Emerald Reviews 49

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the detailed, insightful information provided, which helps them understand and improve their health. Many highlight the user-friendly platform and the seamless process from sign-up to receiving results. The ability to integrate wearable data and discuss results with knowledgeable and professional GPs is frequently mentioned as a significant benefit, offering personalized guidance and a sense of control over their health. People are particularly impressed with the excellent customer service, describing the staff as friendly, approachable, and helpful. The quick turnaround for test results and the thoughtful, unhurried GP consultations are also highly valued, making the overall experience feel personal and supportive.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently describing it as smooth, seamless, and... See more

Service

People report positive experiences with service. Customers consistently praise the smooth, well-organized,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Fitness

Users describe positive interactions with fitness. Many reviewers appreciate the personalized guidance and... See more

Customer service

Customers express great satisfaction with the customer service, highlighting the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

My father has been using emerald over the last few months which has been truly wonderful! The team are really friendly and approachable and the care received has been stress free. Great communication... See more

Rated 5 out of 5 stars

I've been using this service since soon after they launched. It was great to see how much detailed information they could extract from the blood samples, which surprised me as a regular blood donor. I... See more

Rated 5 out of 5 stars

I started using Emerald several months ago and have already done 3 tests with them. The insights they provide are second to none in terms of accuracy and thoroughness. Being able to chat with GPs dire... See more

Rated 5 out of 5 stars

I have tried a lot of the private market testing and there are a lot of good providers. Emerald is a cut above the rest. The report you get is completely bespoke with actionable advise and unlimited... See more


Company details

Written by the company

Emerald empowers members to take control of their long-term health by integrating blood-based biomarker tests, lifestyle and wearable tech data into an action plan designed to reduce diseases and boost longevity. Our membership includes continuous private GP access for prevention, 2x comprehensive health screenings in a lab near you, all of your data in the same place, and practical action points to help you stay ahead of disease. Emerald is currently in Beta.


Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

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Rated 5 out of 5 stars

Loved it

Loved it!
Love how you get the results, the follow up from doctors is great, the platform is amazing! Overall it made it feel like I was really taking control of my health and what I can do to improve it. I had a marker very out of range and the team quickly help me understand what I could do about it and now I am all healthy and good :)

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Preventative Health in the UK...at last!

I was desperately looking for a preventative health service like Emerald in the UK for a long time, and am so happy I found them. Smooth process, good comms, friendly staff, great tech/dashboard. My advice is to get on the waitlist ASAP :)

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Test & Experience

I couldn't recommend this more to everyone!

I had just hit 40 so I thought a health test would just be a good idea. The whole experience was brilliant, signing up was super easy and there was a test centre just down the road from my office. I was in and out within 45 minutes and got my test results 72 hours later.

The results were super interesting to look at and so in-depth. I went over them and got recommendations from one of their GP's, who was so professional and knowledgeable.

Such a great service. I'll be coming back each year. Highly recommended.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Someone like Emerald has been needed in…

Someone like Emerald has been needed in the market for a long time.

Despite early days, they have provided a great efficient service and are actively looking at ways to grow their offering. A real difference for me has been the ability to link into a GP to review the results. The discussion was very useful and not rushed like in the NHS.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and competence

Amazing product! Intuitive interface, and most importantly outstanding service and medical competence. Preventative health is a sensitive area and I was initially sceptical about using an "app" for it, but seeing how individualized, personal and medically sound Emerald service is, I changed my mind! Huge respect to the Emerald team for taking their mission seriously and creating a health service with responsibility and depth it requires. Thank you!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

A cut above the rest.

I have tried a lot of the private market testing and there are a lot of good providers. Emerald is a cut above the rest. The report you get is completely bespoke with actionable advise and unlimited contact points by chat. I’ve never seen a product that offers this level of insight and guidance in the UK market. Would 100% recommend.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Very glad to have a spot. It's all been a very smooth and helpful process. Good to have the chat link, and video call, as well as comprehensive blood profiling.

Thanks very much to the team for signing me up !

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Value and Truly Insightful

I was greatly impressed by the service offered by Emerald. The booking process was simple and user-friendly, and the entire experience felt well thought out from start to finish. The health analysis was comprehensive and clearly tailored to my specific needs, rather than a generic overview. It offered genuine insight and practical recommendations. What stood out most was the excellent follow-up: being able to speak with a live GP to discuss the results gave the whole process real clinical weight and reassurance. For the level of service provided, it was exceptional value for money. Highly recommended.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Bringing my health awareness to a new level

My experience with Emerald was easy, friendly and very professional. The visit to the lab was super quick. I also appreciated getting the comprehensive results in a way that was understandable for someone not in the medical field. The experience led to me pay more attention to some areas (nutrition) with a higher degree of motivation and the perspective of checking progress a few months later. It also highlighted how most of my current habits translate into very positive indicators. And that’s also useful and encouraging!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Great platform and service

Great platform to consolidate health data from different sources and to stay on top of it. The blood testing process was really smooth, and good value compared to some standalone options. The GP feedback and call felt a lot more thoughtful and personal compared to what I’m used it to - it’s not just generic advice to exercise more and eat better.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Process was smooth

Process was smooth, onboarding was seamless, product was highly detailed many thanks! On the medical side I received a detailed and personalised report which took into account all my previous history and my exercise regimen which was a great touch. I'll be recommending Emerald to friends

21 March 2025
Unprompted review
Rated 5 out of 5 stars

A happy customer!

Everything about the process was smooth and the results gave me a sense of control over my current overall health status. Recommend.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Incredible amount of information

I've been using this service since soon after they launched. It was great to see how much detailed information they could extract from the blood samples, which surprised me as a regular blood donor. It was also great to integrate wearable data in the analysis and to be able to chat with a GP to clarify any doubts and the step forwards

12 June 2025
Unprompted review

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