Woodpecker Flooring Reviews 

678
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the exceptionally helpful and friendly staff members who provide great support, professional advice, and efficient assistance throughout the purchasing process. Many consumers are also genuinely pleased with the lovely appearance, beautiful finish, and successful installation of the various flooring products. Some reviewers were not happy with long-term product durability, noting frustrating issues like peeling edges, cracking boards, and lifting surfaces over time. A few other people also felt that the customer service response was unhelpful and experienced difficulties when trying to resolve warranty claims or complaints.

What people talk about most

Product

Consumers find product experiences to be highly divided regarding quality. While many reviewers praise the... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the beautiful appearance, finish,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members consistently go the extra... See more

Customer service

Users describe ambiguous interactions with customer_service. While many reviewers report experiencing radio... See more

Service

People report positive experiences with service, often highlighting helpful staff and great aftercare... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a woodpecker floor down for over 10 years now and the quality is second to none. I called back into them recently as I needed some support with supplying some extra flooring for some other ro... See more

Company replied

Rated 5 out of 5 stars

Woodpecker flooring was recommended to me by my builder when I started my downstairs refurb. On his advice I went with the classic range. Woodpecker were kind enough to send many samples via MKM whe... See more

Company replied

Rated 5 out of 5 stars

Great customer service - always going the extra mile to help us out. And the flooring is absolutely perfect. We got samples from everywhere, but Woodpecker were the best. And they look even better... See more

Company replied

Rated 5 out of 5 stars

Recently installed Garden Oak flooring. Fantastic product, all pieces arrived in good condition, no damage when unpacked. Easy to install for competent diy’er. Reasonably forgiving over my ‘not quite... See more

Company replied


Company details

  1. Wood and laminate flooring supplier
  2. Decoration and Interior Design Store
  3. Flooring contractor
  4. Flooring Shop
  5. Home improvement shop
  6. Interior designer

About Woodpecker Flooring

Written by the company

Naturally inspired wood & wood design flooring for your home.

Woodpecker Flooring is a family-owned and operated business that has been delivering the best flooring products to homes for over 40 years. We take pride in our products and our commitment to customer satisfaction, which is why all of our floors come with their own warranty.

Solid and engineered* floors come with a 100-year warranty, and Brecon & Lynton floors come with a marketing leading 25-year warranty. Here at Woodpecker, we’re also serious about sustainability, meaning all of our real wood floors are sourced from responsibly managed, sustainable forests and are fully certified to the highest standards.

Our collections solid wood, real wood engineered and practical wood-effect floors are designed to bring beauty and style to your home. Choose from traditional plank flooring, popular herringbone, luxury design panels or striking chevron flooring in a range of colours, tones, and textures. From light and contemporary to charred and rustic, we have a floor to suit every style and interior. View all of our ranges online, order free samples or visit one of our many Woodpecker stockists across the country to find your dream floor.

Order Samples | Find Retailer | View Gallery



Highgrove Limed Oak | Design Panels |Woodpecker Flooring Highgrove Limed Oak

*All engineered ranges except Lynton.

Contact info

3.5

Average

TrustScore 3.5 out of 5

678 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(678)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

The product is top class

The product is top class, our customers love the ease of laying the flooring. So many colours and ranges available. Rebecca Telfer is so helpful and a joy to deal with. Nothing is ever to much trouble.

30 July 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Karen

Thank you for the wonderful feedback! We're so glad your customers are loving the flooring, and it's great to hear Rebecca's support is making a difference.

Thanks

Simon

Rated 5 out of 5 stars

Fantastic

We had a great experience with Woodpecker Flooring. The quality of their products speaks for itself—beautiful finishes, excellent durability, and a real sense of craftsmanship.

A special shoutout to Rebecca, who was incredibly helpful and full of knowledge. She took the time to answer all our questions, offered clear guidance, and made the whole process much easier. Her expertise and friendly approach made a real difference.

Highly recommend both the flooring and the team behind it!

30 July 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Penny

Thank you so much for the lovely feedback! We're thrilled to hear you’re happy with the products and support—Rebecca will be delighted.

Thanks

Simon

Rated 5 out of 5 stars

FANTASTIC COMPANY WITH GREAT KNOWLEDGE

FANTASTIC COMPANY WITH GREAT KNOWLEDGE, GOOD RANGE AND COMPETITIVELY PRICED.
WE WERE INTRODUCED TO WOODPECKER BY REBECCA. SHE HELPED US WITH DISPLAYS, PALLET STOCK AND ALL THE SUPPORT WE NEEDED TO GET UP AND RUNNING. SHES ALAYS AT THE END OF THE PHONE AND ALWAYS HAPPY TO HELP. I WOULD HIGHLY RECOMMEND REBECCA AND HER FANTASTIC COMPANY.

16 July 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Sean

Thank you so much for the wonderful feedback! We’re delighted to hear Rebecca and the team could help get you set up. We really appreciate the recommendation!

