Brewery Square, lovely modern store. Great selection of merchandise. Many thanks to Kelly C for her expert knowledge and friendly advice. Smooth transaction, kept us informed about delivery etc. Also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What can I say but an excellent service from the minute I put items in my basket right through to delivery My seating benches are beautiful and exactly as described. Half the price from places one... See more
It is little wonder that Woods has been trading successfully for 151 years. Karen in the Bournemouth shop was incredibly helpful whilst choosing our table. Office phoned a week before to check our... See more
Company replied
Two Gorgeous new Ekornes Stressless chairs, delivered with care by Dylan, who stripped off all the packaging and placed them for us, all whilst trying not to stare as I had recently been stung in the... See more
Company replied
Company details
- #164 of 396 best companies in Home Furniture Shop
- #96 of 227 best companies in Bedroom furniture shop
- #32 of 120 best companies in Garden Furniture Shop
- #20 of 45 best companies in Kitchen Furniture Shop
- #14 of 19 best companies in Rustic Furniture Shop
Written by the company
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Contact info
High East Street 34-35, DT1 1HN, Dorchester, United Kingdom
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly team and quick smooth delivery…
Friendly team and quick smooth delivery process
9 July 2026
Unprompted review
Reply from Woods Furniture
Hello Fiona,
Thank you for your review, it's great to hear how you enjoyed your experience all the way through from browsing to how smoothly the delivery service went for you!
Kind regards
Paul
The Woods Team
Brilliant
Brilliant, friendly and very knowledgeable service from Beverley. Delivery was excellent, very careful and helpful. The table and chairs I purchased look beautiful and receives lots of compliments. The store is perfectly laid out, with lots of beautiful items. I would definitely go back if I ever need anything but I would look for Beverly as I think she went above and beyond to make our experience great.
22 May 2026
Unprompted review
Reply from Woods Furniture
Hi Sheila,
Thank you so much for your kind review, I have passed your comments on to Beverley who has said what a pleasure it was to have been able to help you with your new table and chairs and how she hopes to see you again soon. It's great to hear how many compliments you are getting about your new set and what a wonderful experience you had!
Thank you,
Paul
The Woods Team
Good Local furniture supplier
Local furniture supplier with good showrooms and range of stock. Can be expensive but good quality. The most recent purchase had one of the four legs loose. I didn't immediately discover it - relying on their £99 'White glove' service. Once I made them aware they engaged a very good independent technician who sorted it out swiftly and they reimbursed the cost.
24 June 2026
Unprompted review
Reply from Woods Furniture
Hello Peter,
Thank you for your review, I'm pleased to hear how happy you are with the quality of your new furniture and your visit to our stores.
I am sorry to hear that there was an issue with one of the legs, but really glad we could resolve this for you quickly and easily!
Kind regards
Paul
The Woods Team
Personal service
We really valued the personal service that Woods gave us, keeping us up to date with progress on production and delivery of our Ercol snuggler/sofa when it was delayed and always promptly answering any queries. When we noticed the scatter cushion was missing they diligently searched the warehouse and ordered a replacement (FOC) when it wasn’t found. I’m so pleased we were able to go the shop, try out the sofa and speak to an actual person face to face - so much better than ordering on line!
6 July 2026
Unprompted review
Reply from Woods Furniture
Hello Joan,
Thank you for your review, we always aim to deliver the personal service and fantastic experience you have received. I'm sorry to hear that you were missing a cushion, but really glad that we have resolved this quickly and easily for you. We hope to see you again soon!
Thank you,
Paul
The Woods Team
Jake was very helpful while I was…
Jake was very helpful while I was thinking about purchasing, and in planning my delivery once I had decided to go ahead. The delivery men were polite, helpful, kept me updated and had my lovely new Milan dining table assembled in no time. All in new condition and lovely quality. Very happy with my purchase 😀
15 June 2026
Unprompted review
Reply from Woods Furniture
Hi Paula,
It's great to hear how much you enjoyed your visit to see Jake and how flawlessly the delivery service went, thank you for your review!
I'm so glad you are happy with your purchase and I have passed your kind words on to Jake and the delivery team. We hope to see you again soon!
Thank you,
Paul
The Woods Team
Quality Product, great customer service.
Ordered a corner dining bench and table set.
Sadly the table arrived broken.
Was dealt with quickly by Anya, who arranged a replacement and collection.
