I've ordered from this company for several years now and would thoroughly recommend them . I made an error when I was placing my recent order online which would have cost me quite a lot more money. St... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A truly professional company. They will always go the extra mile to make sure your pallet delivery goes smoothly… no mean feat! I have used the Beech Nestro for sometime now and am delighted a smalle... See more
A great family business. So friendly and well-organised and we like the new ‘express bundle’ options - great for when a whole pallet would be just too much. The quality of the briquets etc is first cl... See more
Company replied
I have been buying wood-waste briquettes from Wood Fuel Co-0p for some years now, as they offer the widest selection of products I have found. In addition their website has a huge amount of detailed i... See more
Company replied
Company details
- #3 of 39 best companies in Firewood supplier
Information provided by various external sources
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Written by the company
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Contact info
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, United Kingdom
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4.9
Excellent
3k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service and very friendly and…
Excellent service and very friendly and knowledgeable team
23 December 2025
Reply from Wood Fuel Co-operative
Thank you Prini! We're so grateful to you for leaving a great review. I hope you enjoy your fuel. Kind regards, Ashley
A comprehensive and efficient service
After an enlightening discussion with a Wood Fuel rep I bought 250 kg of beech briquettes which were delivered on time and are keeping me warm over the freezing cold conditions here in Aberdeen.
2 January 2026
Reply from Wood Fuel Co-operative
You've certainly had the right weather conditions to test the briquettes in Aberdeen! I hope they've helped keep you warm. Thank you very much for leaving such a nice review; we really do appreciate it! Thank you, Ashley
Fantastic service
Well I gave these guys a great review last year and I can only repeat I love the personal service both from Wood Fuel co-op and their delivery people Palletways. I buy the beech briquettes and wouldn't buy anything else from anyone else: they burn hot, last a long time in my wood burner and don't produce a whole ton of ash
15 December 2025
Reply from Wood Fuel Co-operative
Thank you! I'm so glad all aspects of our service are working well for you - and that you are enjoying the Beech so much. They really are fantastic. All the best, Ashley
Customer service superb. Good quality products. Delivered by Palletways.
I have been ordering from Wood Fuel Co-Op for years with perfect reliable service. Recently I had cause to comment on a very poor load of logs which were not up to Standard. The pallet was uplifted and replaced with a new one. All before Christmas and within one day of the phone call to Wood Fuel Co-Op. customer service superb.
16 December 2025
Reply from Wood Fuel Co-operative
Hi Margaret, I'm really glad we were able to resolve your issue with the logs and I hope you're enjoying the replacements. Thank you for taking the time to review us - we really appreciate it! Many thanks, Ashley
The delivery was speedy
The delivery was speedy, and the bricks burned intensely and cleanly, creating a warm and cozy atmosphere for Christmas.
26 December 2025
Unprompted review
Reply from Wood Fuel Co-operative
Thank you Teri, I'm glad we helped you have a cosy Christmas! Enjoy your fuel! Many thanks, Ashley
Wood Fuel delivery
Our Wood Fuel delivery was fast and as expected. The Palletways driver was very helpful too.
17 December 2025
Reply from Wood Fuel Co-operative
Thank you for your review Gary, I'm so glad you are happy with everything - we really appreciate your feedback. Thank you, Ashley
Reply from Wood Fuel Co-operative
Thank you Jony, we really appreciate your repeat custom and your lovely review! Many thanks, Ashley
Reply from Wood Fuel Co-operative
Thank you! It's great to hear that you are happy - I hope you have a cosy Christmas! Best wishes from us all at WFC!
Delivers to my house
Delivers to my house. Great log substitutes and customer services.
15 December 2025
Reply from Wood Fuel Co-operative
Hi Ashleigh, Thank you for the review! I'm glad you're happy with everything. Have a lovely Christmas and Best Wishes from the WFC team for 2026!
Easy order and quick delivery
10 December 2025
Reply from Wood Fuel Co-operative
Thanks for taking the time to review us, Jane, we really appreciate it. I hope you have a cosy Christmas and New Year, from all the team at Wood Fuel Coop.
Have ordered from WFC in the past with…
Have ordered from WFC in the past with positive experience each time.
Re-ordered Briquettes - half pallet on this occasion.
