I have been a loyal Wolt customer with over 400 orders, and I had a Wolt+ subscription at the time from Revolut. I recently compared prices side-by-side with my boyfriend, who uses the app far... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Actual delivery time is way longer than it is said, the prices are unnecessarily high and the food usually gets delivered cold or ends up not being delivered at all...
Very bad service these days in Vilnius. Absolutely no consideration for the food quality, often cold, pizzas smashed, drinks spilled. Sometimes they don't even deliver, already happened 2 times. Just... See more
Having ordered from Wolt Lithuania well over 700 times I can say that overall the service is poor and still needs work. I only have stuck with them so far because I’ve not found a competitor yet (upda... See more
1.7
Bad
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Poor
Having ordered from Wolt Lithuania well over 700 times I can say that overall the service is poor and still needs work. I only have stuck with them so far because I’ve not found a competitor yet (update: Bolt Food is also available here). Usually customer service will quickly respond and fix the issue but I shouldn’t have to constantly waste my time dealing with their problems, which occur frequently. Admittedly, a few of the issues were my own fault but those were a small minority and anyways it isn’t the customer’s responsibity to ensure everything always operates smoothly. There are various improvements I could suggest as a tech entrepreneur but not for free, I’ve told them more than enough already.
13 November 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.