Plum Reviews 9,114

Saved me some money, good customer services, had to change my name after marriage and they helped me out quickly and efficiently.

I love using Plum, having for big things is easier with plum, I use this for holiday ir emergency fund, I think everyone should use plum, I got all my friends on it as well

This app has really helped me save so much money and in a smart way. After initial set up of a few rules, I barely check it, only to transfer extra money when and if I need it. Simple to use, good notifications, very helpful.

THE WORST CUSTOMER SERVICE!
Holds onto investments even after you’ve sold them and after the settlement time. Still waiting for investments to settle. Honestly, the worst banking/trading experience I have ever dealt with.

Quick response, which was extremely informative, which helped to resolve the issue

⭐ 1 Star – Avoid at all costs

Absolutely unacceptable service from Plum.

I urgently requested a Lifetime ISA statement for a live mortgage application and received no response for over 15 hours. Anyone who has been through the mortgage process knows how fast things move — when you’re asked for documents, you often need to provide them the same day. Not being able to access a simple statement quickly is completely unacceptable for a financial provider.

To make matters worse, the so-called live chat is ineffective, there is no phone number to call, and support simply ignores you when it actually matters. You are left with no way to get urgent help when you need it most.

Between myself and my partner, we have over £14,000 saved with Plum, yet when we need basic support and access to our own funds information, there is zero urgency or accountability.

This situation is now putting our property purchase at risk and could cost us a significant amount of money — all because Plum cannot provide a basic document in a reasonable timeframe.

Once this process is complete, I will be closing my account immediately. I have completely lost trust in this service.

I strongly advise that no one uses Plum, especially if you are relying on them for something as important as a house deposit. When it matters most, they let you down.

Be extremely wary of Plum’s "non-flexible" ISA. The only way to move your money while protecting your tax-free allowance is via a formal transfer. However, Plum penalises you heavily for doing so.
​By transferring out, I lost my entire bonus interest AND all unpaid interest for the month—costing me £100 in total. They make it nearly impossible to leave without taking a massive financial hit. They might offer decent rates, but they’ll find a way to claw that money back the moment you try to switch providers. Absolute thieves.

I love this app, I use it mostly for savings, it will take out money that is disposable and pop it into this account, it's not a lot but comes in really handy for birthdays and Christmas

I highly recommend. A good savings app.

Plum is very good, good communication and someone always there to help, good way for saving money. I would recommend plum.

Great service

Ts very flexible to use, it allows you to save very easily, and you can also invest. I still have more to find out but I have been pleased so far.

I love this app, if I'm honest there's no way I would have saved as much as I have over the past 3 years, it saves money through multiple ways, rounding up to the pound, naughty spending (mine is Google play) anytime I purchase a game pack on Google play i pay £2 into a pot that goes into my savings or investments, amongst multiple other fun saving strategies,
It's a god send if you suck at savings... Like myself.

It’s really helping me save

Been using it for years, helps with paying for holidays etc, love it.

One of the best apps I have used. Easy to use and you can a decent amount of money without really noticing it going!

Great banking app to help you save money automatically

Absolutely love Plum.I forget about it and suddenly I have a few hundred pounds waiting for me 🙂

Been with plum for a few years, super app, i have the plum card as well, great way to save and manage your money, always in control of your finances always say when and how much money they are taking from your account. Definately recommend.