West Midland Shoe Company Reviews 846

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fast and efficient from ordering online to delivery to my door. The slippers were exactly what I ordered. Stylish, warm and comfortable.

Company replied

Rated 5 out of 5 stars

Sandals arrived promptly but unfortunately had to return through no fault of west midland co. Received a replacement pair but same thing happened had to return these. All very business like so can't... See more

Company replied

Rated 5 out of 5 stars

When my wifes delivery of slippers were received, she found them 1 size too big. I am not very good on comps. so I phoned the company& spoke to a very understanding man who took imeediate action, & so... See more

Company replied

Rated 5 out of 5 stars

Shoes arrived today beautifully packed. They are to wear at my daughter’s wedding & I am so pleased with them. Managed to get them cheaper with West Midland Shoe Company than I could anywhere else. Co... See more

Company replied

Company details

  1. Shoe shop

Written by the company

West Midland Shoe Company is a family run business from the Midlands in the UK. We believe in quality and value which can be seen in our brands, Adesso, Capollini and Free Spirit which we supply to a global market.


Contact info

4.9

Excellent

TrustScore 5 out of 5

846 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service. Easy ordering, no fuss process. Website easy to navigate, informative description and photographs a good representation of item from various angles etc. Great price. Quick and free delivery. Well packaged. No negatives from me, all good thank you.

28 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Dawn

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

TRIED AND TESTED. so good I bought again!

Best boots ever! I just purchased another pair of these colourful and extremely practical boots I had bought for winter dogs walks. I got them half price. Although they look great, they are waterproof and the grip is the best I have ever had (much better than the vibram walking boots I normally buy), on the frozen pavements I still had grip! So I've been wearing them everyday for nearly 4 months now and they are still perfect (I do care for them with clear shoe polish). I would recommend these to anyone. I get compliments all the time, but I'm most impressed with their functionality.

The sandals I got are beautiful, colourful and I'm looking forward to summer when I can wear them. I got a size 5 in the sandals and 6 in the boots. I wear 2 pairs socks in boots but no socks in the sandals. Both fit beautifully. I'm so glad I discovered this shop. I'm supporting a local small business. The customer service has been excellent, though I've had no cause for complaint at all. A+++

27 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Barbara

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you get many more dog walks in your Delia boots and they keep your feet firmly on the ground... We just need some warmer weather and you will be able to get your Ezra Shoes out for your dog walks

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

I purchased 3 pair of casual shoes for…

I purchased 3 pair of casual shoes for a forth coming holiday and I'm highly delighted. This is the third occasion I've bought from this company and again, I'm very happy. Delivery is swift, shoes excellent quality, and the size perfect. Great prices too. One very happy bunny. Thank you everyone concerned.

26 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Marian

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you have a lovely holiday and enjoy wearing your Kim, Kara and Sasha shoes.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Robin

It was lovely to talk to you yesterday and glad we could help.

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

Hope your Oakley Slippers are keeping your tootsies warm.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Mary

It was lovely talking to you Serena.

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy wearing your Punter Boots in this Windy Weather.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Lovely customer service

Lovely customer service. As called re return query. Ordered items, order came with a return label . Selected items from the order then returned. Turn around in less than a week. Many many thanks.

15 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Serena

It was lovely talking to you Serena.

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy wearing your Nina Sandals and Antwerpen Slippers.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Fast

Fast, cheap, well-packed (I ordered from Scotland) I have already recommended you to my mum!

12 January 2024
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Reply from West Midland Shoe Company

Hi Emily

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope your Sheffield Slippers are keeping your feet nice and toastie in this horrible weather.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Great price

Speedy delivery, great product and amazing price. I seen the sandals on another website but thought they were a bit pricey. I did an online search and found them on this website for half the price so I’m delighted.

11 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Angela

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Hollie Sandals once the weather starts to warm up.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Easy to order on a comprehensive…

Easy to order on a comprehensive website .
Kept well informed about the order and delivery.
Arrived quickly and well packaged.
Good quality product.
Would recommend to buy from.
Thank you

7 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Zoe

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Lugano Slippers and they are keeping your feet nice and toastie in this cold snap.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Free spirit walking boots

I ordered my walking boots, and they arrived within the week. I’ve had these boots before and they were as comfortable as slippers,yet strong and sturdy. I was thrilled to be able to get another pair at a very reasonable price.

7 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Mo

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Paxton Boots.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Delighted to find a replacement pair of favourite shoes

I was delighted to receive the ‘Layla’ shoes as I had been trying unsuccessfully for a while to find a replacement pair in white. They were also a good price and arrived promptly. Judith O.

6 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Judith

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Layla Elastic Shoes.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Colin

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Oakley Slipper.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Nice find

Love my bargain find. Payment was easy, delivery was swift.

5 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Hilary

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your many Summer days in your Bella Mules.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

excellent

excellent, speedy service and reliably good product at a fantastic price

5 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Branda

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your many Layla Elastics.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Great products

Great products.
Orders processed and delivered quickly.
Love the styles and colours

3 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Lynne

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Bexly Slippers and they keep your feet cosy.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Kim

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We are so sorry you had to return your Lexi and Sarah shoes and hope you do manage to get sorted.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Very fast shipping and lovely quality…

Very fast shipping and lovely quality shoes

1 January 2024
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Sarah

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your many Summer days in your Yasmin Mules.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Lovely shoes

Shoes arrived today beautifully packed. They are to wear at my daughter’s wedding & I am so pleased with them. Managed to get them cheaper with West Midland Shoe Company than I could anywhere else. Communication with this company was also very good. Would highly recommend!

27 December 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Janice

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy wearing your Judi Shoes and have a fabulous time at your daughters wedding.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Second pair!

Second pair of these black elastic shoes I’ve bought - my daughter borrowed the first pair and I never got them back! They’re very comfy and look neat. Ordered over the Christmas break, despatch was promised on January 2nd and, sure enough, they arrived on the 3rd.

28 December 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Julie

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

I hope your daughter paid for your new pair ha ha ha, at least now you can enjoying wearing a nice new pair of Lottie Elastics.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

Rated 5 out of 5 stars

Very pleased with the product and overall experience.

Easy transaction and delivered on time. Very pleased with the service and my boots.

29 December 2023
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Caroline

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy both pairs of your Punter Boots, specially in this colder weather.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

Best Wishes

WMSC Customer Service Team

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