Thanks
Simon

Rated 5 out of 5 stars

I purchased the Harlech feather oak…

I purchased the Harlech feather oak flooring and I have not being disappointed. The quality of the flooring really shows and certainly will stand the test of time.

9 June 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Rachael

Thank you so much! We’re thrilled you love your Harlech Feather Oak flooring. Enjoy!

Thanks
Simon

Rated 5 out of 5 stars

As a experienced parquet specialist

As a experienced parquet specialist , I am always looking to use the very best products available. The wood pecker range certainly fall into that category. Precise milling and quality finishing combined is key to creating a immaculate outcome. Love using woodpecker flooring.
Billy trickett @ Academy wood flooring

21 June 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Billy

Thanks so much! Great to hear you’re loving the range. Really appreciate you sharing – keep up the amazing work!

Thanks
Simon

Rated 5 out of 5 stars

We’ve just finished laying 50sqm of…

We’ve just finished laying 50sqm of Brecon River Oak and love it. So easy to install and looks great throughout our downstairs.

30 July 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Leon

Thanks for review, really glad we could help.
Enjoy your new floor.

Thanks
Simon

Rated 5 out of 5 stars

Good quality wood, easy to fit.

The click fit wooden flooring is very easy to put down, however a bench power saw is a must. The wood is of good quality and look great when laid down. I would strongly recommend the click fit over tongue and groove.

26 July 2025
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Reply from Woodpecker Flooring

Hi Paul
Thank you so much for sharing your experience! We’re delighted to hear you found the click-fit flooring easy to install and love the quality and look.
Enjoy your new floor!

Thanks
Simon

Rated 5 out of 5 stars

Woodpecker’s helpful staff

The staff were so helpful. I inherited Woodpecker’s oak flooring when I bought a new property. I had no information how to care for the flooring but one of Woodpecker’s staff gave me so much advice and information, I couldn’t go wrong! He couldn’t have been any more helpful. Thank you.

7 July 2025
Unprompted review
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Reply from Woodpecker Flooring

Hello Mrs P Nash

Thank you so much for your kind words! We’re really glad our team could help you get all the information you needed about your new floor.

Thanks
Simon

Rated 5 out of 5 stars

New floor

My new floor looks lovely and is also hard wearing.

24 July 2025
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Kay

Thanks for your review, really glad to hear you love your new floor.

Thanks
Simon

Rated 5 out of 5 stars

Woodpecker were extremely responsive…

Woodpecker were extremely responsive and helpful. Informative and intelligent phone advice and quick turnaround times.

Highly recommended +++

16 July 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Richard

Thanks a lot for the great feedback! Really glad we could help out and get things sorted quickly.

Thanks

Simon

Rated 5 out of 5 stars

Great Response Excellent Product

Simon was very helpful and quick in his responses which were informative

25 June 2025
Unprompted review
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Reply from Woodpecker Flooring

Hi Martin

Thanks for your review, really glad we could help with your questions.
Enjoy your new floor.

Thanks
Yorick

Rated 2 out of 5 stars

Floor great apart from far too many…

Floor great apart from far too many short pieces sent three messages enquiring about beading and threshold but got no reply at all so on that basis I shall not be using you for my other rooms

16 June 2025
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Reply from Woodpecker Flooring

Hi Jason

Thank you for your feedback. We're glad to hear you're happy with the floor itself, but we're genuinely sorry to learn about the issues you experienced with the number of short pieces and, most importantly, the lack of response regarding your enquiries.

This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and frustration caused. Your messages should have been answered, and we are currently reviewing what went wrong to ensure this doesn’t happen again.

We understand your decision, but we’d love the opportunity to regain your trust. If you're open to it, please get in touch with us directly at info@woodpeckerflooring.co.uk, and we’d be happy to make this right.

Thanks

Simon

Rated 1 out of 5 stars

Extremely Disappointed After 5 Years

I’ve never written a negative review before, but I feel compelled to warn others before they spend their hard-earned money.

In 2021, we installed Woodpecker flooring in our home. My husband, a joiner with over 25 years of experience, installed the flooring himself, something he’s done hundreds of times. The screed was professionally laid and completely level.

Within just one year, the flooring began shifting and chipping at corners. Fast forward five years, and it’s deteriorated to the point where we've had no choice but to completely replace it.

In high-traffic areas like the kitchen and front entrance, large gaps appeared between boards, the laminate began to peel and the floor became an embarrassing eyesore. We had to lay down runners and rugs just to hide the damage.

Our trusted local flooring supplier (who’s been in the industry for over 30 years) has stopped stocking Woodpecker due to numerous complaints from his customers experiencing the exact same issues we've had.

There was a 25-year guarantee with our Woodpecker flooring, but it didn’t even last a fifth of that time.

If you're considering Woodpecker, please think twice. We’ve now spent thousands more redoing what we thought would be a long-term investment.

