Wizz Air Reviews 2,565

DO NOT BOOK THROUGH THIS COMPANY

tried to do a name change and they charge you more if you ask them to do it but there is no possible way you can change it online yourself. They changed the name and charged £155 just for a name change but then dosnt tell you how to make the payment meaning I cannot check into my flight. I phoned them up and they said there is nothing they can do to help so now I’ll not be able to go on holiday because there is nothing they can do about there not being a way for them to take a payment

Subject: Formal Complaint – Unjustified Baggage Fee and Unprofessional Conduct

I am writing to formally complain about my experience on the above-mentioned flight.
At the boarding gate, I was forced by a member of staff to place all my belongings into a single backpack. As a result, my handbag and duty-free items purchased at Gdańsk Airport could not fit. Despite being bought after security control, these duty-free items were incorrectly classified as additional baggage.
I was therefore compelled to pay a fee of 298 PLN, which I believe was unjustified and contrary to standard baggage and duty-free policies.
The situation was handled in a highly stressful and unprofessional manner. The staff member’s behaviour was rude and pressuring. Due to this stress and lack of proper assistance, I involuntarily left behind a white cashmere scarf, valued at approximately 400 SEK.
I felt misled and treated unfairly. I was not clearly informed of my options and was effectively forced to pay the fee in order to be allowed to board the flight.
In light of the above, I hereby request:
A full refund of the incorrectly charged baggage fee (298 PLN), and
Compensation for the lost cashmere scarf (approx. 400 SEK).

Terrible. They charged me for 8 kg one backpack 2 time once in check in 44 pounds then while boarding 65 pound. No help with claiming. Disgusting airline.

I have flown to Spain so many times with Wizz Air and witnessed and experienced their obsession with bag sizes. This latest experience was the absolute worst caused by the rudeness of one on of their female stewards on board. I was spoken to so disrespectfully because I attempted to put my rucksack in the overhead locker along with other bags of similar sizes and was told I could not and if I tried to my bag would be removed. I felt singled out and humiliated for no reason. There were other bags similar or smaller than mine and plenty of space once every customer had boarded. The confrontational behaviour by the female stewards made for a very uncomfortable experience. I will do my best to avoid flying with Wizz Air and have changed my mind about joining any club they have. Thank you Wizz Air for making this experience the very worst I have had from any airline.

Their complaints department is an absolute joke, I wmailed them complaining about payment mess up, they requested all my information to proceed with the claim, I have sent them everything I don’t know how many times and they sent an email back with as we have heard from you we are closing the case, what!!!! Check your emails you numpties

AVOID AVOID AVOID
I WISH I could give a zero stars.
No one is ever helpful at desks,
Just don't fly with wizz air
The worst airline ever.

My flight was cancelled/delayed, leaving me stranded at the airport overnight with no proper support. This caused serious disruption to my time and work.

As Wizz Air failed to provide a reasonable solution, I was forced to book another flight with a different airline at my own expense, costing me over $1,000.

Customer service was unhelpful and pushed vouchers instead of a proper refund. I do not want a voucher and will not fly with Wizz Air again.

A complete lack of responsibility and respect for passengers. I strongly do not recommend this airline.

I told that the flight was overbooked I was already checked in before I arrived.

Truely awful. I never thought the day would come where I longed for Ryanair … delays to the denied boarding at the gate then left to own devises to find a way out. Rebooked on a flight a week later to a different airport in uk and no refund for ANYTHING after they caused it all by overbooking the flight & sending a plane too small.

Never again

Horrendous company, don't care about their clients or the disruptions they cause. I was left waiting at the gate at Gatwick for 8 hours, flight kept getting delayed and delayed. No staff around to explain what was happening. They then sent us a £2.50 F&B voucher for the airport (by the time they sent it everything in the airport was closed). After the 8 hour wait with the plane sitting on the tarmac we got an email saying our flight had been cancelled. Still no Wizz air staff there to explain or let us know. They offered no alternative flight and I had to drive up to Manchester Airport the next day to get a flight with a different airline. As per EU law due to this delay they were legally required to pay out compensation for this delay and cancellation. After 3 years of back and forth with no payment from them I had to take them to court for them to pay me. Would avoid at all costs.

Wizz discount club is a scam.
WIZZ all you can fly is an even bigger scam
Also these lot allow you people to buy more tickets than the plane can seat.
Greedy monsters!

