This company is nothing but a blatant cash grab. They keep your funds or crypto sitting there for nine months and then hit you with almost 7% in fees. A cash transfer to a UK bank account costs... See more
Company replied
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See what reviewers are saying
The account opening process was pretty straight forward for the industry. We experimented with a BTC backed loan. Beware of liquidation levels and the lack of options available to reduce the LTV. A... See more
Company replied
I’ve had an extremely stressful experience with my previous investment platform. They never processed withdrawals, constantly pressured me to deposit more, and promised high profits that I could n... See more
Guys, I don’t know why the negative reviews . The support compared to another’s crypto wallets I by far the best costumers services ever. Services super secure . Low fees like no one can even com... See more
Company replied
Company details
- #14 of 17 best companies in Cryptocurrency Service
- #113 of 116 best companies in Financial Institution
Written by the company
A Banking Alternative built for Web3. Buy, Trade and Grow your money. Trusted by 6 million since 2014 with over 20bn+ volume in crypto transactions. Get personalized help from our Customer Success team at: https://wirexapp.com/help/request/create
Contact info
London, United Kingdom
- https://wirexapp.com/help/request/create
- wirexapp.com
You should know
2.6
Poor
18K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its probably the WORST financial app…
Its probably the WORST financial app ever created.
You will experience multible times that things dosnt work or cannot be approved at the moment.
I have been in the business for a decade with many many app and this is the worst.
1. Its NOT easy to navigate
2. Difficult to get help fast
3. Many features just take TOO long to set up
I now remember WHY I dischose this poor company LONG ago :-)
Advise: Hire educated and experienced experts to make your app easy and fast. Your idear is nice but you have NO clue about customer service and setups.
13 January 2026
Unprompted review
Reply from Wirex
Hello Michael,
Thank you for taking the time to leave your feedback.
We are truly sorry to hear that your experience with Wirex was unsatisfactory and that you encountered difficulties while using our service. This is certainly not the experience we aim to provide. Please be assured that we are continuously working on improving our platform and the services we offer.
If you decide to use Wirex again in the future and have any questions or concerns, please feel free to contact our support team via: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Bought Wirex shares
Bought Wirex shares back in 2020 for the perks on the app and card. Few weeks later app blocked, account closed on me. All they said was we have closed your acc. When asked why was told they don't have to tell me why so they not going to, then they stopped replying. Now stuck with £1000 in shares I still can't even sell 5 years on. Avoid like the plague. Wont even answer emails or support requests 5 yrs down the line TOTAL SCAMMERS!!!!!!
11 September 2025
Unprompted review
Reply from Wirex
Hello,
We’re sorry to hear that your account got permanently closed.
Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions.
We understand that an account closure can be unexpected and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication, just like we did in your case. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.
For more information about account suspension, please refer to Paragraph 18. Account Suspension and Termination by Wirex: https://help.wirexapp.com/article/terms-and-conditions-eea-1553 (for EEA)
https://help.wirexapp.com/article/terms-and-conditions-united-kingdom-1598 (for UK)
https://help.wirexapp.com/article/row-terms-and-conditions-global-1620 (APAC ROW - P.16)
https://help.wirexapp.com/article/terms-and-conditions-australia-1637 (Australia).
Best regards,
Your Wirex Team
Reply from Wirex
Hello!
We appreciate your positive feedback! Thank you for taking the time to share it with us.
If you have any suggestions or ideas to make things even better, we'd love to hear them. We're here to ensure your journey with us remains exceptional. Feel free to reach out to us via this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
"Total depletion of assets through abusive 'Service Fees' - Registration PSV108"
I am extremely disappointed with Wirex. My cryptocurrency balances in BTC, ETH, XLM, and LTC have been completely depleted to zero through a series of "Service Fees" that I consider abusive and non-transparent.
In July 2025, Wirex seized the remaining total of my BTC, ETH, and XLM balances in a single transaction. For example, my BTC fee jumped from 0.00007 BTC to 0.00868 BTC just to leave my balance at zero. My LTC was also fully liquidated.
10 January 2026
Unprompted review
Reply from Wirex
Hello,
We are very sorry to hear that you were charged a storage fee. We understand the impact of unexpected charges on your finances, so we want to provide clarity on our policies and address any additional questions or concerns you may have.
An inactivity fee is a standard practice that financial institutions impose on their clients when there is no activity on their accounts, and we implemented this fee to ensure the efficient use of our storage resources. This policy is transparently disclosed in our Terms and Conditions, which all customers agree to during the onboarding process. Additionally, every storage fee charge is shown in the activity history of your account.
The storage fee consists of two components. For the initial 9 months of inactivity, the system charges £/$/€ 5.00 per month for fiat balances. For crypto balances, it's 20% of the account balance monthly, or a minimum of £5.00.
