glasses.co.uk Reviews 

687
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very happy with them. Prices very competitive and extremely happy with the service. Ordered on the Saturday on Easter weekend, despatched Easter Monday from Spain, and arrived in the UK less than 24 h... See more

Rated 5 out of 5 stars

Was a little bit concerned about some of the bad reviews on here withsunglasses.co.uk I didn't realise they were coming from Spain but no problems at all, ordered Thursday afternoon were on my doorste... See more

Rated 1 out of 5 stars

Placed order on the evening of the 3rd October & still waiting for delivery. Poor service & no communication. Still waiting. This morning, finally some communication from this shambolic Company... See more

Company replied

Rated 5 out of 5 stars

Excellent experience buying from Withsunglasses! The shades were a great price (made me slightly wary) but the customer service and delivery were brilliant. Quickly received, with some sweets in there... See more

Company details

  1. Health & Medical

Information provided by various external sources

glasses.co.uk


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4.5

Excellent

TrustScore 4.5 out of 5

687 reviews

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4.5

All reviews

(687)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent – no reservations, I would recommend this company to anyone.
Your review

23 September 2017
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service , I personally can not have enough pairs of sunglasses and this company means i can as there amazingly competitive on price ! Will be getting all my glasses from here from now on

23 September 2017
Unprompted review
Rated 2 out of 5 stars

Slow delivery

Ordered sunglasses a week prior to my holiday and have just received them over a week and a half after I returned.

22 September 2017
Unprompted review
glasses.co.uk logo

Reply from glasses.co.uk

Dear Ms Keating,

We would like to respond to the above review in order to provide further clarity. The sunglasses you ordered were part of the up to 10 working day delivery and therefore ordering the glasses a week prior to when you were leaving for your holiday would not guarantee that you would have received them before you left

We note that your glasses were sent out for delivery one (working) day after the expected delivery time, but a further delay was caused as nobody was available to receive the package the next day.

We would like to apologise for sending out the package a day later than expected.

Rated 2 out of 5 stars

The delay in sending my order meant I …

The delay in sending my order meant I could not use the glasses for my holiday. I did not get a email regarding my order until I emailed to find out where my glasses were. I didn't not feel the tone of the email was particularly supportive. It was very much you didn't request 24 hour delivery so there! Why advertise glasses for sale when you have't got then in stock ready to send when the order comes in?

18 September 2017
Unprompted review
glasses.co.uk logo

Reply from glasses.co.uk

Dear Linda,

Our delivery and returns conditions are once of the first items seen on our homepage to encourage people to take a look before making a purchase. The glasses with a 24 hour delivery symbol indicates the delivery time for the particular item.

All of our customers receive an automatic confirmation email once the order have been made. In this email, you are advised of the 2 possible time frames and are also encouraged to read the delivery conditions. We received your contact a week after placing your order and we explained that because the item your ordered did not have a 24 hour symbol, we had to order your glasses from the manufacturer, making the delivery part of the 10 working day time frame. We are sorry to read that you felt that our response was supportive and would like to assure you that this was this was not our intention.

Rated 5 out of 5 stars

Great company

Great company. Despite being in Spain, and me being in England they delivered quickly and the product was packaged well. Very professional.

16 September 2017
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Very quick timings from despatch to delivery. I would certainly use them again and recommend to friends and family.

15 September 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Excellent service and excellent product. Very fast delivery. I will buy again. Thanks for your good service. I a happy customer

14 September 2017
Unprompted review
Rated 4 out of 5 stars

I've ordered sunglasses and i had …

I've ordered sunglasses and i had scratches on them but I have to say that overall it was a very pleasant experience. Customer service amazing! I've returned the product and had my money back very quick!!

11 September 2017
Unprompted review
Rated 5 out of 5 stars

Sunglasses

I ordered the sunglasses, they arrived when they said they would. They came in a box with a few sweets which was 'sweet'!

9 September 2017
Unprompted review

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