I had a flight cancelled with wizz air,they make it impossible for me to talk to anyone, they charged me £128 cancellation fee, though they cancelled, plus no refund on £120 I payed for extra leg room this company just robs people of their money, I do not seem to be able to contact anyone to talk to,first and last time I will ever consider wizz air, I really cannot afford to lose £248,this was posted on 6th Jan 2026 and no response from wizz air, not surprised,

I am originally from Budapest, living in 🇬🇧, and Wizz Air is a Hungarian airline! I would like to mention that every time I flew with this so called ‘ far too expensive’ low cost airline , there was always something, Always an issue! Couple of times was flying back to Budapest from Kuton airport, the seats were dirty, front toilets were out of order on a flight, than on another occasion the cabin crew told me to go to the back toilet as there is no que, so when I told that I have a front seat what’s the point to go to the back?? Common sense? Not existing…. When I wanted to buy a meal deal, in the previous flight the chicken wrap sandwich was sold out, overall poor customer service and truly they don’t offer a varied meal deal choice and you can see the attitude of the cabin crew towards the customers! Wizz air only wants money, there’s no investment, no better ideas, so from this point of view , I don’t mind paying more and flying out with easyJet or British Airways! If we all think logically, we do work for the price of an airline ticket, we do make an effort to be on time at the airport, we pay a lot for hidden prices, and we deserve a poor service? No, personally speaking for me this is the end of flying with this low cost airline! Embetter tour services,do top up your fridges with better meal choices, fire the catering company and hire a better one instead and evolve,evolve , evolve… come up with better ideas than easyJet and Jet 2, show us resilience and service excellence.. who knows you might get better reviews???

Horrible… just horrible.

AVOID AT ALL COST

Charged €200 for not checking in online and claiming it was on the small letter.

We booked a flight from Gatwick for late afternoon to Krakow on 12 Nov 2025 to fly on the 23 May 2026 and on the 21 Dec 2025 they advised us this flight was changed to 8.30am which is impossible for us to make.
After nearly 2 hours we got a number to contact Wizz and agent asked for our email address to which all the correspondence from Wizz Air to us had been received, he said no this is the wrong email and did not understand that all their documents came to this address.
We canceled everything and were promised a full refund in 7 to 10 days to the account where the funds came from.
Wizz seems to put in flights and then after a period say it is changed etc knowing full well that the initial flight was never going to happen.

If I could give zero stars, I would. Wizz Air changed my inbound flight time, which completely disrupted my plans and forced me to cancel my entire trip, including an important meeting. As a result, I had no choice but to cancel the whole trip.

Despite this schedule change being made by Wizz Air, they are refusing to refund my outbound flight. This level of customer service is extremely disappointing. I strongly advise others to avoid Wizz Air at all costs.

Frequent flyer and used several budget airliners in the world. Wizz is the only that gives scattered free seats for two people. Shame on you, doing everything to squeeze a few more euros out of customers. Should be banned

Very disappointing experience.
My flight to Dortmund was diverted to Cologne at the last minute.
We were kept inside the aircraft for a long time with no clear information, which caused missed trains and significant inconvenience.
Poor communication and no clear assistance for passengers.
I would not recommend flying with this airline.

Terrible communication! First they tell me we have all details to sent your money back. 3 months later the say we are closing your contract as you did not answer our questions…. I have been waiting fot the money back since September!!

Claim 8e2081cc, boarding was denied on 05/31, still no refund as of 12/22

Booked a 5 day trip to Rome and Florence. Original Flight to Rome cancelled 12 hours before departure - allegedly due to a 4 hour strike in Italy, costing me £300 in hotel and train travel I was unable to use and could not cancel or alter as less than 24 hours before booked use. Rebooked onto flight 2 days later. Attempted to claim for this loss via Wizz and received a request for further information which I supplied, then received a “Dear Customer” email denying my claim due to conditions of carriage etc. If that is really the case, why request further information? I now intend to invoice Wizz Air for my time supplying the additional information they requested and pursue via small claims court.

In Rome for our return check in was basically a large rugby scrum. Several flights checking in simultaneously with 4 Priority desks and 1 desk for everyone else. No control over queue, people constantly cutting in, moving barriers and pushing to front. Appalling experience - worst I’ve had in 35 years flying. Would not recommend this airline to anyone, ever.