If an account remains inactive for 18 months, additional fees apply. For crypto balances, it's 0.003 BTC or equivalent per day, and for fiat, the system charges £/$/€ 5.00 per month per balance at the prevailing exchange rate.
An important aspect to note is that if you transact with Wirex after being subject to the storage fee, we will stop charging the fee from the first business day after you resume transactions. We believe this offers a convenient and straightforward solution to ensure you can enjoy our services without incurring any additional fees.
If you have any further questions or require clarification regarding our storage fee policy, we would be more than happy to assist you.
Best regards,
Your Wirex Team
Unfair storage fees deducted ~USD$2,500 (WXT 9670 & BTC 0.020684) without proper notification!
Wirex unfairly deducted ~USD$2,500 （WXT 9670 & BTC 0.020684) from my account as "storage fees"! Started in February 2025, charged monthly for 9 months until everything was completely drained by November 2025. ZERO proactive contact during the entire period: They claim a 30-day email notice was sent (per T&C), but I never received it – searched inbox/spam thoroughly, nothing. Notifications enabled in app? No push. Phone number provided? No SMS or call. This resulted in the funds being wiped out without my awareness!
After formal complaint, support's final response: "Database shows email sent + read T&C" – refund refused. As a regulated platform, they failed to make reasonable efforts to notify (ignoring app push and SMS despite having them). Many users report the same: accounts slowly drained without awareness.
AVOID Wirex for long-term holdings! Withdraw everything now or risk losing it all. Demand full refund of deducted crypto (~US$2,500 equivalent!) Worst experience – stay away!
Case Ref: WCC137655
Awaiting fair resolution and full refund.
Update (15 Jan 2026):
Thank you for your response(Replied by Wirex by email on 15 Jan 2026). However, this does not address my main concern: I never received any 30-day email notification before the deductions started in February 2025, despite thorough searches of inbox/spam. I had push notifications enabled in the app and my phone number on file, yet no push, SMS, or call was made. This failed to make reasonable efforts to ensure I was aware of the impending significant loss (~US$2,500 in WXT 9670 & BTC 0.020684), especially as a regulated platform under consumer protection principles.
Please provide:
Full evidence of the alleged 30-day email (timestamp, sender, recipient, subject, content, delivery proof).
Confirmation why app push/SMS were not used despite availability.
I request a full refund of the deducted amount. If unresolved, I will escalate to your regulator and continue public reviews.
Update (16 Jan 2026): Wirex claims emails sent in 2022 & 2025 but provides no evidence. 2022 notice irrelevant; still no receipt. Demand proof or full refund.
Update (21 Jan 2026): Wirex admits 2022 ETH storage fees (total ~0.010981 deducted from Feb-Jun 2022) + 2025 losses (~US$2,500 WXT 9670 & BTC 0.020684). Claims emails sent but provides only internal records—no actual email proof/content/delivery. I never received any. This shows long-term pattern of failure. Demand full refund for all deducted amounts!
Update (22 Jan 2026): Wirex attached internal transaction statements only (no actual emails or statements ever sent to me). I never received any e-statement, push, SMS, or call for either 2022 ETH (~0.010981) or 2025 losses (~US$2,500 WXT 9670 & BTC 0.020684). This proves long-term notification failure. Wirex continues to evade the core issue—that they made no reasonable effort to contact me despite having my enabled app notifications and phone number on file, completely ignoring their responsibility as a regulated platform to ensure effective notification. Demand full refund for all deducted amounts!
10 January 2026
Unprompted review
Reply from Wirex
Hello,
We are very sorry to hear that you were charged a storage fee. We understand the impact of unexpected charges on your finances, so we want to provide clarity on our policies and address any additional questions or concerns you may have.
An inactivity fee is a standard practice that financial institutions impose on their clients when there is no activity on their accounts, and we implemented this fee to ensure the efficient use of our storage resources. This policy is transparently disclosed in our Terms and Conditions, which all customers agree to during the onboarding process. Additionally, every storage fee charge is shown in the activity history of your account.
The storage fee consists of two components. For the initial 9 months of inactivity, the system charges £/$/€ 5.00 per month for fiat balances. For crypto balances, it's 20% of the account balance monthly, or a minimum of £5.00.
If an account remains inactive for 18 months, additional fees apply. For crypto balances, it's 0.003 BTC or equivalent per day, and for fiat, the system charges £/$/€ 5.00 per month per balance at the prevailing exchange rate.
An important aspect to note is that if you transact with Wirex after being subject to the storage fee, we will stop charging the fee from the first business day after you resume transactions. We believe this offers a convenient and straightforward solution to ensure you can enjoy our services without incurring any additional fees.
If you have any further questions or require clarification regarding our storage fee policy, we would be more than happy to assist you.