As always, friendly/efficient & called me to query my 2 x 1/4 Pallet Order to suggest 1 Pallet and refund for saving on delivery of 1 Pallet, which was much appreciated 👍
Palletline Delivery Driver was a very efficient/friendly Lady who easily delivered the Pallet up my tarmac driveway to preferred position using battery powered/hydraulic trolley - nothing was a bother for her and I think she was 1st Class 👏
All in All, another easy order 👍 Thanks, Graeme
10 December 2025
Reply from Wood Fuel Co-operative
Hi Graeme,
Thank you for the great feedback! I'm really pleased you're happy with everything - it's really important to us that you get the best possible service. And I'm glad we helped you save a bit of money as well!
It's great to hear that Palletways did their job so well - I'll pass that on to them. :)
Have a lovely Christmas and New Year, from all of us here at Wood Fuel Coop!
Great service and quality product.
Speedy delivery. Well packaged on pallet which was whisked straight into my garage.
Woodlets logs burn well, clean to handle and are easy to stack in the packs.
9 December 2025
Reply from Wood Fuel Co-operative
Thank you Phil, I'm glad you received your pallet safely and easily. Enjoy your briquettes - and have a lovely festive break! Best wishes from all of us at the Wood Fuel Coop.
Everything is excellent apart from the…
Everything is excellent apart from the delivery which I know is not down to them but palletways - who never give enough notice! The eco logs I buy are fantastic and they get processed really quickly. I would def recommend them. Am v happy. The staff are friendly and customer service is great and apart from the delivery they would get 5stars
9 December 2025
Reply from Wood Fuel Co-operative
Thank you for your review Jane; I am so sorry Palletways didn't give you proper notice - we will keep reminding them how important it is to communicate properly.
I'm really pleased you are enjoying the heat logs and that the rest of our service was up to scratch. We do appreciate the feedback!
Have a lovely Christmas from the Wood Fuel Coop team!
Quick delivery
Quick delivery, super hot and clean burning bricks - all warm and cosy for Christmas 😀
9 December 2025
Reply from Wood Fuel Co-operative
Hi Charlotte, I'm so glad we can help you have a cosy Christmas! Thank you for your review and have a lovely festive break. Best wishes from all of us at the Wood Fuel Coop!
Super good quality RUF briquettes, highly recommend dealing with Wood Fuel co-operative
Super fast delivery and nice and easy to deal with. Made a mistake the previous year and the RUF briquettes didn't burn properly, no issues with this company and a full refund was immediately actioned, now that's A+++ customer service. This recent order is burning just great, thank you.
8 December 2025
Reply from Wood Fuel Co-operative
Hi Garry, I'm so pleased your latest order is working well for you and that we were able to help you with the previous issues. From all of us at the Wood Fuel Coop, have a lovely Christmas and New Year!
Reply from Wood Fuel Co-operative
Thankyou Tracey, I'm so pleased you had a good experience with us! We really appreciate you taking the time to review us. Have a lovely Christmas and New Year, from the whole team at Wood Fuel Coop.
This company is consistently very good
This company is consistently very good
Extremely helpful and honest staff
Even refunded me after paying as the courier service charge was less than the original cost
1 December 2025
Reply from Wood Fuel Co-operative
Hi John, Thank you! It's lovely to hear your postive experience, we really appreciate the feedback. From the whole team at Wood Fuel Coop, I hope you have a lovely Christmas and New Year.
Reply from Wood Fuel Co-operative
Thank you! Have a lovely Christmas and New Year, from all of us at the Wood Fuel Coop!
Delivered on time by a happy man.
8 December 2025
Reply from Wood Fuel Co-operative
That's lovely, thank you! I'll pass on your thanks to the Happy Man at Palletways! Have a great festive break, from us all at Wood Fuel Coop. :)
A great family business - used them over several years now.
A great family business. So friendly and well-organised and we like the new ‘express bundle’ options - great for when a whole pallet would be just too much. The quality of the briquets etc is first class, good advice given when needed and the delivery was exactly as requested - left safe & dry in garage as per our instructions.
4 December 2025
Reply from Wood Fuel Co-operative
Thank you Shona, we really do appreciate your loyalty and I'm delighted you're happy with everything. Thank you for your lovely review. :) Many thanks, Ashley
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