This is genuinely the worst casino i've even played on. Please for your own sake never play here. First of all they take fees for depositing???? That's not even close to the worst part, after depositi... See more
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See what reviewers are saying
The casino seems to be the perfect match for anyone willing to gamble. However there is an big edge for everyone, there is nothing on the deposit page and no info to be found unless you dig deep i... See more
Company replied
I don't understand why wisho casino have so many bad reviews. I have been playing on wisho for a couple of years and have never had any problems with withdrawals or anything else. KYC procce... See more
Company replied
Very good casino. Offers plenty of deposit bonuses when making the account and if you are an active player you cant get minimum 2 deposit bonuses per week. Only negative thing is the payouts that n... See more
Company details
Written by the company
Hitz Gaming OÜ is leading the way in the iGaming industry. Our core values stands for product excellence, operational greatness, and integrity of our business.
Contact info
Pärnu mnt 31, Tallinn, Harjumaa, Eesti, 10119, Tallinn, Estonia
- Support@wisho.com
- wisho.com
3.4
Average
49 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good casino
Great casino good selection of game and nice design platform
19 March 2025
Unprompted review
Really good casino
Really good casino, been playing here for couple years. Always fast support and fast payouts.
28 February 2025
Unprompted review
Enjoying my time at Wisho.
Easy and fast deposits and withdrawals, KYC is fast. Never had any issues with them. Feel safe playing at Wisho Casino and their customers service is great.
Great variety of games. Good offers, bonuses and reasonable wagering.
20 February 2025
Unprompted review
DONT DEPOSIT ON HERE!!
Im 100% honest i liked this casino in the beginning when they did what they were supposed to do. Its INSANE that its legal to do what they are doing. Its ok to deposit but when you want to withdraw they want you to sent bank statements and passport and all of that bullshit, why dont you want statements and passport BEFORE you deposit money on there. You have 0 to say about this cause this just says it all, you want to let people deposit their money but dont take it out, this should be illegal. DONT BET ON HERE I PROMISE you will regret it!!!!!!
2 February 2025
Unprompted review
Reply from Wisho Casino
Dear Nico,
Thank you for sharing your experience with us. We deeply appreciate your feedback, and we must address the concerns you've raised.
Wisho is a responsible and licensed operator that strictly adheres to its licensing requirements. As outlined in our Terms and Conditions, completing the KYC (Know Your Customer) verification is a mandatory step before requesting any withdrawal. We understand the significance of this process and are dedicated to making it as seamless and smooth as possible. Please rest assured that once the required documents are approved, withdrawals will be promptly processed by our Financial department.
Please don't hesitate to contact our dedicated support team if you need any assistance during the verification process. Our team is always here to help!
We sincerely apologize for any inconvenience caused by our verification process and truly appreciate your understanding and cooperation.
Warm regards,
The Wisho Customer Support Team
I don't understand why wisho casino…
I don't understand why wisho casino have so many bad reviews. I have been playing on wisho for a couple of years and have never had any problems with withdrawals or anything else.
KYC procces went fast all doscuments was accepted in couple of minutes.
when you need help from the support, the support always responds within a few minutes! Around the clock!
Wisho gives very generous bonuses with only 1x wagering requirements. You won't find better at any other casinos out there.
Wisho deserve better!!
26 October 2024
Unprompted review
Reply from Wisho Casino
Hello Tony,
Thank you so much for your generous review!
We truly appreciate your feedback and are thrilled to hear that we've been able to meet your expectations and provide you with a fantastic casino experience. Knowing we’re hitting the mark with our players means the world to us.
Should any questions arise, please don't hesitate to reach out via live chat on our website or by emailing us at support@wisho.com. We're always happy to help!
Warm regards,
The Wisho Customer Support Team
Replying to complaints takes long
I made a complaint to Wisho over two months ago on june and the only answer I have got to this day is, that they are still investigating and can not say how long does it still take. I cant believe that there is not anykind of timeframe to give a customer, how long handling complaints can take. Especially when the case isnt that complex. So I dont know how long do I still havety wait, a month or six, a year? Anycase, hope no one else wont face any problems with Wisho, because the complaints handling can take a very long time.
4 September 2024
Unprompted review
Reply from Wisho Casino
Hello PP,
Thank you for taking the time to share your feedback with us. We truly value your input, as it helps us improve our services and better meet your expectations.
Our customer support team has already reached out to you, and we hope that your concerns are being addressed to your satisfaction.
We sincerely apologize for the delay you experienced. In certain situations, it is essential for us to conduct a thorough investigation to ensure we provide accurate and effective solutions. This process may sometimes take longer than anticipated, but please know that we are committed to resolving your inquiries as swiftly as possible.
Thank you for your understanding and patience. Should you have any further questions or need additional assistance, please don't hesitate to reach out to us via email support@wisho.com or by live chat on our website. We're here to help.
