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See what reviewers are saying

Rated 5 out of 5 stars

I’ve been impressed by the kindness and the patience of the customer service. I bought a product and, suddenly, it stopped working so they replaced me with a new one immediately. My cat is very happy... See more

Rated 1 out of 5 stars

Shipping took almost one month and when I was ordering this I didn't know this was just some Chinese dropshipping crap. The ball smells really suspiciously chemical and is incredibly loud. Quality f... See more

Rated 5 out of 5 stars

I have been very impressed by the good customer service I've received from Alex, who has been helpful & patient with my initial issues. The main lesson I've learned is: read the instructions carefully... See more

Rated 1 out of 5 stars

Terrible. The Powerball is obviously a scam, the ads shown on their web & instagram are fake. The ball does not work, makes super loud noise and scares the cat away from it. When reaching out to... See more

Company details

  1. Pet Care Store

Written by the company

WLOOM has made it their mission to develop high quality and thoughtful products for you and your cat. Have you tried our legendary Power Ball 2.0? The Power Ball 2.0 is a self-rolling ball for your cat, which can be activated by your cat by touching it. This means your cat can play with the ball even when you are not at home.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Powerball scam

Terrible. The Powerball is obviously a scam, the ads shown on their web & instagram are fake. The ball does not work, makes super loud noise and scares the cat away from it. When reaching out to support, they keep asking additional questions.

Currently waiting for return address but what I'd expect is them to provide some overseas one so the return isn't even worth it.

Update - was provided with the US return address, asked for EU one since thats what the law requires companies to provide. Failed to get one, took it to paypal and PayPal sided with WLOOM.

I'd never recommend buying anything from WLOOM and especially not using PayPal since they'll just side w em.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Toy.

It is a great toy , My cat loves it and has a blast playing with it . I recommend it to all my pet parents .And great customer service!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great support!

Had a glitch with our powerball so I emailed the team at WLOOM straight away. They sorted it out immediately and made sure we were happy customers. Appreciate the help and the quick support. Great stuff 👍🏼

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Power ball 2.0 Burmese

Luca the cat loves his ball and the customer service team are excellent, providing me a rapid responses to an issue I had. Luca can now continue to enjoy his new favourite ball!

19 January 2025
Unprompted review
Rated 1 out of 5 stars

WORST PURCHASE I HAVE EVER MADE

WORST PURCHASE I HAVE EVER MADE. I COULDN’T BE MORE DISAPPOINTED. This company is a scam. The return address is in the USA. Poor quality. The ball is super loud, and even the neighbors can hear it. Shipping took over a month. Just annoying. Never order from them!!! Our cat is terrified of the ball.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Helpful response

I emailed the Wloom support staff with a question regarding the initial battery charging of the cat toy I purchased. I received a reasonably prompt response and the answer to my question was clearly stated. I was able to go ahead with charging the toy and my cat has enjoyed playing with it.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Funny item

Funny item!
I am only disappointed our cats being not interessed by the WLOOM, but thank you for this great invention!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

I received a power ball from this…

I received a power ball from this company, and unfortunately my cat did not respond to it, therefore I returned it during the Canada mail strike, and contacted the seller. He told me, as soon as they received it, they would refund me promptly, which they did. This ball was super great, and top quality, compared to other sites, well worth the price. This company stands behind their policy and I can only say of the highest integrity!

5 January 2025
Unprompted review
Rated 5 out of 5 stars

outstanding customer service!

outstanding customer service!
Had a complaint about the new powerball which didn't work. Got an answer within 1 day (during Christmas holidays!), very helpful, friendly and outcome-oriented - super! 👌😊

2 January 2025
Unprompted review

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