When I took out the ISA it was at a great rate but obviously not now. I never intended to invest the full amount though. I quite like that they save a random amount for me each month. I have a few inv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive been using Plum since 2019. I have had very minimal problems and have saved thousands over the years. I never noticed the small savings being transferred but they soon mounted up-better method th... See more
Really easy to set up and is the discipline I need when trying to save as I have never been good at it
Other apps offer more products without the charging as much? Possibly thinking of moving across.
Company details
- #156 of 169 best companies in Non-bank financial service
Written by the company
Plum builds a complete picture of your finances to help you save money, stick to your budget, find the best deals on household bills and invest for your future... without you needing to think about it.
Contact info
2nd floor, 2-7 Clerkenwell Green , EC1R 0DE, London, United Kingdom
- hello@withplum.com
- withplum.com
4.0
Great
9K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Is a very good way of saving plum…
Is a very good way of saving plum encourages you to save
20 April 2025
Unprompted review
A great way of saving
20 April 2026
Unprompted review
Takes over the mundane jobs
20 April 2026
Unprompted review
Being using Plum for more than 2 years…
Being using Plum for more than 2 years now. Would recommend them to anyone looking to save and help others to manage their spending. I have started to dabble in investing which Plum makes easy. Have also upgraded my membership as of late too.
17 April 2026
Other apps offer more products without…
Other apps offer more products without the charging as much? Possibly thinking of moving across.
10 April 2026
Best platform to save and invest
Best platform to save and invest. I recommend it to everyone 😉
11 April 2026
Great way to save without thinking…
Great way to save without thinking about it !
20 April 2026
Unprompted review
Not what it was
Poor communication, issues with regular deposits not being taken or processed.
Was good but seems to have gone wonky in 2026
18 April 2026
Reply from Plum
Hi Kevin,
We regret that your experience did not meet your expectations or the standards we aim to achieve.
We would appreciate the chance to learn more about your experience, and we have contacted you directly. Please feel free to reach out to us so we can understand your experience, and assist you further.
Thank you, and we look forward to your response.
Plum hey
Plum hey, was recommended this financial site BUT have found it difficult to navigate and understand. I will give it a month then see.
18 April 2026
Reply from Plum
Hi Maldwyn,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us hasn't met your expectations yet.
We are always looking for ways to improve, and understanding where we fell short is important to us. We have reached out to you directly to learn more about your situation and to see how we can make things right.
We look forward to hearing from you and assisting you further.
Thank you.
Have been with plums for years now and…
Have been with plums for years now and this app helped me save a lot of money without noticing them. Through out the years I can see that there are something new add on to the app; different functions like automatically invest in stock/ index fund even integrated ai. A lot of cool features helping you save money and of course, it comes with more and more subscription programs. Tried them all but best suit and help me save money the most is free program
30 June 2025
Really good app
Really good app, the only thing missing is a cashback card to earn and save money at the same time.
12 April 2026
Really easy to use and practical app
Really easy to use and practical app. Interest rate is good and you get ample notice if it changes.
18 April 2026
Unprompted review
So easy to use
So easy to use, very straightforward and they keep you in informed of how much money they're going to take out each week and how it's worked out....I honestly wouldn't have saved anything if it wasn't for Plum! I've been using it for years and have saved so much. If I ever do need to take money out it's really easy to do!
18 April 2026
Unprompted review
Tested and Trusted
17 April 2026
Unprompted review
Not impressed atm
Not impressed atm, joined 3 days ago and still can’t open a isa, my id has been verified and saved but it still says it’s being verified!
17 April 2026
Unprompted review
Reply from Plum
Hi Stephen,
Thank you for sharing your feedback. We apologize that your experience with our verification process fell short of your expectations.
We agree that a swift verification process is crucial, and we are sorry for the delay you experienced. Please be assured that resolving this has been a priority for us, and we are pleased to confirm that your verification is now fully complete.
Our team has reached out to you directly with an update. If you need any further assistance, please feel free to reply to that message, and we'd be happy to help.
Thank you for your patience and cooperation.
Inability to transfer ISA
I am trying to transfer and ISA from my Plum account into a new provider. No one recognises Plum and the company are not providing me with any bank details. Online contact is effectfively uselss. Plumb do not deal with letters from the new bank. I am stuck.
