Wolt Reviews 

THE WORST. ordered vegan sushi and paid extra for soy sauce... told driver to leave it at door. Got a message it was there and opened the door before I even picked it up I saw the dark soy sauce ALL OVER the bottom of the bag DRIPPING from it.. the container had completely emptied all over everything... so no soy sauce, and then naplkins everything ruined. WORST EVER. Cannot believe the dude just left it there like that. Anyone could see it was so damaged. Paid 14 euros ... for what. And when I went to support chat (surprise!) no one answered...

Auful service.All the orders are brought cold and like somebody eaten half of it.My last order had never been delivered but they kept the money I paid.The customer service do nothing to fix their mistakes ,but just tell you through emails to lower down the tones ...and fare well...

Unfriendly staff and not only

We have had some issues as we did not have a street name on our stay in Greece. Couriers had a hard time finding us by coordinates, and Wolt support has been amazing in helping us out with multiple issues during our stay.

Be it order mistakes, delivery issues, running into system limiting our connections from the Villa Wi-Fi or refunding Wolt+, they have been nothing short of amazing.

I had no idea what Wolt was before arriving in Greece, and I have been vey pleasantly surprised by their customer support team. Their app is also up to a good standard when it comes to food delivery services.

I am not a person who orders from wolt often however, my experience has not been great in multiple occasions. Firstly, i orderses two coffees for delivery within the free delivery distance(!) and the order took 1h and 15mins to arrive. The person also said that they are here when called but actually they were not there and had to give them directions. So i tried again but with the pick-up service. Still went wrong as the address on wolt is different than the one the store is. The only reason that there is 2 star is because the credits they gave for the delay. I do not think i will use them again

They don't reply ...the worst ...still waiting for my order 1 hour and 10 mins passed...never again

My order has delivered 2 hours later with horrible condition, I’ve provided the picture to support, however they did not really care.
All they did was 3 bucks credit on my account.
When i spoke to someone from support called “barbare” she did not even care to answer my question and closed the chat immediately.
Enjoy your 3 bucks credit, coz i am not going to use your service anymore.

Wolt is fine and I used to use it often, also paying membership, but when there was problem with food, support does not work, so I gave them money for food I didn't eat. I don't need the money so much, but how can I know it will not happen next time? Will never use wolt again.

Literally the worst customer support. My orders came with items missing but i was charged. Money was returned 3 weeks later . It was the same store that always sends 1 out of the 6-7 products i order so i end up paying a 3 euro delivery fee for an item that costs 2 euro.I tried to contact customer support about it and not only did they do nothing about it but instead they freeze both my accounts for supposedly using the same bank card on x2 accounts which is true because me and my wife use the same card on both our accounts . I was the one who told them that I had problems with orders from a store on 2 different family accounts on several occasions,instead of at least apologising they block both of them for “breaking terms”. I guess my and my wife are not individuals according to wolt.

Payment has failed 3 times with 3 différent crédit card. It has been accepted when i tried by paypal.
50 minutes delivery planned, i was surprised by so long time to bé delivered. In reality, order was delivered with 20 minutes more delay, it means in 70 minutes, unbelievable !
So, Food arrived cold, meals were disgustable, full of mayonnaise. We threw out half of total order of 45€.
I really do not recommend this service for anyone.

Absolutely shocking. I had nearly 460 euros charged to my account today for about 10-15 orders, the earliest is an order from March! I'm thinking of taking them to the courts. Anyone else scammed like this?

Wolt app are scammers I ordered food through their app it never arrived they charged me for it and a phantom stranger collected the food on my behalf,they gave me my money back as credit tried to use it today but payment didn't go through customer service is online but not responding don't use them just buy snacks in a corner shop and when you are ready walk physically to any restaurant to buy food

The food made a tour of Athens before it arrived to our door, cold of course. We saw the delivery bike picking up the food and were prepared to eat. After 20' we realized that it was in another area further away from ours. After 40 minutes the food arrived cold. Wolt customer service did not accept that a delivery 40 minutes after pick up is unacceptable and pretty much told us, after requesting pictures of the food, that it is normal to eat cold food. I therefore deleted the app and call directly stores that offer delivery.

Totally useless. Never an order without problems. Dreadful customer service. Condescending scripted messages designed to infuriate you further.

It's the customer service, it's just so awful in so many ways. Like it's designed to wear you down until you give up. And the bloody emojis they use like smiley and prayers hands as they basically tell you they'll be doing literally nothing about your freezing cold food or the melted ice cream with ketchup portions swimming in it but will be keeping all your money. Horrible. It's meant to be a service to help not cause an evening of waiting, being told they are too busy to redeliver, having to throw a load of food away and buy a new dinner elsewhere. Awful.

Food good, delivery catastrophic.
We only ordered 3 dishes. Delivery driver turned up on time but couldn't come to the door because..........his moped didn't have a stand, he had to stay with it to keep it standing up - seriously....... he phoned me and I went down to pick up and pay.
No problem - we laughed and I gave him a good tip which turned out to be a mistake because after taking the bag back upstairs, I opened it and found that one of the (only three, remember?) dishes ordered wasn't there.
So we had to wait for the guy to answer his phone (thank goodness I had his number from the 'I can't get off my bike' phonecall).
Finally, I reached him and eventually he delivered the 33.3% of the order he hadn't handed over on the first try. It took about 20 minutes, so long enough for the rest of the food to congeal.
How can you 'forget' to deliver 1/3 of an order????????

This has the worst customer service I ever experienced: On delivery, I was charged 7€ too much since the receipt of the delivery guy did not include a 7€ discount, which, however, is unambiguously listed on the online receipt.
I contacted support. After the initial bot, a person took over and said hi, so I thought the issue can quickly be solved. Instead I waited for more than an hour, the person never wrote back. Next morning, a different person replied, but the reply made literally no sense. I wrote again, and once more, no response. Absolutely terrible service.

Update: a third person from the support team now came back to me. I was offered the 7€ in credits. I told her I want them back directly, since I paid too much and thus am entitled to them; and I don't want to order there again. She replied it is impossible. -- This now is illegal behaviour. They acknowledge I was charged too much, but refuse reimbursement, just want to bind me to use their service again.

Upon encountering a payment failure, the system requires one to painstakingly re-enter the entire order, irrespective of its complexity or the number of individuals involved. Similarly, should a store decline the order due to any reason, even if the fault lies within the store's operation, a complete re-entry of the order is mandated. While these procedures might be part and parcel of the platform's operational design, it does create an unfortunate inconvenience for the end-users. I appreciate the potential for improvement in these areas and trust that future iterations of the system will address these concerns. Thank you for considering this feedback.

They accept funds for promo vouchers, but don't deliver to certain areas, I had to drive down to town to use the so called delivery service. Update, used Bolt, quick service and home delivered, will be deleting wolt, highly recommended Bolt food😊

If you like your food cold and love bad customer service please order at Wolt.gr