Wizard Works Reviews 345

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their durability and excellent design. Many people appreciate the swift delivery and efficient packaging, with orders often arriving faster than estimated. Reviewers also highlight the ease of ordering through the website and the company's helpful communication regarding product choices and order updates. However, some customers experienced initial issues with their orders being lost in transit, though the company promptly resolved these by sending replacements.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the high quality and... See more

Quality

People report positive experiences with quality, consistently praising the high craftsmanship and durability... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting quick dispatch and prompt... See more

Order

Customers consistently note positive experiences with order, finding the process easy and delivery smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order was lost in the mail at the time the tariffs were implemented. I let Wizard Works know it hadn’t arrived after several weeks and they sent me another set of bags, which arrived promptly. Luck... See more

Rated 5 out of 5 stars

I really appreciated that Wizard Works took the time to reach out about my order during major shift in their product range, allowing me to choose whether to receive the as yet unreleased version of th... See more

Rated 5 out of 5 stars

I'm so impressed with this clever mounting solution for a front bag light! It's well-made, looks sleek on the bike, and works exactly as needed. It’s this kind of smart, innovative thinking that makes... See more

Rated 5 out of 5 stars

I've bought a few bags from Wizard Works and the design and quality of everything is always amazing. The bags are obviously an investment, but it always feels worth it. I'm always interested to see wh... See more


Company details

  1. #5 of 14 best companies in Fabric product manufacturer

Written by the company

Wizard Works is a manufacturer of high end bicycle luggage, made in the heart of South London. We make technical and well performing products while maintaining an aesthetic thats lies somewhere between timeless classic and 80’s rave Our studio & Workshop is open by appointment only


Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. I purchased the Framebagracadabra and opted for the custom finish, they were fantastic and even switched the zip to the left hand side on request. Really happy with both product and service and would have no hesitation in recommending.

16 August 2022
Rated 5 out of 5 stars

Durable, awesome-looking, spacious barrel bag by an amazing brand

Went wild swimming a few weeks ago and brought my Lil Presto Barrel Bag with me. I sometimes overpack, but the barrel bag fit soooo many things in it (enormous tow float, swimsuit, towel, jacket, snacks and my phone) so it wasn't a problem. I have always loved this brand, their products, their brand identity and how genuine they are. You can see that they really care!

15 August 2022
Rated 5 out of 5 stars

Wizard Works are fantastic

WW went above and beyond when I reported that post service lost a part of my order. Their staff is super friendly and attentive, they’re focused on their customers and they produce fantastic products! For such a small company as WW they are exceptionally great!

1 August 2022
Rated 5 out of 5 stars

10/10 Wald Basket & Alakazam Bag

10/10 Wald Basket & Alakazam Bag
Love the Color and the Bag feels fantastic. Got it with the Wald Steel Basket that fits perfectly on my bicycle. No problems with the shipment. I will definitely shop at your Store again.

19 July 2022
Rated 5 out of 5 stars

I love these products!

These folks are fantastic! I ordered 2 Wizard Works bags, only seeing them online, and when I received them I was delighted with the quality! I originally found out about Wizard Works on IG. I was intrigued by being able to order a customized bag and I gave it a try. I placed my order, (from the US) checked in by email, received a prompt response, and received the goods as promised. Love this company!

18 July 2022
Rated 5 out of 5 stars

Magic

Loving the whole wizard experience from easy to navigate website to fitting the bags on my bike. Quality bits of kit that look like they are going to provide years and years of hassle free service.

14 July 2022
Rated 5 out of 5 stars

I love this bag!

I love my Shazam! I’ve already taken it on two camping trips. It comfortably holds my tent, sleeping bag, sleeping pad, clothing, and miscellaneous items in the side pockets. I also carry my tent poles with it. And I could have fit more in there! I am already scheming on getting a frame or basket bag to match :)

8 July 2022
Rated 5 out of 5 stars

Wizardy

How to simply write few words my Wizard Works experience.
Smooth and credible company to shop with!

7 July 2022

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