Wise  Reviews 287,910

Easy to use, great rate of exchange, fast (always less than 10 seconds)

So easy, so prompt, so flexible!!

Never had a problem always precise with there experience fantastic

Updated after Wise’s reply: unfortunately, their response does not reflect my actual experience.

My experience with Wise has been very negative.

I was told that my account would be closed, but I was not given a clear explanation why. The same email address is linked to both my personal and business account, and the communication I received was unclear and lacked transparency throughout.

What made the situation even worse is that when I opened the appeal link a few weeks ago, I was shown a message saying that I could not appeal this case. So in practice, despite what is now being suggested in their reply, I was not actually able to submit any appeal.

This is one of the main reasons why I found the whole process so confusing and frustrating. On the one hand, my account was being closed without a clear explanation. On the other hand, when I tried to challenge the decision, the system told me that an appeal was not possible for this case.

Even more absurdly, as of 19/04/2026, the website still showed me this message: “We’ll close your account on 25 November 2025. Remember to withdraw your money before your account is closed.”
This is clearly confusing, because it refers to a date that had already passed, which only increased the uncertainty.

I have kept screenshots of both the incorrect closure date and the message stating that I could not appeal, because I consider it very serious for a financial service to display such contradictory and confusing information on something as sensitive as the closure of an account.

When it comes to accounts, money, and access to funds, clarity should be the bare minimum. Instead, I experienced vague communication, contradictory information, and no concrete explanation. Their reply to my review did not resolve these concerns; if anything, it reinforced my impression that the handling of my case was inconsistent and unclear.

After reading other reviews, I saw that I am not the only one who has had similar issues, including concerns about funds being blocked. This experience has seriously damaged my trust in the service.

I would not recommend Wise to anyone looking for transparency, reliability, and clear customer communication when dealing with their money.

So easy and straightforward to use. Rates are always excellent.

Fast, efficient and low cost. App gets better all the time

Easy to send money. Recipient gets money quickly.

Lovely service,made so fast.I wasn't accepted that day and when received someone was very happy.

Really easy to use. Multi currency accounts. Both android application and website are clear and simple. Fast and economical. Efficient and effective. Timely. Clear and fast communication.

I wish they would provide interest on larger deposits.

Easy to use and walked me through stages perfectly

Amazing bank

Good and Fast

Reliable, simple great rates
Been with these guys for years, which says it all.

Especially as a banker i must say, it was easier, cheaper and much faster to transfer money from Australia to Germany than with every other commercial bank i did before, thank you!

Everything is clear. Fees are clear. Deadlines are respected. Communication is transparent.

Please add facilitation for printing and changing information I to pdf format