Wise  Reviews 287,921

Reply from Wise

3 days ago

Hi Kateryna,

Thank you so much for sharing your experience! We’re thrilled to hear that our team has been responsive and helpful in resolving your issues quickly.

Providing great support is a top priority for us, and it’s wonderful to know we’re hitting the mark for you.

Wise

Reply from Wise

3 days ago

Hi there,

We understand that an account closure feels frustrating, especially when you feel it was barely used. We don't take the decision to part ways with a customer lightly, but as a regulated entity, we’re required to follow strict security guidelines, which sometimes means making difficult decisions to close accounts.

While we realize it’s disappointing not to receive a specific reason, these protocols are in place to ensure we comply with global financial laws. If you have other clarifications, you can also DM us in any of our social media platforms (i.e. Facebook, Instagram or X) or you can call or email us here: https://wi.se/help.

Wise

Reply from Wise

3 days ago

Hey, Colin!

While we won't be able to comment in detail on another user's account nor their case, then we can clarify that if the money was debited via Apple Pay transactions, it's possible the Wise card details were compromised, rather than the account itself (As we don't use Apple Pay for login, only AppleID, which wouldn't be applicable for Android users). Generally card compromises tend to happen due to purchases made in online stores that don't have the necessary data security, or even by encountering card skimmers with physical terminals and ATMs. Although it shouldn't affect the login info, unless it was entered alongside card details with a 3rd party service (Some online phishing schemes involve impersonating login pages, for example).

In cases where only the card was compromised, blocking and replacing the card should help. We recommend that she check any communication from our end on how best to proceed with the situation, if the situation is more complicated.

As for closing the account manually, this can be done using these steps: https://wi.se/closemywiseaccount. Just keep in mind you'd need to withdraw any remaining money and ensure there aren't any pending info requests first.

If that's the case and you're still unable to close it, please reach out to our support team: https://wi.se/help and we'll be able to assist directly.

Wise

Reply from Wise

3 days ago

Hi there,

We love being your go-to travel essential! Speed, reliability, and fair fees are what we live for. Thanks for being a part of the Wise community for the last three years — we can't wait to see where you take us next.

Wise

Reply from Wise

3 days ago

Hey Chris,

We understand that this can be frustrating. For general info, this can happen if they haven't enabled "discoverability" in their privacy settings (e.g. for their registered phone number or email). If it's their account details that you're adding manually, that usually helps find the recipient and initiate the transfer.

In order for us to help in getting this sorted out, it would also be best to have the recipient get in touch with us so we can double-check if the details match or to see if it's properly set-up from their end.

They can DM us from our social media channels (Facebook, Instagram or X) or they can email or call us here: https://wi.se/help. Feel free to let us know in these channels too if you have other questions.

Wise