Wizz Air Reviews 2,562

Ref: CTFVTB

I was charged airport checking in fee €48 for my 2 years old son who's check in couldn't be done 24h before departure on the inbound flight because it never came up as an option to check in even though he was listed as passenger. So we had to go to the airport to do it without knowing having to pay.
When I challenged Wizzair, they responded with no errors detected in their systems but you failed to check in your son.

My family's check in was done nice and quick within 2 minutes on the outbound flight and including 3 boarding passes but on the return flight they found a loop hole to charge a family who doesn't have a choice but to pay for their child and return home.

Wizz air cancelled my flight and offered to rebook or refund. I've requested refund, 4 weeks on and few phone calls to customer service still no money back. The agents kept finding excuses, 5-7 working days then 7-10 days, then is a problem with my bank not accepting refund, all lies. I've raised the issue with my credit card and had money back next day. The customer service agents are a bunch of useless liars. Sugeti pula.

They are hustlers, They charge you to check in 2 hours before flight, you basically have to be at the airport 3 hours before or check in online. My last time flying Wizz.

The online check-in process is tedious, full of technical errors, and completely unnecessary. We did not give over any new information that Wizz did not already have, so it was a complete waste of time. If we didn't check in online, or didn't manage to struggle through the terrible process, that would mean a fine, I mean fee sorry, at the airport.

Dear Wizz Air Customer Relations,

I am writing to raise a formal complaint regarding a denied boarding incident on my recent booking.

I completed my booking online and entered my full passport details exactly as requested during the booking process. At no point during booking, nor during online check-in, was there any warning, notification or flag to indicate that my passport did not meet the validity requirements for travel.

We arrived at the airport in good time for our flight, only to be informed at the boarding gate that my passport did not have sufficient time remaining before expiry. As a result, we were refused boarding.

This situation caused significant stress, inconvenience and financial impact. What is particularly concerning is that Wizz Air collected my passport information in advance. If there were validity requirements that would prevent travel, these should have been flagged at the point of data entry either during booking or at online check-in. This would have allowed us to take appropriate action before travelling to the airport.

The fact that my passport details were fully provided but no system warning was generated suggests a failure in your booking or verification process. This issue could and should have been identified earlier.

I am therefore requesting:
1. A full explanation as to why no passport validity warning was issued during booking or check-in.
2. Reimbursement of the flight cost due to denied boarding.
3. Reimbursement of any additional reasonable expenses incurred as a result of this incident.
4. Confirmation of what measures Wizz Air will take to prevent similar situations for passengers in future.

Wizz Air’s “All You Can Fly” pass is very misleading. After purchasing it, I discovered that I’m unable to book many flights — even ones that appear half empty. There is no transparency about how many seats are allocated to pass holders or why certain flights are unavailable.

These major restrictions are not clearly explained when you buy the pass. “All You Can Fly” sounds flexible and accessible, but in reality availability seems extremely limited. I feel misled about what I actually paid for.

I would strongly advise others to fully understand the hidden limitations before purchasing.

Been flying with Wizz for years. Always been terrible at ALL levels and services.I won't waste my time any further describing details, you know you're catastrophically unpopular dear Wizz team.

Whilst I had a recent ok pleasant and cheap flight. Their customer service is shocking . I tried to pay for my new ticket my bank refused to pay it as the Iban nr did not match country their company is situated .. rather then helping me they were rude unhelpful and did not sort the issue . If they use a bank in a different country qhete company is situated they need to make the buyer aware and if they don't clearly apologies and correct your own banking issues rather insinuated a customer is lying. I could not email my banking refused payment either made whole experience super stressful for something very straight forward.
Unhappy and should hopefully roght this issue in future as the flights itself are fine
Karina

I had a deeply upsetting experience with Wizz Air.

I completed online check-in correctly for our booking. At the final step, all passengers showed as checked in, indicating completion from the customer side. Despite this, at the airport we were told the system showed no check-in and we were charged £182 for airport check-in for four passengers.

This strongly suggests a technical failure in Wizz Air’s system. No additional service was provided beyond what should already have been completed online.

Before paying, we called Wizz Air customer support from the airport to explain the situation. No investigation or help was offered, and we were told that the charge was required or we would miss the flight.

This was urgent bereavement travel. My wife was travelling after her father had suddenly and unexpectedly passed away only hours earlier. Being forced into this situation on what was already the worst day of her life caused significant additional distress.