Kind regards,
Wisho Customer Support Team
Makes withdrawals take days
Makes withdrawals take days, and overall a bad experience you will have here
1 July 2024
Unprompted review
Reply from Wisho Casino
Hello Daniel B,
Thank you for your feedback.
Usually payments are instant, however after being sent out from our side, it may take 1-3 banking days to be received to your bank account.
We are sincerely sorry if you have experienced delays.
We cannot impact banking procedures or their timeframes. However we are always happy to check up on the transactions.
If any questions arise, please contact us via live chat or email, support@wisho.com. We will gladly help you!
Kind regards,
Wisho Customer Support Team
Scammers
Do not use this casino. It's a scam. I tried to make a withdrawal and was told that my bank doesn't accept withdrawals from wisho casino. I spoke to my bank and they told me this wasn't true. They will make excuses to not pay you. Absolute disgrace they should be investigated for fraud
19 July 2024
Unprompted review
Reply from Wisho Casino
Hello Paul Richard,
Thank you for your feedback.
We are sorry for the inconveniences that you have experienced recently on the website.
We never intend to delay the distribution of deserved winnings.
If you have been notified to change your payment method for withdrawal, it is for your convenience in order for us to ensure that no issues arise during the payment processing.
In case of further questions or need of assistance, please contact our customer support via live chat on the website or by email, support@wisho.com. We will gladly help you!
Kind regards,
The Wisho Customer Support Team
They are scammers
They are scammers. They stole 2.600€ from me and close my account. Never seen anything like it. They should be investigated for fraud. Stay away from Wisho casino everyone.
6 February 2024
Unprompted review
Reply from Wisho Casino
Dear Martin,
We appreciate your feedback.
We regret to inform you that your player account has been closed due to repeated violations of our casino terms and conditions. As a responsible provider of gambling services, our priority is to maintain a safe and fair gaming environment for all players.
Unfortunately, as a result of the repeated breaches, any winnings accumulated in our casino have been confiscated.
Should you have any additional inquiries or require further assistance, please do not hesitate to contact us via live chat or email at support@wisho.com.
Best regards,
Wisho Customer Support Team
Shamefull way to be treated as new customer
So i am on the site two weeks there was never ever a problem with these guys taken money from my bank .
Now that i have won iv been trying for over a week to withdraw money into same account i have doing everything they've asked for and still not able or allowed to take out this is such bad bussiness.i have since opened a paddy power account and have had no issues what so ever ,what a joke ,what a nightmare and the problem continues i will be back tomorrow and update any progress heres still hoping
Yes after a stressfull experience of trying to get money off your site for aweek of questions and answers ..i had to show passport, proof of address, i had to show 3 months of bank statements, a payslip that has my tax number on it who do i work for...do not put money on this site... i put a lot of money on it and yestetday got back a s.all bit of it ....
14 November 2023
Unprompted review
Reply from Wisho Casino
Dear John,
Thank you for providing your feedback.
We understand your frustration but unfortunately, we have to apply our rules fairly to all our customers.
Upon reviewing our system, we observed that your source of funds verification was in progress. In instances where this verification becomes mandatory, players are required to complete it before requesting a withdrawal of their winnings.
Our compliance team reached out to you with specific questions and step-by-step instructions to facilitate the completion of this process. They are eager to assist you and appreciate your patience and cooperation during this time.
We are pleased to inform you that your source of funds verification was successfully completed on 2023-11-14 at 06:02:07 UTC, as you cooperated with our compliance team. Additionally, your withdrawal has been processed on our end, and the funds should already be available in your account. Congratulations on your winnings!
If you have any further questions, feel free to contact us we will be more than happy to assist you.
Best regards,
The customer support department of Wisho
Stay away from this casino!
Stay away from this casino!
They are part of winnerz casino for example.
If you self excluded your self because of gambling problems, you can still open an account and deposit even you should not be able to.
So here is the deal.
Winnerz casino blocked my account because of gambling issues/problems, and there for i shouldnt be able to open an account and deposit on your casino.
I even have proof it says ”due gambling problems” written by Winnerz casino support.
You decided to refund me my deposit now, because i stated and showed these documents. But AFTER i contacted chat, and not you contacting me.
17 August 2023
Unprompted review
Reply from Wisho Casino
Dear customer,
Thank you for your feedback.
Please contact us by writing to support@wisho.com and provide your details so that we can give you a more detailed answer.
But right away we would like to draw your attention to the following things:
1) If you have blocked your player account by yourself, through the account settings, the block cannot be set "permanently". There are only options to limit your account for a certain period (break) or to pause your account indefinitely.
2) If you contact us through the live chat of any of our Estonian-licensed casinos and ask to block your player account because you have self-control or gambling problems - your account will be instantly blocked on all brands, it happens automatically.
So if you have blocked your player account through support, you will not be able to play on other brands. You will also not be able to register a new account on any of our casino brands. This system is stable and automatic. The same system will not allow you to register an account in our casinos if you are on the EMTA block list.