----------------------------------------
Edited 4 months later: Since writing this review, Woodpecker has received a flurry of 5-star ratings. Just a word of caution: almost all the recent 5-star reviews focus on how great the customer service is, not the actual flooring.

You'll notice that the 1-star reviews come from customers who’ve actually had the flooring INSTALLED for a few years, and they’re the ones reporting serious issues. Something to keep in mind before making a decision.

23 June 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Good afternoon Clare,

We appreciate your feedback and we would like the opportunity to put this right.
We are a family run company who take great pride in providing quality products and a great service.

It appears that this has not been your experience, please contact me 029 20888223 or email us info@woodpeckerflooring.co.uk.

I look forward to speaking with you.

Kind regards,
Indira

Rated 1 out of 5 stars

Really dissatisfied and disappointed…

Really dissatisfied and disappointed with this product, lasted 12 month(ish) before the joints started to fail and corners started lifting and breaking. I will add that I’m not a professional installer however, I’ve laid other brands of flooring in my own properties previously with zero issues. Seems to me the the joins are too small and of poor design/quality.
The only recommendation on this would be to avoid it really, not cheap to buy but appears to be cheap quality sadly.

20 June 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Howard,
Thank you for taking the time to leave a review. We're very sorry to hear about your experience and understand how frustrating it must be when a product doesn’t meet expectations.

We take feedback like yours seriously and would welcome the opportunity to review your case in more detail. We’re committed to investigating the issue fully and working with you to find a suitable resolution.

To help us do so, please could you email us at info@woodpeckerflooring.co.uk with the following details:

Your full name

Installation address

Product name

Any photos of the issue

Original purchase or installation date

Once we receive this information, our team will begin investigating right away.

Thank you again for your feedback, and we hope to hear from you soon so we can help put things right.

Kind regards,
Indira

Rated 5 out of 5 stars

Visit showroom if you can

Simon was very helpful. He had a good knowledge of their products. Answered all our questions. His input really helped us focus our minds on exactly what was the important criteria for us and our home /family.
We left with a few samples and will be back when we make our final decision .
I highly recommend a visit to their showroom to see floors laid over a large area rather than rely on a small sample .
Thank you Simon

18 June 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Christine

Thanks for your review, really glad to hear we could help with all your questions.

Thanks Yorick

Rated 3 out of 5 stars

Unfortunately didn’t turn up on the…

Unfortunately didn’t turn up on the date provided and I had already booked the fitters to come the following day .

18 June 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Janet

We're so sorry to hear that your flooring didnt arrive on the specified date. Please can you send your details through to info@woodpeckerflooring.co.uk and i'll take a look into this for you.

Thanks
Shay

Rated 5 out of 5 stars

The Woodpecker floor was a replacement…replacement floor

The Woodpecker floor was a replacement for a sub standard floor- woodpecker took compleat responsibility for this .
For no extra charge they surveyed the floor replaced it and fitted it by a very experienced fitter
So although there was great disappointment at first, you were able to speak to a human being who organized a refit of a new floor
The floor layer left having done a very good job and left the place spotless

16 June 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hello William

Thank you for sharing your experience. We're sorry that things didn’t start out as expected, but we’re glad we could make it right for you.

It's great to hear that the replacement process was smooth and that our team left you with a floor you're happy with and a spotless space.

Thank you for your patience and understanding and please dont hesitate to reach out if theres anything else that we can help you with.

Thanks
Shay

Rated 5 out of 5 stars

Delivery issue

Had trouble with delivery and Isabel at info sorted it out very quickly.

13 June 2025
Unprompted review
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Reply from Woodpecker Flooring

Hello Sheila

Thank you for your feedback. We're sorry to hear there was an issue with delivery, but it's great to know Isabel was able to sort it out quickly for you. We'll be sure to pass on your kind words to her!

Thanks
Shay

Rated 5 out of 5 stars

10/10

We have the Goodrich Barn Oak in our dining room. Have been really happy with it. Over a year later & it looks just as good as the day it was laid.
Hard wearing, practical floor - couldn't ask for more.
☆☆☆☆☆

12 June 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hello

We're thrilled to hear that you're still loving the Goodrich Barn Oak over a year later. It's great to know it's standing up to everyday life and still looks as good as new. We appreciate you taking the time to share your experience!

Dont hesitate to reach out if you have any questions or queries on aftercare.

Thanks
Shay

Rated 5 out of 5 stars

Had a problem with a floor laid…

Had a problem with a floor laid 18months ago.
It was dealt with very swiftly and professionally

10 June 2025
Unprompted review
Woodpecker Flooring logo

Reply from Woodpecker Flooring

Hi Greg

Thanks for your review! We really appreciate your positive feedback and are glad your issue was dealt with swiftly. Don't hesitate to contact us if there is anything else we can help you with.

Thanks
Shay

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