Wisdom Panel Reviews 1,664

From start to finish was kept in touch all the time with my dogs results would definitely recommend wisdom panel

It was really useful to get our pup dna tested. It allows us to plan to mitigate any health issues he may get and we are learnt of one back condition that may be an issue in the future. It’s also nice to see his relatives and get an idea of what he will look like when he grows up. As a cross doodle we were wandering if he would get curlier hair but have discovered he has 2 wavy genes so likely to stay similar to now

Simple to use and the results came through very quickly.

If I could give Zero stars I would. Posted our sample 38 days ago and on every occasion we’ve emailed to enquire about the result it’s the same reply”we’re looking into it” Very Very disappointed

Super easy to use, free postage and the results came back sooner than expected!

Highly recommend.
Our first DNA kit didn’t collect enough salvia so Wisdom Panel sent us a replacement free of charge. The kits are easy to use and the staff are informative and professional.
Our cats DNA results came through the same day we had our cat put to sleep. Thank you Wisdom Panel for giving us so much information about our cat, we are beyond grateful. We definitely wasn’t expecting the breeds that came back!

Good information on dna of my pet
Easy to understand and very clear

Five weeks waiting,
Had to call them,
They had lost the dna sample,
Totally unprofessional shambles.

I’ve been asked to review but I sent my test off last month and waited 3 weeks and never got any results. I contacted you to find out what’s going on to be told our DNA test got lost in shipping but is expected to arrive within the next day? I waited and called but you told me the same thing. You’ve sent me a replacement which I’ve sent off and have asked me to review but I’ve still not got my results yet.

Not had any feedback or results after more than 4 weeks. Waiting for a response to my email. Now had email apology and offer of replacement kit so happier.

Ordered the Wisdom Panel Essential. Purchased through Amazon so delivery good. Sent the sample back on 17th Feb and waited. Nothing arrived by 23/3/2026. I sent a email to customer service, no reply so I contacted Amazon as I purchased it from them. They were most helpful and said give it another 5days and if no joy they would refund me.
Finally got a reply from Wisdom, not over helpful just asking for information that was in my first email to them.
I then decided to call them. I spoke to Kevin who was in Canada who finally found out it was lost in transit from the UK to Canada /USA.
He offered a replacement but after the problems I asked for a refund. This is now being processed.
Will wait and see.
The only good thing about my experience was taking to Kevin in customer service who was brilliant

I am extremely disappointed with the service I’ve received from Wisdom Panel. I paid for the premium kit (over £100), expecting a smooth and reliable process, but it has been anything but.

To begin with, my kit arrived without the return postage link, which I had to chase and resolve myself. I then sent my sample, which was confirmed as received at the UK facility on 23rd February. Four weeks later, after hearing nothing, I had to follow up for an update—only to be told that samples are then forwarded to America.

Today, I’ve been informed that my sample cannot be located at all. While I have been offered a replacement kit, this now means potentially waiting another four weeks for results, which is completely unacceptable given the time and money already invested.

I also enquired about compensation for the inconvenience and delay, but this has been ignored entirely.

Overall, this has been a frustrating and disappointing experience, especially for a premium service. I would not recommend based on my experience.

Easy to order and I was happy with the comprehensive results.

Very helpful and polite assistance

It was easy to use, send back to wisdom. Results are full of information about my dog. This is the 2nd time I have used them

Absolutely terrible we are still waiting over 5 weeks I think my dogs dna has been lost

Amazing service, great use of technology, thankyou

You advertise 2-3 weeks for the results. This is not true, after enquiring after 3 weeks I will as told it takes three weeks once the test has been received by the lab…… the lab is in USA and you only batch send test every Monday, and apparently the lab still hasn’t got my test after 4 weeks of it being sent !!

Great Customer Service. Really useful to know what our rescue DNA is so we could help adjust his food and understand his needs better. Was a complete surprise.

We have a rescue baby, and were just curious to see what she was, the process was so easy, test arrived within 3 days a x it only took two weeks to get the full results. Customer service was great, when I got confused about how to send it back my email was answered the next morning, and a follow up email to make sure I was able to do what I needed to do.