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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many people appreciate the efficient customer service and prompt response times, noting that the work is often completed quickly and to a high standard. Reviewers also frequently mention the reasonable pricing. However, some customers also noted discrepancies in quoted prices, with the final cost being higher than initially stated, which caused dissatisfaction for a few.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the reliable, trustworthy, and helpful... See more

Price

Clients share positive opinions on price, consistently finding them fair, honest, and reasonable. Many... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was easy. Their gas safe engineer arrived on time and carried out an annual service on our boiler. He was polite and professional, leaving no mess. The bill was exactly as quoted with no surp... See more

Rated 5 out of 5 stars

Arranged for the engineer to come out and look at a fault we had with the cold water kitchen tap and toilet. The engineer came within the time slot given and rang to let me know he was on his way.... See more

Rated 5 out of 5 stars

Very professional, friendly,clean and tidy plumbing team. Sam,Mike,Conor and JP were exceptional transforming our large bathroom into a wetroom and "bathroom.Nothing was too much trouble and they we... See more

Rated 5 out of 5 stars

Wirral Gas engineer gave a call prior to attending. He worked efficiently servicing an old boiler and left the area clean and tidy upon completion of the work. He was professional and friendly throug... See more


Company details

  1. #3 of 78 best companies in Central Heating Service
  2. #3 of 101 best companies in Plumber

Written by the company

Your local heating & plumbing specialists based in Wirral. Wirral Gas has over 30 years' experience in heating service, installation and repair. We provide you with the friendly and efficient customer service you deserve. This includes our pledge of personal accountability and the confidence that the price tag will be competitive and supported by the best local tradesmen. We cover a wide range of domestic installations and repair and all our engineers are Gas Safe registered. We understand your time is valuable so we offer appointment times to suit you. We are based in Wallasey and cover all areas of the Wirral.


Contact info

5.0

Excellent

TrustScore 5 out of 5

800 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you for fitting the gas fire

Thank you for fitting the gas fire . A great service from start to fitting . Emails keeping me informed about the process and appointments via emails . Engineer was excellent and able to explain about the different types of gas fires and about all the safety measures they were taking in fitting a gas fire

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic response to a short notice…

Fantastic response to a short notice job request. Great installation by two skilled and courteous engineers. Sadly not always the case these days. Have used Wirral Gas several times over last 12 months and found them to be a great Company for all my plumbing and heating needs. Highly recommend.

30 January 2025
Rated 5 out of 5 stars

Reliable and honest

Reliable! We called lots of plumbers and the majority didn't turn up. Of the ones that did no one was able to rectify our radiators without pulling up all our floorboards. Wirral Gas came out when they said they would, quoted a competitive price (and stuck to it!), and fixed our radiators without ripping anything up. They cleaned and tidied before they left. Could not recommend them more highly!!

23 January 2025
Rated 5 out of 5 stars

They always do a fantastic job!

They always do a fantastic job and have been my preferred gas and plumbing suppliers for many years. Keep up the great work! 👍🏾 Friendly, communicate well, fair pricing, on time and great for advice on simple or complex jobs

19 December 2024
Rated 5 out of 5 stars

Excellent work

The staff are excellent. From the initial enquiry, through to the quote and then booking the job, it was seamless. I was informed of the time and date of booking, and was contacted by the plumber attending when he was on his way. The work as usual done with great detail and the work explained to me. All work cleaned up and very tidy. I will continue to use Wirral Gas for their first class service.

19 December 2024

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