I am delighted to say that the set once assembled all together, it is a lovely piece of quality furniture.
Thank you for all your help and I would 100% recommend.
29 June 2026
Unprompted review
Reply from Woods Furniture
Hi Maria,
Thank you for your review, I'm really sorry to hear that your table arrived broken, but really glad to hear that Anya quickly and efficiently got this resolved for you and that you are now enjoying your set!
I have passed your kind words on to her, and she has said what a pleasure it was to be able to help!
Thank you,
Paul
The Woods Team
Incredibly professional
Incredibly professional, friendly, and helpful! Will definitely use again.
17 June 2026
Unprompted review
Reply from Woods Furniture
Hello Chria,
Thank you for your review. It's always a real pleasure to be able to help with your new furniture purchase and to deliver that next level service!
We look forward to welcoming you back soon.
Kind regards
Paul
The Woods Team
Excellent service
Excellent communication, bought one sofa and had it delivered as per arrangement. Liked it so much we ordered a second one on which we were given a discount. Again delivered in time frame specified. Followed up by phone to check that all was ok.
Have used many times over the years, a very honest and reliable company.
25 June 2026
Unprompted review
Reply from Woods Furniture
Hello JM,
Thank you so much for your kind review, it's fantastic to hear that you liked your sofa so much that you then bought another! I'm really glad that we could deliver such a good experience for you and we hope to be able to help again soon!
Thank you,
Paul
The Woods Team
Head of Sales Karen was Fantastic
Head of Sales Karen was extremely helpful when I was making choices over new furniture for the home. I never felt rushed and when I changed my mind a few times it was never an issue. Very pleased with the excellent quality and beautiful looking furniture.
22 June 2026
Unprompted review
Reply from Woods Furniture
Hello Anne,
Thank you so much for your review, I have passed your kind words on to Karen who has said what a genuine pleasure it was to have been able to help with your new furniture purchase. We truly enjoy being able to deliver the wonderful experience you have described and are really glad to hear how you love your beautiful new items!
Thank you,
Paul
The Woods Team
Shame I can’t give this company zero…
Shame I can’t give this company zero stars. Bought an expensive outdoor sofa and fire pit and paid for them to set it up. They took my money then refused to set it up, didn’t supply instructions and then refused to engage. After weeks of haggling I received a paltry £50 refund. Sales Director at Dorchester has no concept of customer service.
Unfortunately Paul’s response below is incorrect - we were forced to assemble the fire pit ourselves as Woods point blank refused to do so and would not refund the assembly fee I had paid until I threatened to stand outside the Brewery Square shop and warn every potential customer about their lack of service. Don’t try to reinvent the truth Paul!
8 August 2025
Unprompted review
Reply from Woods Furniture
Hi Rob
I'm really sorry to see that you had some issues with your delivery and setup. I can see this happened back in 2023 and the notes on our system show that although you are correct and the item was not assembled at the time of delivery, this was due to your ongoing works which meant this could not be done at the time. The team at the time did follow up with you and you confirmed to them that you had decided to assemble the set yourself rather than call and allow us to provide this service. We did, at the time, reimburse you fully for both delivery and assembly costs.
If you would like to discuss this further please do reach out to us again.
Kind regards
Paul
The Woods Team
Great service from Woods.
Great help with understand products in showroom. Delivery no problem when we changed date and Dylan and Mark could not have been better during the delivery process. Well done guys.
1 July 2026
Unprompted review
Reply from Woods Furniture
Hi Anthony,
Thank you for your fantastic review of our service, range and store! I have passed your kind words onto Dylan and Mark and they have both mentioned what a pleasure it was to have been able to help you. We take great pride in being able to deliver the excellent service you have received!
Thank you,
Paul
The Woods Team
Very helpful staff in the Dorchester…
Very helpful staff in the Dorchester shop, good communication and great delivery from Mark and Dylan. Thanks to all.
1 July 2026
Unprompted review
Reply from Woods Furniture
Hello Frances,
Thank you for your review. I have passed your kind feedback on to Mark and Dylan who were more than pleased to be able to help deliver your new furniture!
Kind regards
Paul
The Woods Team
We love the sofa
We love the sofa. Staff in Bournemouth branch are super helpful and friendly. Dylan and Mark the delivery persons did brilliant job, they were very polite and help us install the sofa and took the packagings away. 5 start service!
