPLY WANT MY MONEY BACK.
Excuse me... AM I ASKING FOR TOO MUCH??
And don't keep giving the same answer because I have a family and work all day for these funds.
I've read everything, and nowhere in your fake regulations does it say you have the right to BLOCK MY FUNDS.
SHAME ON YOU... PEOPLE STAY AWAY FROM WIREX.
EVERY DAY I EMAIL THEM AND THEY DON'T GIVE ME MY MONEY. I'M WRITEING HERE TOO SO YOU CAN AVOID WORKING WITH THESE SCAMMERS.
BE CAREFUL.
23 September 2025
Unprompted review
Reply from Wirex
Hello Loris,
We completely understand how frustrating it can be to wait, and we sincerely apologize that this hasn’t been resolved sooner. Please be assured that your case has not been overlooked—our team is actively working on it.
Refunds following account closure can sometimes take longer due to the complex checks and coordination required across departments. While we’re unable to provide an exact timeframe, we want to reassure you that your case is progressing and we’ll keep you updated along the way.
We truly appreciate your patience and understanding, and if you have any further questions in the meantime, please don’t hesitate to reach out—we’re here to help.
Best regards,
Your Wirex Team
Ticket number: #6210912
Ticket number:
This is the most ridiculous thing I've ever seen in my life.
It's been almost two months since my Coca card (where Wirex is the card provider) was frozen and stopped working. I've been waiting since August 4th with no response from the team to unblock the card so I can use it. This is unacceptable and a real shame.
How can it be acceptable to wait two months for a response from support?!!
4 August 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6210912, and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
Felt like a scam
Felt like a scam. Lost a few pounds to fees but exited the same day
18 September 2025
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review.
We understand that costs are an important factor and aim to maintain low fees while ensuring reliability and security. Our fee structure undergoes regular reviews and your feedback matters.
Best regards,
Your Wirex Team
Joined for the cashback card but...
I only joined Wirex because the cashback card looked good (not that many of them available here in Europe).
But you only get the cashback in WXT tokens, and to exchange them you need $300 worth.
So at 0.5% cashback, you quite literally need to spend $60,000 from your card before you get ANY usable cashback at all.
18 September 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within three days, we're, unfortunately, unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://wirexapp.com/help/request/create.
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Stolen my money
Stolen my money, from. Innactivity accaunt ))) support dont answer!
17 April 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within three days, we're, unfortunately, unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://wirexapp.com/help/request/create.
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
ACCOUNT IN REVIEW 3 weeks
So Wirex decided to put my account in review, 3 weeks ago! All information provided to them, however after repeatedly sending messages to their so called customer service team, zero response. They have my money and will not allow me to withdraw or close the account!
Anyone thinking of using this facility DON’T!!!!
Whilst the concept is good, the service behind it is absolutely rubbish.
Use another platform because I can guarantee you will have the same inconveniences.
29 August 2025
Unprompted review
Reply from Wirex
Hello Simon,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Unfortunately, sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. We recommend reading this article if you’d like to get a better understanding: https://wirexapp.com/blog/post/understanding-account-blocking-in-aml-context-key-factors-and-solutions-0885. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://wirexapp.com/eea/en/legal/terms-and-conditions.
As soon as there's an update, we will promptly inform you via email (ticket #6232860).
Best regards,
Your Wirex Team
Awful
Awful, I have closed my account due to not using it much. I had a refund from a company for £775 ive made 4 suppor requests and "they cannot locate my details. This ticket will be closed. Please raise a new request"
Its shocking customer service and clearly automated with no human oversight. I hope the 775 makes a world of difference to your business.
Please avoid.
17 September 2025
Unprompted review
Reply from Wirex
Hi Cornell,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6239052 and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
So I thought in 2024 to download wirex…
So I thought in 2024 to download wirex as a seperate bank account to use for daily banking however when making transfers I realised some of my transactions made to wirex where not processed meaning the money was not added to my bank.
I also noticed transfers made out from wirex to my other bank accounts also were not beinf processed however the balance had been taken from the amount in my wirex!
The crazy thing is I would never have known this if I didnt review my accounts to check all my payments in and out were processed and I just found out in 2025 after reviewing I have been scammed by wirex as the balances in and out were not received on both ends.
Where is my money?
I would not trust wirex for anyone thinking of joining because if i hadnt checked i would lose my money by them stealing from me!
16 September 2024
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your issue in a timely manner.
We found your ticket #6238494, and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
Zero care or customer support
Literally never write reviews but I have to warn others about this app. No customer support, I've been waiting for 2+ months for my case to get resolved. No ability to use my own money or speak to anyone. Just bloatware shilling its own crypto coins. AVOID and I will be submitting a formal complaint.
4 September 2025
Unprompted review
Reply from Wirex
Hi Tony,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within three days, we're, unfortunately, unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://wirexapp.com/help/request/create.
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Its not possible to withdraw money…
Its not possible to withdraw money until certain parts of the app have been verifed and the app doesnt give you instrustion on how to veritfy your account
11 September 2025
Reply from Wirex
Hi Matt,
Sorry to hear about the trouble you're having. We'll send you an email to provide further assistance.
In the future, if you experience any issues or have concerns, please create a support ticket before leaving a review. This will allow our team to address your concerns directly and assist you more efficiently.
Best regards,
Your Wirex Team
10,000 EUR held and no replies to emails etc... Avoid at all costs.
Account blocked for apparently (I didn't...) breaking T&Cs but they won't tell me which one I broke.
10,000 EURO stuck and they won't even reply to me. Details sent for transfer but they are blatantly ignoring all contact from myself.
They've had my money for weeks with no sign of getting it back.
Avoid completely.
Wirex - please do not waste your time replying with the usual "To our regret, the refund process following the closure of an account is complex and time-consuming. It requires manual checks and coordination across various departments. While we cannot offer specific timeframes, please rest assured that your case won’t get overlooked." nonsense. All it does is prove you don't even read complaints and have the same auto bot response.
9 September 2025
Unprompted review
Reply from Wirex
Hi Matt,
Thank you for taking the time to bring this matter to our attention. We sincerely apologize for not resolving your case sooner.
Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions.
We understand that an account closure can be unexpected and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication, just like we did in your case. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.
To our regret, the refund process following the closure of an account is complex and time-consuming. It requires manual checks and coordination across various departments. While we cannot offer specific timeframes, please rest assured that your case won’t get overlooked.
For more information about account suspension, feel free to refer to Paragraph 18. Account Suspension and Termination by Wirex: https://wirexapp.com/eea/en/legal/terms-and-conditions.
Best regards,
Your Wirex Team
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