The customer care for wnm customer…
The customer care for wnm customer service for booking the appointment is worst,they speak very rudely to patients..
24 September 2025
Unprompted review
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Company details
Written by the company
WNM Group is the company created for children and their parents who are looking for the right furniture and accessories for themselves and their children. The topic of children is not alien to us because we are parents! That is why we perfectly understand you and the needs of your children, which we try to meet! Our company has been on the market for several years and we are constantly developing our range of products, implementing better and better ideas! All our beds are manufactured with the highest respect for the natural environment. Wood used for the production has the appropriate FSC certificates and the paints we use to protect the wood are water-based, ecological, entirely safe for you and your children.
Contact info
Mickiewicza 9/ U4, 01-517, Warszawa, Poland
- +48 570 810 115
- info@wnm-group.com
- wnm-group.com
1.6
Bad
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Horrible service. No feedback since three weeks
I ordered a bed for our kids. When I ordered I was told delivery is the first week of April. I am trying to contact WNM since over two weeks. Their telephone numbers are all fake. I have sent various emails and filed a complaint on their website. The emails from their Spanish site were I initially ordered were even returned as non-deliverable. Please DO NOT order from them.
24 April 2025
Unprompted review
Good experience with WNM
The experience with WNM was very positive. The quality of the bed is good, information on delivery was clear and correct.
4 September 2023
Unprompted review
Extremely bad service!
Extremely bad service!
I used to be a happy customer, but not anymore. The person I have been emailing with (probably someone in the UK) is rude and ignorant.
4 April 2023
Unprompted review
Loft bed
Bought a loft bed. Overall quality is much lower than what you would expect of a product of this price. Paint job is terrible and the joints of the bed is just too simple made.
31 October 2022
Unprompted review
Sub par quality
I ordered two beds from them about 3 years ago, I really wanted to love them but honestly, I wouldn't buy again. First of all I ordered beds from the 'wood' section but they really just were badly veneered, one bed started showing, very early on, horizontal cracks in the lateral veneer. on the second bed, and the is after 3 years of use, the slats - which are really just pieces of some cheap ply - started breaking in half. Unfortunately, I think it's not going to be long before I trash both of these.
27 April 2022
Unprompted review
Very bad experience
Very bad experience.
The quality of the produc is good. But the devery service is horrible. I bought two products from WNM, which are delivered by the company GLS in France. During the delivery of the first product, I was threatened and verbally attacked by the delivery man. I did not go to the police station to complaint because it was impossible to find time. Second delivery: this time it is my husband who should receive the delivery. Nothing delivered at the expected time. I called WNM, no news from the delivery service. So WNM just informed me that this time the delivery is delayed (they don't know why) AND according to the information they have, the delivery will be made in two times (so, I'm supposed to have a half bed in the next delivery). and when? I don't know yet..
Sure thing, will never buy again from WNM. And really don't recommend.
10 December 2021
Unprompted review
Reply from WNM Group
Chère Cliente,
nous sommes vraiment désolés pour ce qui vous est arrivé lors de la livraison. Malheureusement, GLS est une entreprise externe et nous n'avons aucune influence sur le comportement des coursiers qui y travaillent.
Quant à la première livraison, immédiatement après votre appel, nous avons contacté GLS, transmis votre plainte et demandé qu'une autre livraison soit effectuée par un autre livreur.
La deuxième livraison a été réussie.
Après votre appel concernant la deuxième livraison, nous avons immédiatement contacté GLS pour connaître la date de livraison des deux colis manquants et pour demander une livraison la plus rapide possible.
Parfois, les colis peuvent être livrés à des jours différents. Cela est dû à l'organisation du travail de GLS, au grand nombre de colis, à leur taille, ainsi qu'au nombre de camions dans l'agence de livraison donnée, etc.
De notre côté, nous avons fait de notre mieux pour que les colis arrivent sans problème. Nous vous avons envoyé des numéros de suivi le jour de l'expédition afin que vous puissiez vérifier le statut de vos colis. De plus, nous souvenant de la première livraison désagréable, nous avons personnellement suivi le statut de vos colis et nous avons demandé à GLS de livrer les deux derniers colis dès que possible.
Nous espérons que les lits vous serviront pendant de nombreuses années.
Cordialement,
WNM
No quality control
Bunk bed arrived on time. However there were no assembly instructions enclosed. I had to call the company and luckily someone answered out of hours who emailed them over. Crisis averted.
Sadly, we got to putting the slats on and they were for a smaller bed so we couldn’t complete the build. 2 very disappointed children. We then had to wait another 5 days for the correct slats to arrive.
I wouldn’t recommend buying from this company.
30 October 2020
Unprompted review
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