17 April 2026
Unprompted review
Reply from Plum
Hi Tim,
We are sorry that transferring your ISA hasn't been the seamless experience we strive to provide.
To help clarify the process, as Plum isn't a bank, your account isn't tied to a standard sort code or account number. Instead, we use your personal details and National Insurance (NI) number to identify your account.
Additionally, to ensure speed and security, we only process transfers digitally (either via our app or your provider). We are unable to accept postal requests, so if your provider has sent one by post, they will need to resubmit it electronically.
We have reached out to you directly to provide further assistance and help get this resolved.
Thank you for your patience. We look forward to turning this experience around for you.
Issues with transferring Stocks and Shares ISA
I have had a stocks and shares ISA with Plum for a few years now, app has been easy to use to build up decent savings and investments. However, as soon as I've tried to access those investments for a house deposit in the near future, the service has been awful. I have been trying since January to complete a transfer to a cash ISA. First their AI assistant gave me completely the wrong instructions, including an email address no longer in use. I chased multiple times for updates and no one responded until finally someone admitted they'd made a mistake and gave me compensation (refused a material loss assessment though). After that experience I made the decision to transfer to another provider, they have made multiple errors throughout that process I can only assume they're being deliberately obstructive. Including by updating my address incorrectly and providing me with the wrong account number so the transfer request first got declined. And for the second request, there were delays in this getting picked up, multiple different members of the customer service team seem to have picked up my case, giving me conflicting and confusing advice and I was left waiting for 6 days on my simple request for an update as to whether it had even been initiated. My new provider has been keeping me well informed and the difference in communication is stark. My partner also had a difficult experience when transferring his stocks and shares ISA. Would not recommend plum, this is not how important investment decisions should be handled.
7 April 2026
Unprompted review
Reply from Plum
Hi Rosie,
We apologize for the difficulties you’ve experienced while transferring your Stocks and Shares ISA. We know how important this process is, and prompt and attentive support is required to ensure a seamless experience. We are sorry that, in this instance, we didn't meet your expectations, or the high standards we're aiming for.
Please be assured that your transfer is a top priority for us. Our team is actively working on your case with the highest urgency and monitoring it closely to ensure it is completed successfully, and to keep you fully updated on the next steps.
If you have any immediate questions or concerns, please feel free to reply directly within your active support ticket, and our team will be happy to help.
Thank you for your continued patience and cooperation.
Plum is not the company for me
I decided to.invest in a Plum cash ISA account. As a transfer of £20k between my accounts took longer than expected, I.opened the account with £100. As I then had misgivings about Plum and FSCS protection I decided not to proceed. I emailed Plum asking them to close my account. It took them 2 days to reply to my email and although they did eventually confirm the account closure I am still waiting, more than a week later to receive my money back. It took Plum about 2 minutes to open the account and take the £100 initially, obviously they use a very different process for refunding it. Not happy with Plum and wouldn't recommend them
7 April 2026
Unprompted review
Reply from Plum
Hi Janet,
We’re sorry to hear about your experience and the frustration this has caused. We also appreciate the opportunity to clarify a few important points.
From 1 December, the FSCS protection limit increased to £120,000 per person, per bank, building society, or credit union (or up to £240,000 for joint accounts), subject to eligibility.
Our internal controls are designed so that no more than 65% of your money is held with any single bank, which means:
Balances under £184,615 are fully covered by FSCS protection (unless you hold additional funds with the same partner banks outside of Plum).
For balances above this level, a portion may exceed the FSCS limit with a single bank.
All the necessary details regarding Plum's Cash ISA FSCS Protection can be found in the following article in our Help Center: https://help.withplum.com/en/articles/9414451-cash-isa-protection
Additionally, we apologize that you haven’t received prompt and attentive support at all times. This is always our aim, and what you experienced here must have been an isolated case.
In relation to the account closure process, we do need to follow a full and secure process before we can proceed, to ensure everything is handled correctly and in line with regulatory requirements.
We’ve also reached out to you directly in case you’d like to discuss this further and so we can help resolve things for you as quickly as possible.
Thank you for your understanding, and we look forward to hearing from you.
I started using Plum actively for the…
I started using Plum actively for the first time, and so far I like what I'm seeing.
8 April 2026
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