Meanwhile, we have escalated the ticket 6291788 to the relevant department, and they will contact you shortly.
Best regards,
Your Wirex Team
Bitcoin fumbles
I bought Bitcoin twice on Wirex and also deposited BTC. All transactions have been fully confirmed on the blockchain for over three weeks. The funds were swept to Wirex-controlled wallets, but my BTC balance has still not been credited.
I have an open support ticket and multiple follow-ups. The only response I receive is that “the relevant team is looking into it,” with no resolution or timeline after more than 3 weeks. This is not a blockchain issue.
Holding confirmed Bitcoin for this long without credit or clear communication is unacceptable. I am requesting immediate escalation and manual credit of my BTC. Ticket #[6283504]
13 December 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for bringing this matter to our attention.
We're here and eager to assist you! Please let us know your ticket number (copy and paste it into the review by editing it) and will assist further. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support".
Best regards,
Your Wirex Team
This is clowning and madness
This is clowning and madness. For a transaction of 35 USDС, they charge a 29% commission, which is 10 USDС. Avoid these scammers. It's good that I didn't make the payment as planned for 10,000 usdc, they would have stolen all my money and forced me to correspond with their support for two years. I submitted a request to delete my account, and as it turned out, this also took a long time.
Ticket #6291934 Please delete my account and all data immediately.
7 January 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for bringing this matter to our attention.We found your ticket #6291934 and one of our support agents will get back to you in the shortest possible time. Please accept our apologies for the situation that occurred.
Hoping for your kind patience and understanding.
Best regards,
Your Wirex Team
Excellent newly upgraded app
After some initial teething problems, I am now enjoying using the newly upgraded app. I had a problem initially because I transferred my funds in USDT which is not supported, so really this was my fault for not checking. However, now I exchange for USDC before transferring and this completes very quickly. The customer services were very helpful and recovered the funds to my account within about 2 weeks. The only thing I think they need to improve is quicker responses to issues....it would be useful if they enabled an instant chat service because it can be worrying when things don't go smoothly with regard to finances.
6 January 2026
Unprompted review
Reply from Wirex
Hello!
We appreciate your feedback! Thank you for taking the time to share it with us.
If you have any suggestions or ideas to make things even better, we'd love to hear them. We're here to ensure your journey with us remains exceptional. Feel free to reach out to us via this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
I'm waiting alerady for 5 HRS for a…
I'm waiting alerady for 5 HRS for a crypto withdraw. Contact the support, gives nothing...
I'm so dissapointed from that WIREX service.
What I've got for over the 1 year using is Hier Fees...
I'm done with that service. Hope can get my assets off w/o a problem
5 January 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for bringing this matter to our attention.
We're here and eager to assist you! Please let us know your ticket number (copy and paste it into the review by editing it) and will assist further. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support".
Best regards,
Your Wirex Team
I think it's great but it took a bit of…
I think it's great but it took a bit of time to work out but I love it
29 September 2025
Reply from Wirex
Hi there!
Thanks a lot for your review!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Wirex is a great exchange company for…
Wirex is a great exchange company for vacations or shopping abroad. I do not recommend using this company as a traditional bank or cryptocurrency wallet. It is recommended to spend what you load. Do not load more than 100 USD so that you do not lose your finances during the transaction due to blocking or verification. Otherwise, it is good for spending, I like their multi-card that supports many currencies. Unfortunately, their bureaucracy is excessive.
3 January 2026
Unprompted review
Reply from Wirex
Hi there,
Thanks for sharing your suggestion with us!
We aim to provide the best possible service, and your input is invaluable in helping us make improvements. If you have any other suggestions or ideas, we'd love to hear them! Your satisfaction is our priority, and we want to keep exceeding your expectations. Feel free to reach out to us via this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
This is a scam outfit, stay clear
This is a scam outfit. Month after month deducted account fees from a crypto wallet until it was totally empty, BTC 0.4 was stolen. Stay as far away as you can.
2 January 2025
Unprompted review
Reply from Wirex
Hello,
We are very sorry to hear that you were charged a storage fee. We understand the impact of unexpected charges on your finances, so we want to provide clarity on our policies and address any additional questions or concerns you may have.
An inactivity fee is a standard practice that financial institutions impose on their clients when there is no activity on their accounts, and we implemented this fee to ensure the efficient use of our storage resources. This policy is transparently disclosed in our Terms and Conditions, which all customers agree to during the onboarding process. Additionally, every storage fee charge is shown in the activity history of your account.
The storage fee consists of two components. For the initial 9 months of inactivity, the system charges £/$/€ 5.00 per month for fiat balances. For crypto balances, it's 20% of the account balance monthly, or a minimum of £5.00.
