Very helpful and straight forward in switching my car on insurance and made a mistake regarding date which was easily changed and they didnt charge me an admin fee as I’d requested. Great customer ser... See more
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Horrible company. It feels like driving with big brother constantly watching you. Occasionaly when overtaking a car you need to go slightly over the limit to quickly and safely overtake. Yet do this w... See more
I cancelled my insurance today using the online platform. It was very straightforward and took less then 10 mins. Clarissa was professional and efficient. Unfortunately the cost of owning a car is t... See more
First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful... See more
Company replied
Company details
Written by the company
We’re a purpose-driven insurance brand with one aim: to focus on leveling the playing field for women. That’s why we’re delivering insurance solutions that are adapted and tailored to the needs of women. We want to empower customers and humanise insurance which is clearly no small challenge. But we’re bringing a wealth of experience and passion to the table to help enable this. The world moves forward when we work together, as partners, allies, equals. That’s why we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. We’re passionate about challenging the status quo, championing equality and building products for a fairer world. We’re starting with insurance. Come and join us.
Contact info
Cheadle Place, SK8 2JX, Cheshire, United Kingdom
- 0333 996 9718
- info@withstella.co.uk
- withstella.co.uk
3.6
Average
499 reviews
Hasn’t replied to negative reviews
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Not happy at all after bought insurance…
Not happy at all after bought insurance in 2 weeks time sant email saiyng you need pay extra your new permium has changed whitch i m not aware of that scum insurance keep away
7 October 2024
Unprompted review
Reply from Stella Insurance UK
We do not have any policies under the name you have left the review in.
If you would like to kindly leave either the name the policy is set up in or our reference number we would be happy to look into your concerns.
I called Stella yesterday…
I called Stella yesterday to make a change to my insurance, was told no I can't by one person another just transferred me another asked me to hold & someone else came on who again transferred me to the final female that I spoke with, I explained, she listened then looked at my policy apologised for my run around then changed my policy without any hassle, I thanked her for her assistance, if I didn't have 4 other people on the call first then this lady would have and should have 5 star is she was lovely, patient, actively listened, took charge & did her job impeccably.
Thank you again lovely lady
5 October 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We are sorry for the delay in getting you where you needed to be to make the change, but we are pleased our agent assisted you and that you are happy with her service.
Reply from Stella Insurance UK
Thank you for the 5-star review.
We have passed on your comments to the agent that assisted you.
The filling of the form was made easy…
The filling of the form was made easy most of it was already done so not much to do
5 October 2024
Reply from Stella Insurance UK
Thank you for the review.
We are pleased you found the process easy.
Quick and easy!!
3 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and that you found the online take up process quick and easy to complete.
We are pleased to have you as a customer of ours for the coming year!
Quick and easy and a great price
3 October 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
Stay clear of this fraudlike company. Nobody gets back to you
I currently have a car insurance with them. Got another car and want to change the insurance to the new car. Called the robotic and unsympathetic like customer representatives to help me do this. After giving yhe. All the information, they said there was an error on their side that stella insurance will contact me. When i asked, they rudely told me that they don't know when the insurance company will contact me will contact me and I have to wait. I had to buy a temporary car insurance costing me loads in the time been. It's just horrible. Still waiting for them to contact me.will never take out an insurance with them again stay clear of them.
30 September 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We are very disappointed to read your comments and apologise. This is certainly not the customer service standard we set.
We are keen to get this resolved for you but we do need your name or reference number so we can locate your file.
Cheapest deal
24 September 2024
Reply from Stella Insurance UK
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Reply from Stella Insurance UK
Thank you for the 5 stars
Clarissa was very helpful and easily…
Clarissa was very helpful and easily understood. She resolved my query quickly and called me back promptly
30 September 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We will pass on your comments so that Clarissa knows what a great job she did
Reply from Stella Insurance UK
Thank you for the review.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Reply from Stella Insurance UK
Thank you for the review.
We are pleased to hear you found us to be efficient and that we were competitive for you.
Thank you for taking your policy with us.
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
All good so far
18 September 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and that you have found everything good so far.
Welcome on board for the coming year!
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
We value all our customer feedback, so thanks for sharing and welcome on board for the coming year!
Really wouldn’t recommend
Really wouldn’t recommend. Deposit required of £106 then monthly cost. You are also required to fit a device and if not fitted within 7 days they will threaten to cancel your insurance and you have to pay the fees. Would not recommend to anyone, please avoid this ‘insurer’.
17 September 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We have passed your details to an agent who will call to check you have received the device and assist you with the installation should you need help.
Reply from Stella Insurance UK
Thank you for the 5 stars
Reply from Stella Insurance UK
Thank you for the 5 star review.
Your company was very helpful and
Your company was very helpful and
i understood the policy brilliant
14 September 2024
Reply from Stella Insurance UK
Thank you for the 5-star review.
We have passed on your kind words to the agent you spoke with.
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