After travelling, I again contacted customer support by phone. The possibility of a system error was dismissed and no refund was offered. There was no empathy or understanding shown despite the circumstances.

Customers should not be penalised for system failures — especially during bereavement. I am still seeking a fair refund of this charge.

Flight Gatwick to Varna removed from schedule and Wizz Air rebooked me on different date from different airport which was no use. Have spent over a month chasing a refund which their system would not except as an option. Cut off numerous times from Agent chat. Will not use again.

Not completely happy with the wizzair customer services team. The virtual help on the website was terrible none of my questions were answered. Contact number impossible to find, once found was an 0900 707000 Wizz air Customer Service number £1.65 per minute absolute ripoff. Why not show the correct number on the website
0330 977 0444 virtual help absolutely useless. However I did phone the customer service number and an agent answered. I was due back a refund of £133.49 rather that try and give that back to the wizzair account Why not give an option to pay straight back to a bank account/credit card. The Agent was unable to offer an email confirmation that this had been done. NOT good customer service at all. A customer has a right under the sale of goods act 1979 to get a receipt for a refund

Review — Wizz Air

Very disappointing experience with Wizz Air. Our flight time was changed, online check-in didn’t work properly, and we were forced to deal with everything at the airport with no clear assistance. The whole process was stressful, confusing, and poorly managed.

Communication was weak, the system kept blocking check-in options, and customer support was practically useless when we needed help. Instead of enjoying the last day of our trip, we spent it worrying about delays and airport procedures.

Traveling should not feel this chaotic. Unfortunately, this experience confirmed why the airline has so many negative reviews. I would seriously think twice before booking with Wizz Air again.

On 7 January I waited over 4 hours at the Wizzair counter at Fiumicino airport in Rome. They had a problem with their system which wouldn’t recognise my UN passport. They told me they often have the same issue. I waited patiently whilst they made numerous calls. Eventually they told me I would miss my flight, even though the Israeli security authorities had given authorisation for me to board. They eventually got the supervisor to speak to me who said I should get at the very least a refund by calling the call center, which I did whilst still at the airport. She told me they couldn’t book me on their next flight as I’d have the same issue. If it wasn’t bad enough missing my flight and having to pay for another with a different airline, my reimbursement still hasn’t arrived, so I called again the call center. I was told “you’ll have to make a fresh claim as your case has never been assigned”. I said I wasn’t prepared to do that, I’d already been through enough with them and asked their agent to make sure my case was assigned. He refused twice and showed no empathy or interest in my situation. I asked to speak to his manager and his reply was “I’m the manager, I’ve told you what to do and you don’t want to hear my answer so that’s it” and he put the phone down on me. Terrible customer service and terrible service overall Wizzair.

This airline will try to squeeze every £ out of you. From checking in if you want to before 24 hours, to hand luggage that is so small it’s just not worth it. I paid to take a small suitcase on before the flight and was charged around £20 then when I got to the flight desk I was charged again this time around £50. I was to blame for not checking the miniature bag in which no one would as it’s so small???
The lady at the desk was very rude and wouldn’t even consider the proof I had already paid.
Once bitten. Never fly with them again.

WizzAir merged two my claims as one and just closed it without any asnswers about the substance of one of the claims.
Absolutely nonsensical emails and chaotic communication.

Flight was delayed for more than 3 hours and my claim was accepted but they are now not responding and refusing to payout

DO NOTE BOOK WITH WIZZAIR.
I had booked flights with Wizz Air through booking.com almost 10 months in advance. Wizz Air then rescheduled the flights for both inbound and outbound flights by 1 day on both flights. I have been trying for over a month to get a refund but you cant physically speak to anyone. their chatbot is infuriating and just keeps sending you in circles. I am now out of pocket and cannot rebook until a refund is processed. Quite possibly the worst Customer Experience I have ever had!!

THEY MAKE UP RULES
they also dont have a customer service

only use them if you really have no money

This company is a pure scam! I had insurance with my flight. I got sick on the way back from antalya. I cancelled the flight 2 days in advance but still didn't receive my full payment. Customer service always give me different advice every time i call them. Its been over 5 months now. Ridiculous! They are not willing to give me any details, not even complain department!!!

most disgusting airline and customer service. they cancelled my flight last minute and now dont want to pay me the compensation. not airhelp will take care of getting my money back. will never ever use them again