WoodUpp - Australia Reviews 

104
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TrustScore 4.5 out of 5

4.4

RIVA Offices - Office 71, 2/14 Edgewater Court, 4217 Robina, Queensland, AU

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Rated 5 out of 5 stars

We visited WoodUpp showroom at Coomera and found the staff friendly and knowledgeable about there products. Overall a good experience. Deliver for the panel we chose was from Melbourne but didn’t take... See more

Company replied

Rated 1 out of 5 stars

If you're ordering from Australia - expect a massive delay with no communication. Ordered a quite a few things, no response for over a month, you need to followup with them. I'm sure the products... See more

Company replied

Rated 5 out of 5 stars

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more

Company replied

Rated 5 out of 5 stars

Quick delivery to the door, easy installation and looks amazing. Bonus, our bedroom smell like a forest.

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp - Australia

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info

  • RIVA Offices - Office 71, 2/14 Edgewater Court, 4217, Robina, Queensland, Australia

  • 1300966387

4.4

Excellent

TrustScore 4.5 out of 5

104 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(104)

1,652 reviews in the last 12 months

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Rated 4 out of 5 stars

Panels

Received the panels, one panel had a chip along the wood grain like a large splinter about 50mm long.
I also emailed and did the survey, I emailed about the glue for fixing and never heard anything back, also mentioned it in the survey.

30 April 2026
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Reply from WoodUpp - Australia

Robert, I am so sorry that your email about adhesive went unanswered — I can see it right here in our system and I'm really sorry we missed this! We will get back to you! 😊

I can also see that we haven't received a separate message regarding the damaged panel, so please do reach out to us directly with some photos and we will make sure to look into this and find the right solution for you. 😊

Wishing you a great weekend!

Best regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Excellent product and finishes off the…

Excellent product and finishes off the room perfectly

28 April 2026
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Reply from WoodUpp - Australia

Thank you for your review, Fraser! 😊
It’s great to hear that you’re happy with the final result!

Enjoy your new space, Fraser ✨

All the best
Team Australia

Rated 4 out of 5 stars

Dilivery was swift and the panels…

Dilivery was swift and the panels arrived in good condition. We live in NSW. Also, we have got support from Mick regarding panel colours and examples.
We have installed the wooden panels ourself. They are great as a feature wall and it really improved my son’s room insulation. I wish we did this long time ago.
Though there are videos how to install the panels, installation could be tricky for those with no experience especially for power points, finding studs or uneven walls. My husband is a tradie and we overcome our issues quickly because we have ample of tools at home. My advise is for people who wants to install panels, you need to plan well and gather the tools.
Overall my experience with panels was very positive and I’m planning to buy more for my hallway feature.
Thank you Ban and team.

25 April 2026
Unprompted review
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Reply from WoodUpp - Australia

Thank you so much for taking the time to share such a detailed review. This is truly fantastic feedback for both us and future customers reading about our products here on Trustpilot 😊

What really means the most to us is hearing the positive effect the panels have had in your son’s room — especially the improved insulation and comfort for the whole family. When customers say “we wish we had done this long ago,” that is honestly one of the biggest compliments we can receive, because it shows the panels have made a real difference in everyday life.

Thank you as well for sharing your honest installation experience and helpful advice for other customers considering a DIY project. Planning ahead and having the right tools definitely makes a big difference.

We truly appreciate your support and can’t wait to help you with your hallway project as well. Mick says hello! 😊

All the best
Team Australia

Rated 3 out of 5 stars

Woodupp samples

I ordered samples from Woodupp. The samples arrived, they looked great and are a good size.

However, there was no labelling to say the package was from Woodupp, no labelling on the samples, and no additional information about the product. As I had ordered samples from a number of companies, it took a bit of time and research to work out where these particular samples had come from.

I suggest labelling the envelope, putting labels on the product with the company name and product name. It would also be worth including some product information in the package, for example, sizes of full sheets, current prices, a catalogue, or installation instructions. These would be useful when comparing products and making decisions.

So, nice product, just more supporting information needed.

23 April 2026
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Reply from WoodUpp - Australia

Hi Kym, thank you for your feedback. This is quite odd though as all of our samples are sent out in WoodUpp branded boxes, with our Aluwood outdoor panels being particularly unique as they are natural timber as opposed to Wood Plastic Composite. I am genuinely unsure of how this has happened Kym. We will have someone reach out to you via email for any assistance we may be able to provide.

Rated 5 out of 5 stars

Loving EMBRACE

The experience from discovery of the EMBRACE range through to delivery was professional and great. Very happy with the EMBRACE and especially with the versatility. Probably the most elegant temporary solution (obviously can be used more permanently as well).

14 April 2026
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Reply from WoodUpp - Australia

Thank you so much for taking the time to share your experience with us, Huy. It’s so exciting for us to receive feedback on Embrace, as this is our brand-new product series. 😊

We truly appreciate your support and are very happy to hear that the experience lived up to your expectations. 🙌

Best regards,
Team Australia

Rated 5 out of 5 stars

EMBRACE..…

I recently purchased the embrace room divider and I want to share my wonderful experience in dealing with Woodupp -especially Mick. Mick provided excellent communication when I made my initial inquiries and was given a great verbal description of the collection. The dividers were very well made and quite easy to install.

20 April 2026
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Reply from WoodUpp - Australia

We’re thrilled to hear that your experience with WoodUpp lived up to expectations from your first inquiry to the final installation!

Mick will be very happy to hear your kind feedback. 😊

Wishing you lots of joy with your new Embrace room divider - thank you so much for choosing WoodUpp, Richard!

Best regards
Stine Brorsen
Customer Experience Team

Rated 5 out of 5 stars

Ordered two panels

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping.
Delivered on time as promised.
Great experience and service from Day 1, Delivery and post Delivery- Love the look and product- looks 5 star.

8 May 2026
Unprompted review
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Reply from WoodUpp - Australia

Hi Louis, we really appreciate such a glowing revue and makes the team very happy to see happy customers 🙂

Rated 5 out of 5 stars

Quick and easy to deal with and product…

Quick and easy to deal with and product turned up very quickly undamaged

8 April 2026
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Reply from WoodUpp - Australia

Thank you so much DIno, much appreciated. It's always nice to get positive feedback, even for freight as they sometimes don't get it right unfortunately.

Rated 5 out of 5 stars

Very happy with the quality of the…

Very happy with the quality of the panelling after comparing to other brands, wood upp is superior. Had a small delivery issue which was rectified promptly. Special thanks to Ben to assisted me

3 May 2026
Unprompted review
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Reply from WoodUpp - Australia

Hi Helen, our sincere apologies for the freight issue, and thank you for your patience and understanding. It's very nice to hear that you really appreciate the WoodUpp quality, along with Ben's service 🙂

Rated 5 out of 5 stars

Quality Product Attractive and Strong

I made contact with the home office and apparently was sent the samples from there but the product is the same as the Australian version I was informed. The solid timber and aluminium sheet backing makes this a hardy product and very attractive, for the entrance it would be a massive improvement to just paint, and a quick transition. I have seen some other versions which were formed material that was hollow and not in the same class. I am looking forward to finding out more as it could be ideal for around glassed in areas too.

19 March 2026
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Reply from WoodUpp - Australia

Hi Anne, thanks for such a glowing review of our Aluwood outdoor product. They really are very unique and the Danish quality certainly shines through when compared to plastic composite panels for sure. We really appreciate your kind words Anne 🙂

Rated 4 out of 5 stars

Definitely a company to consider.

Customer service could not be faulted.
Delivery timely.
Easy to use website.
Product, overall pleasing.
Only ‘criticism’ being unlike the videos, found it difficult to achieve clean cuts without facing challenges with the backing.

25 March 2026
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Reply from WoodUpp - Australia

Hi Nabs, I'm sorry to hear that you had issues with the cutting, and we are always here for advice if you have any future projects. It's great to hear that you appreciated our service and the quality of the product in any case 🙂

Rated 5 out of 5 stars

Excellent wall panels

Walked into the showroom and selected a product, and advice on a TV hanger, ordered it on the spot and it arrived that week.

I'm very happy with the service, even the delivery fee was affordable!

I installed the panels myself in a couple of hours, including the TV hanging system. It couldn't have been easier.

Super happy with the products.

23 March 2026
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Reply from WoodUpp - Australia

Hi Amanda, it's great to hear that you are so happy with the experience that our team were able to provide you with, along with the appreciation for the quality of our products. Thank you so much, we genuinely appreciate it 🙂

Rated 5 out of 5 stars

Exceptional service and followup

Ben and the team at Woodup are so professional. Our whole experience from samples to ordering and collecting was amazing. We have installed Woodup panels the outcome was better than we expected and so simple. Thanks so much Woodup team.

14 April 2026
Unprompted review
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Reply from WoodUpp - Australia

Hi Tama, thank you so much. Yourself and Darlene have been a pleasure to deal with and we genuinely appreciate your kind words. We look forward to your next project 😊

Rated 5 out of 5 stars

The product and the people.

The product and the people.
Always got a quick response with any queries. Made such a difference.

19 March 2026
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Reply from WoodUpp - Australia

Hey Christine, thank you so much for the 5 star review. It's always great to receive positive feedback!

Rated 5 out of 5 stars

Great Customer Service and amazing products

We have the DUPPS (picture hooks) and panel covers in the copper. From the moment I placed my order Mick from WoodUp called and confirmed it personally and was a pleasure to work with, answering all of my questions. When there was a hiccup with delivery, he and the team were straight onto letting me know and keeping me updated. It was a great experience working with WoodUp for my project. I highly recommend their products and Customer Service.

18 March 2026
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Reply from WoodUpp - Australia

Hi Ashleigh, your patience with delays was amazing and we genuinely appreciate it more than words can say. You have been an absolute pleasure to deal with and we are grateful to have you as a customer 🙂

Rated 5 out of 5 stars

Bought the accoustic panels and the…

Bought the accoustic panels and the quality is great, easy to install with fantastic accessories to go with. Customer service was quick to respond with any questions we had. Highly recommend these guys.

13 March 2026
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Reply from WoodUpp - Australia

Hi Anne, thank you so much for such positive words, the team and I appreciate it very much

Rated 4 out of 5 stars

Installed WoodUpp panels recently

Installed WoodUpp panels recently, and am pleased with the quality and almost consistent veener. MDF is stapled to the felt, which has a drawback that once you cut the MDF it leaves it unsupported from one end, so you need glue as well.

10 March 2026
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Reply from WoodUpp - Australia

Hi Saurabh, thank you for your 4 star review, it is greatly appreciated. The lamellas are stapled in order for our CREATE accessory range to be installed and function correctly, so we do illustrate the need to screw or restaple the lamellas after cutting. At least you came up with a solution to make it work, and the important thing is that you are happy with the end result 🙂

Rated 5 out of 5 stars

Highly recommended

We chose WoodUpp panels as they had the colour wood with the lighter felt backing that we wanted. We needed them in a hurry and the team ensured that they arrived on time. We are thrilled with the results. We used the panels on two walls and brought the shelves which finish off the look. We highly recommend WoodUpp 🤩

30 March 2026
Unprompted review
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Reply from WoodUpp - Australia

Thank you so much Mia. We love to hear that our products make our customers so genuinely happy with their finished project, and so glad that we get to be a part of it 🙂

Rated 5 out of 5 stars

I love the whole product range!

I love the whole product range!
The customer service and technical knowledge has been amazing. I will definitely be back for more! :)

10 March 2026
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Reply from WoodUpp - Australia

Thank you so much Shani, that is greatly appreciated 😊

Rated 5 out of 5 stars

Excellent service and panels

I've had a great experience with WoodUpp and I'm really happy with the final outcome of the installation. When I initially ordered, it was during the Black Friday sale which meant I benefitted from the price even when some items were delayed on coming into Australia. Ben from the team gave multiple options, one of which was to deliver the main parts of the order with the accessories delivered later. This was great as it allowed me to complete the main project and wait for the final items to come in once in stock.

The panels look fantastic and Ben from the team was great to deal with in terms of keeping me up to date on the shipping status and arranging the delivery of the back ordered items. I would absolutely buy from WoodUpp again.

22 March 2026
Unprompted review
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Reply from WoodUpp - Australia

Hi Raj, we genuinely appreciate the patience of our customer when items are delayed. