Woods Furniture Reviews 

2,578
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 553 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredible selection of top-notch furniture and the wonderfully welcoming staff who always offer expert advice and friendly support in store. People also highlight the exceptional delivery service, noting that items arrive promptly and team members handle assembly with great care and maximum efficiency. Though some customers experienced issues with occasional product defects, such as minor scratches or faulty parts noticed upon delivery. A few reviewers also noted occasional inconveniences regarding return processes or collection scheduling when dealing with these damaged items. Buyers appreciated when support teams managed to resolve these unexpected problems efficiently.

What people talk about most

Product

Consumers find product to be positive, highlighting stunning furniture that is clearly well made and stylish.... See more

Delivery service

Customers report positive experiences with the delivery service, often highlighting punctual arrivals and... See more

Staff

People report positive experiences with staff, highlighting helpful, knowledgeable, and genuinely friendly... See more

Quality

Clients share positive opinions on quality, consistently highlighting the solid build, stylish designs, and... See more

Service

Reviewers highlight positive aspects of service, praising the helpful, friendly, and knowledgeable staff from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brewery Square, lovely modern store. Great selection of merchandise. Many thanks to Kelly C for her expert knowledge and friendly advice. Smooth transaction, kept us informed about delivery etc. Also... See more

Company replied

Rated 5 out of 5 stars

What can I say but an excellent service from the minute I put items in my basket right through to delivery My seating benches are beautiful and exactly as described. Half the price from places one... See more

Rated 5 out of 5 stars

It is little wonder that Woods has been trading successfully for 151 years. Karen in the Bournemouth shop was incredibly helpful whilst choosing our table. Office phoned a week before to check our... See more

Company replied

Rated 5 out of 5 stars

Two Gorgeous new Ekornes Stressless chairs, delivered with care by Dylan, who stripped off all the packaging and placed them for us, all whilst trying not to stare as I had recently been stung in the... See more

Company replied


Company details

  1. #164 of 396 best companies in Home Furniture Shop
  2. #96 of 227 best companies in Bedroom furniture shop
  3. #32 of 120 best companies in Garden Furniture Shop
  4. #20 of 45 best companies in Kitchen Furniture Shop
  5. #14 of 19 best companies in Rustic Furniture Shop

Written by the company

We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,578)

534 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company are amazing

This company are amazing. Very happy with my dining bench, a small problem was resolved quickly and without fuss. Anya (who dealt with me) is a credit to the company. Highly recommend Woods.

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Great chairs

Great chairs, would have been a 5 out of 5 but original delivery date pushed back. Very happy with the chairs though.

1 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi Laura

Thank you for your review. I'm sorry to hear your delivery was slightly delayed, but really glad that you are so delighted with your new chairs!

Kind regards

Paul
The Woods Team

Rated 5 out of 5 stars

Beautiful Valencia set

Beautiful Valencia set! Very comfortable and easy to maintain so far! Love the table and have received so many compliments for it

13 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi Malbora

Thank you for your amazing review of your new Valencia Lounge Set! I'm really happy to hear how easy you're finding it to maintain.
I hope you continue to enjoy the set for many years to come and the compliments keep coming!

Thank you.

Paul
The Woods Team

Rated 5 out of 5 stars

Sutton dining table

Our Sutton dining table arrived on time and is a wonderful addition to our kitchen. The table is of the highest quality with a beautiful finish. We will definitely be using the company again in the future.

15 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hello VW

I'm really pleased to hear that you are so happy with your new Sutton dining table and that it's lovely quality has provided the perfect finish to your kitchen!

Thank you

Paul
The Woods Team

Rated 5 out of 5 stars

Hi just wanted to write about my recent…Dealings

Hi just wanted to write about my recent experience with woods furniture, This was with regards to a return which in all fairness with a fault that had appeared after about 10 months from purchase. The original sales was excellent, Above what I've ever experienced, And with regards to the return the support and service was again excellent. I checked out the reviews previously about woods furniture and it was very positive, The aftercare and support has been excellent aswell. The returns process was excellent so its just not about the service selling but if an issue occurs you can be sured that they will give you the same customer service, Paul the advisor has kept us updated and its been a pleasure to deal with. No doubt I will be an ongoing customer and would definitely recommend to anyone. This is a great company with a great service, Guy Hillman , Rct , South Wales. To paul and staff at woods company, Thanks very much, Guy.

22 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hello Guy

Thank you for leaving us such a brilliant review, it's really good to hear that on the rare occasion things do develop faults, that we can still make it right and deliver a great result.

Kind regards

Charlie
The Woods Team

Rated 5 out of 5 stars

Fantastic selection of quality…

Fantastic selection of quality furniture. The team were extremely helpful. Mark and Dillon who delivered our sofas and chair were great, everything put into place and all packaging removed. Thanks guys

9 July 2026
Unprompted review
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Reply from Woods Furniture

Hello Customer

I'm really pleased that your experience with our team here at Woods was so fantastic. Thank you for leaving us a review!
I've passed your kind words on to Mark and Dylan.

Kind regards

Paul
The Woods Team

Rated 5 out of 5 stars

Good service from start to finish

Good service from start to finish, kept up to date with delivery day. When delivered the old mattress was taken away and the new one installed. They wore overshoes to protect the new carpet.
Thank you we have bought a number of items over the years and you have always been very helpful and competitive.

Mike Shepherd

13 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi Mike

Thank you for your kind review. It's great to hear how smoothly everything went for you and that the delivery team took such great care of you!

Thank you.

Paul
The Woods Team

Rated 5 out of 5 stars

Excellent range of stylish furniture

Excellent range of stylish furniture. Showroom had an excellent range and the Staff were very helpful.
Bespoke order arrived as scheduled and the delivery team were great!

17 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi Richard

Thank you so much for your lovely review, it's great to hear how much you enjoyed your visit to us! I'm really pleased to see that the delivery went so well!

Kind regards
Paul
The Woods Team

Rated 5 out of 5 stars

Well managed expectations / careful delivery

Two Gorgeous new Ekornes Stressless chairs, delivered with care by Dylan, who stripped off all the packaging and placed them for us, all whilst trying not to stare as I had recently been stung in the face and looked like a Kardashian. Smooth process all round, time frames managed well, happy to recommend / use this company again.

23 June 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi Peter

Thank you for your kind review, I'm really pleased to hear that your beautiful new Stressless chair delivery went so perfectly for you! I have passed your thanks on to Dylan and we all hope you recover quickly from your sting.

Thank you,

Paul
The Woods Team

Rated 5 out of 5 stars

Dining corner bench

My dining corner bench was in the sale and such a reasonable price. I placed my order but clicked collection instead of delivery, I w contacted Woods in the evening and had an email back first thing in the morning from Anya. She allowed me to pay the extra fee for delivery and my corner bench was delivered the following week. The whole service was fabulous and the bench is absolutely beautiful.

19 June 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hello Sarah

Thank you for your review, I'm glad to hear how well your recent delivery went and how great your corner bench looks in your home! I've passed your kind words on to Anya who has expressed how pleased she was to be able to help!

Thank you,

Paul
The Woods Team

Rated 5 out of 5 stars

Great customer service

Great customer service. George and Mark were very helpful in delivering and building our furniture. Thank you.

16 July 2026
Unprompted review
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Reply from Woods Furniture

Hi Victoria

Thank you for your review, I'm really pleased to hear that you have received such a wonderful service from George and Mark who were really pleased to have been able to help. We hope you enjoy your new furniture for years to come!

Kind regards

Paul
The Woods Team

Rated 5 out of 5 stars

The quality of my what I purchased was…

The quality of my what I purchased was excellent. I love the furniture at woods and I am looking forward to purchasing more pieces for my home.

