Wolt Reviews 35

They are scamming and not delivering foods and horrible customer service.!!!!!

They kept changing while talking and seems like not caring!

Taking no responsibility.

Became a member for a year. What a mistake.
Took over an hour to get MacD food, got it icecold.
They explained to me that it arrived warm due to the insulation. I mentioned it was in the backside of the car, and the warm food and the COLD cola were also put next to eachother.

They did not care. 'I contact the courier'
What will that do? Just take your responsibility. This was also not the first incident, but it will be the last. Never using this service ever again.

Incompetent support, they ignore customers messages and claims

Ive ordered 2 dishes from wolt in Tbilisi.
The order was delayed due to the courier spending 20 minutes driving on the wrong route (he circled the left bank of the river, while I'm located on the right). When I pointed this out to support, they claimed it was a navigation issue, though it was clearly the courier's mistake.

Upon the order's arrival, I realized that the restaurant had made an error: the dishes I ordered were missing. When I reported this to support, I received nothing but utterly meaningless apologies. They did not explain the reasons for the issue, nor did they offer any compensation or solutions. They just offered me to "keep the delivered dish" even though I hadn't ordered it and didnt need it. The support staff just weren’t reading my messages and seemed only to be trying to end the conversation as quickly as possible, as if that was their job.

It can be usual delivery issue but i facing delivery issues every time i decide to give my money to wolt.
I ordering via wolt almost every day and each time i got just delayed or failed orders and pointless excuses.
So every time wolt fails, you wont get any compensation, you will just get "we will try to improve our service", stupid emojis. Wolt just cant guarantee you will get order you've paid for.

Wolt is getting worse every day and the one who will pay for it is just you — customer.

One order completely ruined the impression of the company. We ordered shawarma from MacShaurma (we had eaten there many times before).
My husband took one bite and got a whole hot jalapeno pepper in his mouth and felt very sick. We did not add jalapeno pepper to the shawarma; it is not included in the composition either. It contains regular pepper, which is used as a seasoning.

The composition should indicate each ingredient of the dish, and not selective ones. No one has to guess whether there are hot jalapeños or not. Let’s imagine a situation: an allergy sufferer looks at the ingredients in shawarma, doesn’t see jalapenos in it, and orders it. Eats it and then ends up in the hospital. Is this a normal situation? Such cases are considered in court.

They made me look like a fool and didn't give me my money back. They said, as if I hadn’t chosen it myself, that the jalapenos needed to be removed. I repeat, they are not included in the composition. It is your responsibility as a delivery service to create the right interface in your application. No one has to spend hours on the toilet because you didn't complete a line in your composition.

The support service is disgusting. You must respect your customers, because they eat your food, each at risk of eating something that is not included. Buy from them at your own peril and risk, because no one guarantees you that you won’t end up in the hospital or be made to look like a fool.

They do not deliver orders in full and do not return money, that is, they steal money. support is specifically disabled in the application so that they cannot write. never use.

I received rotten milk in my order. I reported that to Wolt but they said that store is not responsible for the quality of products they ship... Really? No replacement or refund offered.

Selling rotten products and Wolt letting their customers pay for it could happen only in Georgia. Wolt elsewhere is great but company's (and stores) standards here are questionable to say the least.

Placed an order from an avenue 1 KM away from my place. Order was ready in 10 minutes but got delayed more than 1 hour. After I reached out to their customer service they offered to return fraction of the price of the order even tho I recieved cold food. I wouldn't care too much about it, but the attitude customer service gave me was enough reason to leave this review and delete my wolt account. This kind of service would be borderline illegal in EU

I ordered sushi. I never received it (probably because courier give it to wrong person at wrong address). Wolt refused to refund money, because sushi shop denied to refund.

Sometimes they work really well. The couriers and the app can be commended to some degree. However they have some policies (refund policy) that are borderline illegal. In EU it is illegal btw
I don’t want your credits, refund should always go back to your card!!!
P.S. It is not a gift, but compensation, use normal language

Absolutely no concept of good customer service whatsoever.
I told them my food was cold and stale on delivery.
They simply told me that was a lie and asked for a photo.
I sent them a photo of the offending food (although you cannot see temperature from a photograph) and all I got was sarcasm.

Best tip: When you order food, opt to pay in cash - check the food before handing money over. If they do not allow this, just return the food. They will never learn what good customer service is otherwise.