This company is nothing but a blatant cash grab. They keep your funds or crypto sitting there for nine months and then hit you with almost 7% in fees. A cash transfer to a UK bank account costs... See more
Company replied
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See what reviewers are saying
The account opening process was pretty straight forward for the industry. We experimented with a BTC backed loan. Beware of liquidation levels and the lack of options available to reduce the LTV. A... See more
Company replied
I’ve had an extremely stressful experience with my previous investment platform. They never processed withdrawals, constantly pressured me to deposit more, and promised high profits that I could n... See more
Guys, I don’t know why the negative reviews . The support compared to another’s crypto wallets I by far the best costumers services ever. Services super secure . Low fees like no one can even com... See more
Company replied
Company details
- #14 of 17 best companies in Cryptocurrency Service
- #113 of 116 best companies in Financial Institution
Written by the company
A Banking Alternative built for Web3. Buy, Trade and Grow your money. Trusted by 6 million since 2014 with over 20bn+ volume in crypto transactions. Get personalized help from our Customer Success team at: https://wirexapp.com/help/request/create
Contact info
London, United Kingdom
- https://wirexapp.com/help/request/create
- wirexapp.com
You should know
2.6
Poor
18K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wirex
Hi there!
We are happy to hear that you are enjoying our app!
If you ever need any assistance or have more feedback, please feel free to contact us using this form:
https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Reply from Wirex
Hello!
We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
942 EUR loss due to Wirex
I opened an account, some payments had been made into the account. Wirex closed my account without telling me why and refunded those payments to the original accounts, NOT to another account in my name. I had no way of contacting the senders of the funds to ask them to send again therefore thanks to Wirex's actions I lost 942 EUR.
5 March 2026
Unprompted review
Reply from Wirex
Hi Sam,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for any inconvenience the situation may have caused you.
We found your ticket #6309776 and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
Reply from Wirex
Hi there!
We are happy to hear that you are enjoying our app!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Extremely disappointing experience
Extremely disappointing experience. One of the worst financial services I have ever dealt with. The lack of transparency, poor communication, and unresponsive customer support are completely unacceptable. If you don’t want to risk your funds being restricted without clear explanation, I strongly recommend staying away from this company and thinking very carefully before trusting them with your money.
After a month of raising concerns and sending
multiple emails, instead of receiving an apology or any proper resolution, my account was permanently blocked. They never provided any clear explanation, and as soon as they realized I knew my rights, they acted to restrict my account—without any justification. Honestly, even if they hadn’t closed it, I would never have used this terrible service again.
2 February 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://help.wirexapp.com/request/create
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
your company have good customer services
1 March 2026
Reply from Wirex
Hi there!
We are happy to hear that you are enjoying our app!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
We have made a transaction 3 weeks ago
We have made a transaction 3 weeks ago, wirex required documents for the operation, we provided all, after 2 weeks transfer was declined, so right now we still waiting answer for our case.. But haven’t get any success.. Support system is not working normally, we can’t make a refund of the crypto, can’t make bank transfers.. anything we cant do
2 March 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://help.wirexapp.com/request/create
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Full account deletion
I requested to have my account deleted couple of years ago but my login credentials are still working.
2 March 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://help.wirexapp.com/request/create
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Very pleased happy and impressed with…
Very pleased happy and impressed with the service
First time I used them ?
27 February 2026
Reply from Wirex
Hi there, Roderick!
We are happy to hear that you are enjoying our app!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Do not trust this company with either…
Do not trust this company with either your digital currencies or your data. Their ticketed support system goes unresponded to and their chat system simply does not work.
28 February 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://help.wirexapp.com/request/create
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
John
I can't access my new account, I try my best to submit all the proofs addresses i have with me but is not coming to open account with you
20 February 2026
Reply from Wirex
Hi there,
Sorry to hear about the trouble you're having. We'll send you an email to provide further assistance.
In the future, if you experience any issues or have concerns, please create a support ticket before leaving a review. This will allow our team to address your concerns directly and assist you more efficiently.
Best regards,
Your Wirex Team
I have put in excess I still haven’t had my funds sent back to me of £10,000 into my…
I have put in excess of £10,000 into my Wirex account and because I tried to move the purchased BTC into my own non custodial wallet and it was stopped for a temporary review which has so far taken 7 days.
It was the only transaction I made so it’s hardly difficult to review. I get nothing out of customer support except our team are working on the review. That is a blatant lie as it doesn’t take 7 days to review a simple transaction and my money is now stuck due to the incompetence or ignorance of the so called regular review.
22 February 2026
Reply from Wirex
Hello,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish.
The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://help.wirexapp.com/article/terms-and-conditions-united-kingdom-1598
As soon as there's an update, we will promptly inform you via email.
Best regards,
Your Wirex Team
Very Poor Service
I have been using WIREX for months. They onboarded me quickly and I have had good experience with them. They regularly ask information about my transactions for compliance I always provided them the invoices and information and they approved that. Then 1 random day they simply close my account with no reason even when they approved my business model and transactions each time. If they didn't like my business model they would have declined me during onboarding and even when they reviewed my transactions each time it satisfied them.
23 February 2026
Unprompted review
Reply from Wirex
Hello,
We’re sorry to hear that your account got permanently closed.
Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions.
We understand that an account closure can be unexpected, and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.
For more information about account suspension, please refer to Paragraph 18. Account Suspension and Termination by Wirex: https://help.wirexapp.com/article/terms-and-conditions-united-kingdom-1598
Best regards,
Your Wirex Team
account is blocked third week
account is blocked third week, they send update telling "You account is fully functional.", but actually is still blocked.
edit: and if you notice they send updates only via trustpilot, but cant reply to a ticket
17 February 2026
Unprompted review
Reply from Wirex
Hello,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://help.wirexapp.com/article/terms-and-conditions-eea-1553
As soon as there's an update, we will promptly inform you via email.
Best regards,
Your Wirex Team
Reply from Wirex
Hi there!
We are happy to hear that you are enjoying our app!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Wirex is Great
Guys, I don’t know why the negative reviews .
The support compared to another’s crypto wallets I by far the best costumers services ever. Services super secure . Low fees like no one can even compare to them . I’m really enjoying using Wirex UK i gonna bring all my crypto to Wirex UK to be my main wallet.
The only reason I don’t give 5 starts is only 2 , no information on the delay delivery of the phisical card and the app should be more user friendly .
But the most important they have . Im very happy to be with Wirex
12 February 2026
Unprompted review
Reply from Wirex
Hi there,
Thanks for sharing your suggestion with us!
We aim to provide the best possible service, and your input is invaluable in helping us make improvements. We'll certainly take your suggestion into account and see how we can make it happen.
If you have any other suggestions or ideas, we'd love to hear them! Your satisfaction is our priority, and we want to keep exceeding your expectations. Feel free to reach out to us via this form:
https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
FUNDS BLOCKED! SCAMMERS?
My funds are blocked since last Monday, one week has gone by, and I cannot use my money. Everything is blocked and they do not even give an answer. DO NOT PUT YOUR MONEY IN THIS BANK! They are SCAMMERS!
Edited: 18th of February 2026
No answer yet from the bank, I am still waiting for my money. My business and personal account are blocked and I cannot use my money.
This platform is a COMPLETE SCAM! Please dont use it!!
9 February 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We found your ticket #6299115 and one of our support agents is already assisting you with this matter.
Best regards,
Your Wirex Team
Its good but its much better if wirex…
Its good but its much better if wirex got direct debit.
6 February 2026
Reply from Wirex
Hi there,
Thanks for sharing your suggestion with us!
We aim to provide the best possible service, and your input is invaluable in helping us make improvements.
If you have any other suggestions or ideas, we'd love to hear them! Your satisfaction is our priority, and we want to keep exceeding your expectations. Feel free to reach out to us via this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Stay away from this service provider
Stay away from this service provider! When you want to login their system doesn’t send verification code your email. Support doesn’t react at all and the services is more than weird. Stay away!
11 February 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://help.wirexapp.com/request/create
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Shit service and locked funds
Absolutely ridiculous experience.
I accidentally converted about $50 into WXT. Fine, that’s my mistake. What is not acceptable is that Wirex then effectively locks your money unless you hold around $300 worth of WXT. If your balance is below that threshold, you cannot exchange it back, you cannot withdraw it, and you cannot move it anywhere. It just sits there, unusable.
Support’s only answer was that I need to deposit more funds to reach the minimum limit. So the solution to accessing my own money is to give them even more money? That’s not customer service. That’s terrible system design.
There is no flexibility, no manual exception, no attempt to help. Just a rigid policy and a copy-paste response.
A serious financial platform should not create situations where smaller balances become effectively trapped. Extremely frustrating and very disappointing.
Be very careful before converting into WXT. If you are under their internal limit, your funds are basically stuck.
12 February 2026
Unprompted review
Reply from Wirex
Hi there,
We are sorry for any inconvenience you may have experienced because of our current WXT limits.
The minimum transaction amount for WXT is $300 in WXT, which is stated in this article: https://help.wirexapp.com/article/wxt-explained-1338
The main reason we have set a withdrawal limit of $300 for the WXT account is to ensure the Cryptoback program remains sustainable and can continue benefiting all our users in the long term. We know it might not be ideal for everyone, but we're listening to everyone's feedback and passing it along to our team.
In case your WXT balance is below the threshold and you want to withdraw it, adding funds to your account is a simple solution. For detailed instructions on how to add funds, please check out the dedicated section in our Help Centre:https://help.wirexapp.com/category/trading-and-funding-0359
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team via this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
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