If an account remains inactive for 18 months, additional fees apply. For crypto balances, it's 0.003 BTC or equivalent per day, and for fiat, the system charges £/$/€ 5.00 per month per balance at the prevailing exchange rate.
An important aspect to note is that if you transact with Wirex after being subject to the storage fee, we will stop charging the fee from the first business day after you resume transactions. We believe this offers a convenient and straightforward solution to ensure you can enjoy our services without incurring any additional fees.
If you have any further questions or require clarification regarding our storage fee policy, we would be more than happy to assist you.
Best regards,
Your Wirex Team
#6265604 I’ve sent my bank details over…
#6265604 I’ve sent my bank details over 3 week ago. Sent me my money I’m sick and tired of leaving reviews and emailing you guys everyday. I don’t enjoy speaking to you guys your customer service is so poor. It’s always I’ll let you know. It’s been over 2 months since my money was suppose to be refunded. Send my money to the account I sent you. Don’t give me a robotic response either. It’s not a new year and i haven’t received my money since October this is poor. Send me my funds today please.
1 October 2025
Unprompted review
Reply from Wirex
Hi there,
We understand your concerns and would like to assure you that your case has not been overlooked.
At the same time, refund cases like this can be time-consuming and require multiple checks, and some of them may take longer to resolve. The responsible specialists are carrying out all the necessary steps to review and complete each case as quickly as possible.
Thank you very much for your patience and understanding.
Best regards,
Your Wirex Team
Use Pay Mine
Very poor and disappointing, Total failure and not worth it .
2 January 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for bringing this matter to our attention.
We're here and eager to assist you! Please let us know your ticket number (copy and paste it into the review by editing it) and will assist further. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support".
Best regards,
Your Wirex Team
Help with borrowing and withdrawals
I was requiring about borrowing for collateral so I msg support and within sec I got a reply my problem was sorted fast and efficiently and I also got some extra supported information regarding withdrawal and with which service I needed to apply for soo could earn fast and withdrawl easy so I’m very satisfied customer thank you Wirex
1 January 2026
Unprompted review
Reply from Wirex
Hello!
We're overjoyed to hear that you love our app and Customer Support Team! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
I’ve had a positive experience using…
I’ve had a positive experience using Wirex so far. The app is user-friendly, transactions are smooth, and the overall platform feels reliable and secure. I especially appreciate the ability to manage both crypto and traditional currencies in one place.
Customer support has been responsive when needed, and updates to the app continue to improve the experience. Overall, Wirex has been a convenient and trustworthy service for my day-to-day financial needs.
20 December 2025
Reply from Wirex
Hello,
Thank you so much for leaving us such a wonderful review! Your words really made our day and motivate us to keep delivering the best app experience for you and our other customers.
If you ever have any more feedback or suggestions, please feel free to reach out to us via this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Wouldn’t use
Would definitely not recommend I have been waiting 20 days to have limited access removed,they don’t communicate,there’s much better options than Wirex.customer support is non existent,do not use you will regret it.
26 December 2025
Reply from Wirex
Hello Tina,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked, and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish.
The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://help.wirexapp.com/article/terms-and-conditions-united-kingdom-1598
As soon as there's an update, we will promptly inform you via email.
Best regards,
Your Wirex Team
What a joke like Dave Chapelle
I am going to leave continuous updates on how bad this company is until I get my money back. Garbage.
23 December 2025
Unprompted review
Reply from Wirex
Hello,
We understand that waiting for an issue to be resolved can be frustrating, and we are truly sorry for any inconvenience this situation may have caused.
Some complex cases, such as chargebacks, can be quite time-consuming and require thorough review and coordination with the relevant departments.
As soon as the assigned agent receives an update on your case from the responsible team, you will be notified via ticket #6228578.
Thank you very much for your patience and understanding.
In the meantime, if you have any other questions or if there's anything else we can assist you with, please feel free to let us know. We're here and willing to help in any way we can.
Best regards,
Your Wirex Team
They deserve negative stars
It’s a shame you can’t give fewer stars, because they deserve it. Everything—absolutely everything—needs to be verified. You top up the account with €10, 24-hour verification; you withdraw €10, verification again. Any action makes you waste time. Even deleting the account requires verification. I’ve been writing countless messages for a month because I want the account deleted and for them to forget about me, but no—every time they say it’s “in process.” More than thirty days have passed since the first request and the account is still active, and the spam and notifications keep coming. Now you’ll tell me to email support—you already have more than 15 emails. Check them and delete my account!
15 December 2025
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
Please let us know your ticket number (copy and paste it into the review by editing it) and will assist further. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support".
Best regards,
Your Wirex Team
It magnificent and great app to use…
It magnificent and great app to use fall all assets but try make it a recognised bank will be cool 😎
19 November 2025
Reply from Wirex
Hello!
We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
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