Please note, if you have restricted your player account through settings in your account - then there are no restrictions, to play on other brands, because this type of blocking does not involve gambling or self-control issues.
If you have any further questions, please feel free to contact us again.
Sincerely,
The customer support department of Wisho
This is 100% scam if don't believe then…
This is 100% scam I ask from them Cashback then they blocked my account you can find all my Chats history on YouTube
4 July 2023
Unprompted review
Reply from Wisho Casino
Dear customer,
Thank you for your feedback.
We have reviewed the given situation and identified that our customer support agent made a mistake.
Since we are a responsible and loyal casino that cares about its customers, our specialist contacted you personally and added € 150 compensation to your player account for the inconvenience, despite the fact that your player account did not qualify for the "Daily Cashback" promotion, because your player account is in surplus.
More information about this promotion and its rules you can find by going to "Promotions - Daily Cashback".
We apologize for the inconvenience caused.
If you have any further questions, please feel free to contact us again.
Sincerely,
The customer support department of Wisho
Worst casino
The money won with the welcome offer was deleted because the stakes were high, such conditions have not yet been encountered elsewhere
26 May 2023
Unprompted review
Reply from Wisho Casino
Dear Silver,
Thank you for your feedback.
We understand your frustration but unfortunately, we have to apply our rules fairly to every player.
Sadly, you have breached our Terms and Conditions by making a bet that exceeded the max bet allowed with an active bonus.
Information about the maximum allowed bet value is indicated in the rules of each promotion. For all promotions, you can review the rules for a specific promotion by going to "My Account - Bonuses - Read/Learn More".
Also, we would like to draw your attention to our Terms and Conditions:
4.2. The maximum bet with an active first and second deposit bonus is €5. Max bet allowed with other bonuses can differ.
4.3. It is forbidden to purchase bonus games / double up / "gamble" in slots if you have an active bonus at Winnerz because the max bet allowed for an active bonus will be exceeded. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse. This type of game-play is only allowed with a special agreement.
4.4. If you exceed the max. bet limitation while wagering bonus money, the system will automatically cut your bonus balance to your last deposit amount, and it will be returned to your balance at the moment when the wagering process should be complete.
To avoid similar situations in the future, please be more careful and contact us immediately if you have any questions or misunderstandings by writing to support@wisho.com.
If you have any further questions, please feel free to contact us again.
Sincerely,
The customer support department of Wisho
They want you to give all your bankstatements to withdraw money but not when deposit.-
Im Swedish so my income is public, and very easy to access. Instead they tell me "not ask" to give me my bankstatements of last 3 months with everything included.
How is that in any way helping to regulate fraud? Other then them stealing private information selling it or keeping it for their own purpose "aka ads, selling personal information and whatnot".
Breaching the rules of GDPR, its a European based company in Estonia. And complying with SOW is answered by my yearly income statements from the govourment not my bankstatements what i spend my money on. This is not ok.
Also support has now closed for me after trying to help on this issue with no interests in solving the matter at all. All i get is an email saying "talk to them".
9 April 2023
Unprompted review
Reply from Wisho Casino
Hello dear customer,
Thank you for your feedback.
We understand your frustration but unfortunately, we have to apply our rules fairly to every player.
Sooner or later, in accordance with our Terms and Conditions, all of our customers go through the process of verifying their source of funds.
If you need help with the source of funds verification, please send us an e-mail at security@wisho.com and we will be happy to help you.
As soon as your documents will be verified and confirmed, you will be able to request a withdrawal to your winnings.
If you have any further questions, feel free to contact us.
Sincerely,
The security department of Wisho
I heard rumors that Hitz gaming that…
I heard rumors that Hitz gaming that runs this casino and a couple of others are about to loose their license for ELK and NetEnt games. It didnt say why but as far as im concern i will not play on here..something is off with this operator
19 January 2023
Unprompted review
Reply from Wisho Casino
Hello dear customer,
Thank you for your feedback.
We want to inform you that our casino works steadily and continues to provide quality services.
The problems you describe cannot happen in principle, because we are cautious about the quality of the service we provide.
There is no reason to worry because such rumors have no basis in fact.
In our game selection, you will find a wide selection of different casino games from different game providers.
If you have any further questions, please feel free to contact us again.
Sincerely,
The security department of Wisho
Scaming
Scaming, they dont pay out your money. The whole concern Hitz gaming OU. They are owning winnerz, trickz and wisho casino. Avoid them at all costs. Trust me its the same as giving away money.
The owners are known in balticum for scaming.
9 December 2022
Unprompted review
Reply from Wisho Casino
Hello dear customer,
Thank you for your feedback.
In order for us to help you, could you please specify your question by sending it to our customer support email address support@wisho.com?
We are looking forward to your reply,
The support department of Wisho
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