2 July 2026
Unprompted review
Reply from Woods Furniture
Hi Lin,
Thank you for your great review, it's good to hear how much you love your new sofa and how pleased you are with the service you have received from our team! I have passed your kind words on to Dylan and Mark and they have said how happy they are to have been able to help!
Thank you,
Paul
The Woods Team
Brilliant service and quality goods
Brilliant service and quality goods.
We originally ordered 6 dining chairs a few months ago and were really pleased with the quality of them.
We recently noticed a small split down one of the seams - I contacted them to report this and the costumer service since then has been second to none! Absolutely brilliant communication via Paul at Customer Services - I really think that others could learn from his polite, helpful and clear customer service. The issue was quickly resolved and the chair replaced.
We would definitely use again in the future! Thank you!
3 July 2026
Unprompted review
Reply from Woods Furniture
Hello Perkins,
Thank you for your review of your dining chairs, I am really pleased that you are happy with the quality of them.
I'm sorry to hear that one of the seams had an issue and had begun to separate and glad that Paul was able to help and rectify the matter for you quickly.
I have passed your feedback on to him and he has said it was an absolute pleasure to be able to get this resolved for you.
We look forward to seeing you again soon.
Kind regards
Charlie
The Woods Team
Reply from Woods Furniture
Hi Archie,
Thank you for your review, it's great to hear that everything went smoothly for you. We hope to see you again soon!
Thank you,
Paul
The Woods Team
All good
Helpful staff. No pressure to buy, Questions answered. Purchase made later - delivery fine - all good.
1 May 2026
Unprompted review
Reply from Woods Furniture
Hi David,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our team helpful and that you felt comfortable browsing without any pressure. It's great to know your questions were answered, your delivery went smoothly, and that everything met your expectations.
We really appreciate your support and hope you enjoy your purchase for years to come!
Thank you, The Woods Team
Paul gave us a call after our table was…
Paul gave us a call after our table was delivered to make sure we were happy with the product. A small touch that made the whole experience feel a lot more personal.
1 July 2026
Unprompted review
Reply from Woods Furniture
Hi Tower Bridge Studios,
Thank you so much for your kind review.
We're delighted to hear you're happy with your table and that Paul's follow-up call made a positive impression. We believe it's the little touches that make all the difference, so it's wonderful to know you felt the experience was personal.
We really appreciate your feedback and hope you enjoy your table for many years to come!
Best wishes,
Emma-Lousie, The Woods Team
Great service
Great service. Mark and Dylan were very obliging rearranging existing furniture to house my new chair.
All packing rubbish removed.
1 July 2026
Unprompted review
Reply from Woods Furniture
Hi Vanessa,
Thank you for your lovely review!
We're so pleased to hear that Mark and Dylan provided such great service and were happy to help rearrange your existing furniture to accommodate your new chair.
We'll be sure to pass on your kind words to them, they'll really appreciate the recognition. It's also great to know you were happy with the care they took in removing all the packaging.
Thank you for choosing Woods Furniture, and we hope you enjoy your new chair!
Emma-Lousie, The Woods Team
Great Help and Advise
Great customer service by Kelly at the Brewery Square shop.
Helped and advised on furniture that would suit are holiday home as well as being in keeping with the property and within our price range. Kelly is always welcoming and comes up with great ideas.
30 May 2026
Unprompted review
Reply from Woods Furniture
Hi Customer,
Thank you so much for your wonderful review! We're delighted to hear that Kelly was able to help you find the perfect furniture for your holiday home while keeping your style and budget in mind.
Kelly will be thrilled to know that her advice, ideas, and welcoming approach made such a positive impression. We really appreciate you taking the time to share your experience and look forward to welcoming you back to our Brewery Square store in the future.
Enjoy your new furniture!
Emma-Louise, The Woods Team
Received damaged goods
Received damaged goods, I was not made aware that any damage was to be reported with 3 days - item was stored in box until I had the opportunity to unpack it, approx. 10 days after delivery. So because of this Woods Furniture will not replace the item, extremely poor! I will be taking this further with Trading standards - feel like I have been conned.
27 June 2026
Unprompted review
Reply from Woods Furniture
Hi Paul,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing this situation has been.
Our reporting timeframe is in place because it allows us to investigate issues with our delivery partners and resolve them accordingly. We do ensure this is laid out clearly within our terms and conditions.
I can see that our customer care team are in contact with you currently with regards to this.
Emma-Lousie, The Woods Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.