Wit Training Reviews 

Please don’t fall for this scamming company! Wish I did some research before buying off them! Customer services is shocking paid £200 for pairs of trainers, emailed the company to explain not received no item or an email confirmation replied with” been delivered here your parcel id” spoke to dpd they have not received no parcels for our address! Now they are ignoring our emails!

Do not order from here! Ordered a pair of Nike trainers. When they arrived, opened the box, they had clearly been tried on by someone else thrown back in the box, returned and then sent out to me. When I've returned them due to the condition, I've then been charged the delivery fee and a restocking fee of £4.99. Absolute joke! Customer service is shocking, they don't care!

Awful customer service. £4.99 re stocking fee and 25 working days before a refund is authorised! Don’t know any other company with such conditions. Avoid at all costs. Wish I’d read the reviews first- obviously a common theme.

Horrendous customer support. Bought a pair of Tyr trainers to be delivered to the Rep of Ireland from the UK. Paid customs and VAT up front on their website. A few days later received a notice from DPD for 70 EUR in custom and VAT payments! I immediately contacted support@wit-fitness and the fobbing off started. They were working with DPD to get this resolved etc... Two weeks later and several non-commital emails from WIT, DPD finally returned the package to sender. When I chased WIT about a response there was absolute radio silence. Still waiting to hear anything back. Really really bad experience.

Seems to be a trend from the other reviews here.

Still waiting, I am waiting for my refund. Please don’t ask me to contact the support team, they either ignore me or just say the warehouse hasn’t received the return (even though it has). This is disgusting!! If your warehouse has lost the return, at least have the decency to hold your hands up and give me my refund!! DONT REPLY WITH CONTACT THE SUPPORT TEAM

While initial delivery was quite prompt, there is a "re-stocking fee" which dents the pocket for any returns (as well as initial shipping fee).

Because of this, I will be sadly avoiding this company for any sporting goods in the future.

The shoes I ordered both failed in the same place within a couple of weeks of receiving them. Contacted WIT support who said send pictures, which I did. Multiple replies stating they couldnt see the pictures (JPEG’s… who can’t view JPEG’s?)
After this delay was over I got an RMA and returned.
Chased up a couple weeks later and was told the warehouse can’t find them… so I sent proof of postage over a week ago now… chased multiple times and still getting no response
WIT fitness clearly have no interest in providing refunds for faulty goods .. horrible customer service bordering on dishonest.. avoid them and buy elsewhere.

Placed an order, paid for 48 hour delivery. A week on still no dispatch notification. Contacted customer service and was told to “wait a few more days”. So I did, then contacted customer service when it still wasn’t dispatched, no response at all. Really poor service, still no response or dispatch of my item

Finally got my parcel after two weeks of waiting and three emails sent

Outstanding customer service. Michael from customer service processed my refund extremely quick. Very happy will shop here again!!! 100% recommend

Don't order if you are outside of the UK. Carrier label error three weeks ago and since then nothing. At first some calming replies and now nothing. No delivery, no solution and not even any replies after I waited patiently another week. But of course already paid for. Thank you for nothing.
UNBELIEVABLY BAD SERVICE!!!

Update: The problem was resolved. Customer Service answered and sent out a new package that arrived fast.

Disgusted with the customer service, I paid £4.99 delivery then they deducted £9 from my refund! Another £4.99 AND a restocking fee!!! £15 for absolutely nothing - how can you justify a restocking fee?! Robbing customers with no pre-warning.

Quality of clothes is good, SEO nice, website easy to use but sales practices are dodgy at best. The company keeps on trying to collect personal information and inviting more people, baiting trading it in for promo codes which... are removed from basket just before payment so none work. Exclusions and ludicrous T&Cs make is impossible to actually use anything or feel like a respected customer. It's just gym clothes with more hype - not worth the full price, especially in CoLC. I really regret buying my partner's birthday present there... Back to Reebok next time.

AVOID!!!!!!

This company is ridiculous. They received my return in mid March and only today after 2 months have they given me a refund after emailing them MULTIPLE times. They then had the audacity to charge me a 10 pound restocking fee. 10 pounds to take 2 months for my refund which I probably would have never received if I hadn’t chased them. Absolutely ridiculous, I will not be ordering from them again. It also does not state anywhere on the website about a restocking fee unless you are getting a cash refund. Well I received a card refund - if I knew this I would have never ordered in the first place. What a joke of a company.

Really couldn’t fault this company. Customer service has been second to none! Thank you Milly and Michael for everything reference my orders.
Will sure to be shopping again with you!

I am a little shocked at this. I ordered a few items and wanted to return one. WIT Fitness charge £4.99 return postage AND a £4.99 re-stocking fee! So you lose a tenner! What kind of online retailer charges twice to return an item!

This is the last time I use the company! I feel cheated!

Awful customer service. Posted a parcel back for a refund on 26 March and I have not heard from WIT at all. I have not received confirmation it has been received nor a refund. I have emailed 3 times now and received no response. I have commented on their Instagram posts asking for a contact number and they delete my comments. Would avoid ordering from them if you can.

Whilst their product is great and delivery is quick I would probably not purchase anything from them again now.

I returned an item about 6 weeks ago now, I got a confirmation email that they received the item but still no refund and they are not getting back to my emails. I am probably going to have to do a chargeback via the bank which is not ideal.

Have tried to contact on email and social media regarding not receiving a confirmed return (wrong sizing)

Poor customer service & communication.

Still waiting on my refund

Constantly chasing refunds!!!
Every time I’ve sent stuff back I’ve had to chase for items to be refunded.
I’m still waiting for my refund since 29th March. After contacting them via all social media platforms and email I still haven’t had a response!! .
It’s such a shame as i love the clothing and delivery is so quick but because of this refund problem I will only order from them if I’m desperate! Come on WIT you could do so much better! 🙏🏼