7 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi Georgeena

Thank you for your amazing review, I'm really happy to hear how much you love your new furniture and how delighted you are with the quality! We look forward to seeing you again soon!

Thank you,

Paul
The Woods Team

Rated 5 out of 5 stars

Mark and Dylan were very efficient and…

Mark and Dylan were very efficient and so kind.

22 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hello Cordelia

Thank you for leaving us a review and for your kind words about Mark and Dylan. I have passed these on to the team and they have both mentioned what a pleasure it was to be able to help with your delivery and installation!

Kind regards

Paul
The Woods Team

Rated 5 out of 5 stars

Recently bought the most gorgeous sofa…

Recently bought the most gorgeous sofa from Woods. Couldn’t be happier with it. Beverley went the extra mile ensuring we were able to collect the sofa the next day from their warehouse so we had it for our first night in our new home. Highly recommend and will certainly be returning in future!

10 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi Rachel

Thank you for your great review, it's good to hear that your beautiful new sofa has brought you so much joy already! I've passed your kind words onto Beverley at our Castlepoint store and she has asked me to mention how much she enjoyed being able to help you with your purchase. We hope to see you again soon!


Thank you,

Paul
The Woods Team

Rated 5 out of 5 stars

Woods are a great quality store

Woods were so helpful in sourcing a replacement part for my sofa from Italy. They arranged for it to be fitted & when the company fitting it couldn’t take the very large old part away, Woods came round the next day and took it away themselves. A big shout out to Paul for all his help. Woods is a quality store with beautiful furniture & great, helpful staff. I highly recommend them!

13 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hello Elaine

Thank you for sharing your experience and leaving us such a lovely review. I have passed your thanks on to Paul who really enjoyed being able to help you out with your sofa part and fitting.
We really hope to see you again soon at either our new showroom in Bournemouth or one of our Dorchester stores so we can help you again with your next beautiful furniture experience.

Thank you,

Charlie
The Woods Team

Rated 5 out of 5 stars

Eric and Mark delivered our dining room…

Eric and Mark delivered our dining room table and chairs, they were so efficient, careful, considerate and just cracked on with putting it all together making sure that everything was perfect. Thank you for the fantastic service.

20 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi Alison

Thank you for your kind review. It's great to hear that your delivery and installation experience was so amazing. I have passed your kind words onto Mark and Eric, they have both said how they enjoyed helping you with this and look forward to being able to help you again in the future!

Thank you,

Paul
The Woods Team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The chairs are wonderful….. delivered on time by two polite and efficient men. I will definitely use Woods again.

20 July 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi chfcj123

Thank you for leaving us such a good review, I'm really pleased to see how much you are enjoying your new chairs! We hope to be able to help again soon and that you enjoy your new chairs for years to come!

Thank you,

Paul
The Woods Team

Rated 5 out of 5 stars

Sennen is an absolutely amazing asset…

Sennen is an absolutely amazing asset to the company. Very articulate in the way he speaks about an item I was interested in. Nothing pushy, nothing overly dramatic in the slightest. Totally natural and very professional. It was because of this guy I bought the coffee table. Delivery was great and professional too. Very happy to recommend Woods’s and will return.

19 June 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hi Mark

Thank you for your amazing review, I'm really pleased to hear that you had such a fantastic experience both with Sennen in our new showroom at Castlepoint and with our delivery team. I've thanked Sennen and the team and they are really happy to have been able to deliver this quality of service to you!
We hope to see you again soon!

Kind regards

Paul
The Woods Team

Rated 5 out of 5 stars

Excellent service from Woods Furniture

Excellent service from Woods Furniture, I received a quality table at a great price. Very happy with my purchase.

1 June 2026
Unprompted review
Woods Furniture logo

Reply from Woods Furniture

Hello Samara

Thank you for your lovely review, I'm glad to hear what an excellent service you received from our team and how much you are enjoying your amazing new table!

Kind regards

Paul
The Woods Team

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