WLOOM Reviews 1,223

Terrible. The Powerball is obviously a scam, the ads shown on their web & instagram are fake. The ball does not work, makes super loud noise and scares the cat away from it. When reaching out to support, they keep asking additional questions.

Currently waiting for return address but what I'd expect is them to provide some overseas one so the return isn't even worth it.

Update - was provided with the US return address, asked for EU one since thats what the law requires companies to provide. Failed to get one, took it to paypal and PayPal sided with WLOOM.

I'd never recommend buying anything from WLOOM and especially not using PayPal since they'll just side w em.

It is a great toy , My cat loves it and has a blast playing with it . I recommend it to all my pet parents .And great customer service!

Had a glitch with our powerball so I emailed the team at WLOOM straight away. They sorted it out immediately and made sure we were happy customers. Appreciate the help and the quick support. Great stuff 👍🏼

Luca the cat loves his ball and the customer service team are excellent, providing me a rapid responses to an issue I had. Luca can now continue to enjoy his new favourite ball!

My kitty loves this interactive ball! It keeps her engaged for quite awhile. I’ve also been quite happy with the customer service.

WORST PURCHASE I HAVE EVER MADE. I COULDN’T BE MORE DISAPPOINTED. This company is a scam. The return address is in the USA. Poor quality. The ball is super loud, and even the neighbors can hear it. Shipping took over a month. Just annoying. Never order from them!!! Our cat is terrified of the ball.

Alex has been very nice and supportive in all the delivery process. He has also been clear and willing to really solve the problems.
Thank you

Very quick response and great buying experience. Easy to use and good website. Thank you very much and keep it up.

Great Support. Quick reply and clarification of my matter.

Gave prompt information regarding an enquiry

I emailed the Wloom support staff with a question regarding the initial battery charging of the cat toy I purchased. I received a reasonably prompt response and the answer to my question was clearly stated. I was able to go ahead with charging the toy and my cat has enjoyed playing with it.

Funny item!
I am only disappointed our cats being not interessed by the WLOOM, but thank you for this great invention!

I received a power ball from this company, and unfortunately my cat did not respond to it, therefore I returned it during the Canada mail strike, and contacted the seller. He told me, as soon as they received it, they would refund me promptly, which they did. This ball was super great, and top quality, compared to other sites, well worth the price. This company stands behind their policy and I can only say of the highest integrity!

Power Ball is a very cool toy for cats. When ours unfortunately broke, the excellent support provided a free replacement immediately and without any hassle.

Unfortunately, the toy came with a defect but contacting with the support made it not a big deal, super pleasant experience, no hassle.

outstanding customer service!
Had a complaint about the new powerball which didn't work. Got an answer within 1 day (during Christmas holidays!), very helpful, friendly and outcome-oriented - super! 👌😊