With Nothing Underneath Reviews 511

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, fit, and stylish designs that are both classic and timeless. Many appreciate the thoughtful craftsmanship and the comfortable feel of the garments, often receiving compliments when worn. The customer service is frequently highlighted as exceptional, with staff members described as delightful, helpful, and professional, providing quick and solution-oriented assistance. Reviewers also value the personalized approach and the genuine willingness of the team to help, making interactions pleasant and efficient. However, some customers experienced issues with product durability, reporting that items faded, shrunk, or developed holes after only a few washes, despite careful handling. A few reviewers also found the quality of certain fabrics to be less than expected, and some were dissatisfied with the customer service response to these concerns, describing it as dismissive or unhelpful.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, fit, and style of... See more

Staff

Consumers consistently report positive experiences with staff, describing them as helpful, friendly, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's responsiveness,... See more

Service

Customers consistently note positive experiences with service, with many describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have several beautiful items from WNU, mainly bought online although I have visited the Elizabeth Street store where staff were delightful and am looking forward to seeing the Marylebone shop. To... See more

Company replied

Rated 5 out of 5 stars

I visited the Belgravia store today and was greeted by Claire, who really listened to what I was looking for. I ended up purchasing the most gorgeous denim shirt! I’ll definitely be shopping here agai... See more

Company replied

Rated 5 out of 5 stars

I received the order in 1-2 days and the Classic Shirt is beautiful, the colour is perfect, a very deep khaki pine colour that really suits an olive skin tone, and the fabric is excellent quality; i... See more

Company replied

Rated 5 out of 5 stars

I find the quality of the fabric extremely good, my Dress Shirt both feels and looks sharp, fresh and stylish with each wear. I've also gotten great, quick and helpful service - Caitlin was fast, kind... See more

Company replied


Company details

  1. #83 of 257 best companies in Ladies' clothes shop

Written by the company

WNU is a sustainable womenswear brand and was created to make the perfect everyday shirt. Designed in London, inspired by men's tailoring adjusted for women; WNU offers an affordable wardrobe staple - a casual luxury with scrupulous detail using the highest quality materials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

511 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

amazing experience

amazing experience! Emily was wonderful and so helpful - I will be back !

10 October 2025
Unprompted review
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Reply from With Nothing Underneath

Hello,

Thank you for taking the time to share how enjoyable your time with Emily in the store was. We look forward to welcoming you back in the store soon.

With best wishes,
Caitlin

Rated 5 out of 5 stars

Such a beautiful

Such a beautiful, calm shopping experience. Emily was so helpful and knowledgable. I walked away with two beautiful shirts. Bonus that the shop is doggy friendly too. Sesame enjoyed her treat!

10 October 2025
Unprompted review
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Reply from With Nothing Underneath

Hello,

Thank you so much for sharing your lovely experience in our store. It is always our aim to be as helpful as possible, we are glad to hear that you noticed this. We hope Sesame enjoyed her shopping experience with WNU - we look forward to welcoming you both back in store with us in the future.

With best wishes,
Caitlin

Rated 1 out of 5 stars

I was given 2 shirts as a present by my…

I was given 2 shirts as a present by my niece. One of the shirts has faded near the collar and at the bottom. I emailed WNU, and the upshot is that they say it is wear and tear, and they cannot help me. The green stripe shirt has fared very well. The khaki has not and looks old. They say that my shirt was purchased over a year ago. I explained that I have worn it on only four occasions. My niece has purchased at least six shirts from WNU. I find their approach is rather hard-nosed, and there is little customer care.

7 October 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Nina,

Thank you for your email, and once again we can only apologise for the disappointment here.

Unfortunately as a smaller company, and as your order was placed over 16 months ago, we are unable to offer assistance for wear, tear or faults after the 12 month mark. Of course we always look to investigate faulty items, but after a time period of 16 months, and after speaking with our production team on this case, we can not see fading as a production issue.

Of course if you have any further questions, please do not hesitate to contact us.

Best wishes,
Tessa

Rated 5 out of 5 stars

Bruna & Rosa

Bruna & Rosa! Thank you so much for your assistance. Extremely pleased with my purchases.

7 October 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Kate,

Fantastic to hear your feedback, thank you so much for being in touch with us.

Kindest regards,
Tessa

Rated 5 out of 5 stars

Lovely staff, incredibly helpful!

Lovely staff!

4 October 2025
Unprompted review
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Reply from With Nothing Underneath

Hi there,

Thank you for your kind review. Brilliant to hear your feedback, and we hope to welcome you to the store again soon.

Best wishes,
Tessa

Rated 5 out of 5 stars

Fantastic materials and construction

Fantastic materials and construction. Amazing helpful staff.

30 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Lauren,

Thank you for your kind review, and we hope you come and visit our store again soon.

Best wishes,
Tessa

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience! Jane was lovely and very helpful

21 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Ella,

Thank you for your kind feedback, and we hope to see you again soon!

Best wishes,
Tessa

Rated 5 out of 5 stars

Bruna was fantastic

Bruna was fantastic - extremely helpful and great at suggestions shirts. I have walked away with double the amount of shirts I came in for!

20 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Ashlesha,

Great to hear your gleaming review, thank you so much for being in touch.

Best wishes,
Tessa

Rated 5 out of 5 stars

Definitely worth a visit

I bought some lovely pieces. The sales assistant gave me lots of help and was very patient as I tried on everything in the store.

20 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Emily,

Brilliant to hear about your experience with us. We are thrilled to hear that you've loved your recent WNU visit.

Best wishes,
Tessa

Rated 5 out of 5 stars

I absolutely love everything WNU do

I absolutely love everything WNU do, I’m lucky enough to live close by to their store in Belgravia. Jane and the team are always so friendly and helpful with styling, sizing and how to care for the clothes. I wear their shirts religiously and they are worth the investment. So glad they’ve branched out to other clothes, the quality and tailoring js impeccable!

20 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Emma,

So lovely to welcome you to our Belgravia store, and we look forward to seeing you again soon!

Best wishes,
Tessa

Rated 5 out of 5 stars

I visited the Elizabeth Street store…

I visited the Elizabeth Street store and had a lovely experience. Claire was a fantastic sales associate and helped me with a much needed wardrobe refresh.

17 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Cadence,

Brilliant to hear your gleaming review. Thank you so much for being in touch.

Kindest regards,
Tessa

Rated 5 out of 5 stars

Great Quality and even better customer service

I found the brand on instagram and immediately fell in love with their designs, so I had to check out the store on my trip to London. I was very impressed with the customer service! Big thank you to Jordan who helped with sizing advice (I am used to EU sizes and found that my German 36/38 translates to UK size 6 or 8 depending on the fit). Jordan also gave the best advice for the monogramming of my blouse.
Overall great quality, customer service and I will definitely order some more pieces to Germany now that I know the sizing. If you have the chance I would definitely recommend visiting the store as well!

12 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Anni,

Great to see you at our store, and thank you for your great fit feedback. Our team were delighted to assist you with this.

Best wishes,
Tessa

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, the ladies in the store were very knowledgeable and could not be more helpful. The quality of the shirts is amazing. Bought 3 more.

13 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Mar T,

Just brilliant to hear your gleaming feedback. Thank you so much for being in touch with us, and we hope to see you again at our store soon.

Best wishes,
Tessa

Rated 5 out of 5 stars

Highly recommend

I absolutely love WNU it’s one of my favourite brands. The quality of the shirts and designs are amazing. I needed help with placing an order and Maria was super lovely and helpful. I cannot recommend the brand and support enough.

5 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Helen,

Thank you for your lovely review. We are over the moon to hear WNU is one of your favourite brands. We cannot wait to see what else you add to your collection.

Best regards,
Maria

Rated 5 out of 5 stars

I made a mistake during checkout &…

I made a mistake during checkout & Maria couldn’t have been more helpful. Have bought once from this brand before & hoping my new order will be the same high quality!

2 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Sophie,

Thank you for your review. It was a pleasure helping you. We hope you love your new WNU shirts.

Best regards,
Maria

Rated 5 out of 5 stars

If only customer service were like this everywhere!

I already have two WNU shirts and I know from previous experience that the customer service is second to none: help with styles, with sizing and ensuring fast delivery.
This time I had ordered a shirt, but was obliged to cancel at the last minute and Maria did absolutely everything to make sure the situation was sorted for me.
WNU shirts are wonderful and the service is excellent - it feels like a team of friends who will, of course, do their very best for you. Absolutely great.

1 September 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Julie,

Thank you so much for your lovely review. It was a pleasure helping you out with this. We cannot wait to see what else you add to your WNU collection.

Best regards,
Maria

Rated 5 out of 5 stars

Eliana was amazing!

Eliana was amazing!

31 August 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Anna,

Thank you so much for visiting our store. We are so happy to hear you had a fantastic experience.

Best regards,
Maria

Rated 5 out of 5 stars

Wonderful client experience at the…

Wonderful client experience at the Notting Hill store! Illiana and Hannah, were so attentive and made me feel fantastic

30 August 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Harriet,

Thank you so much for visiting our Notting Hill store. We are so happy to hear you had such a fabulous experience. Our store team are the absolute best.

Best regards,
Maria

Rated 5 out of 5 stars

This is such a lovely shop!

This is such a lovely shop!

30 August 2025
Unprompted review
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Reply from With Nothing Underneath

Hi Avery,

Thank you so much for visiting our store. We are so happy to hear you had an amazing experience.

Best regards,
Maria

Rated 5 out of 5 stars

Emily is such a great Sales Assistent…

Emily is such a great Sales Assistent and a great great Store

29 August 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Victoria,

It is so nice to hear you had such a fab experience at our Belgravia store. We hope you love your WNU purchase.

Best regards,
Maria

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