Service above and beyond anything I ever saw
This company makes (and sells) safety locking for your motorhome/campervan windows.
It is not cheap, but considering the fact that I broke into my own motorhome in less than 5 minutes when I locked myself out... I decided it needed to be done.
So I ordered the entire set on their website and a week later I fitted it on my windows.
However, I was not really satisfied. My windows have a slightly different profile (they are 20 years old) and because of that, it did not feel secure enough.
Now, a good company would then say; "Sorry it does not suite you. Send it back and we refund you."
But not Womo-sicherheit. They did something I have never seen before: They redesigned the entire set with the help of photos I took, and build a prototype. When that worked they created the entire set again and send it to me, free of charge.
And it worked. The new set has an adjustable support that locks all supertight in place.
That is what I call above and beyond.
Thank you WOMO-Sicherheit.de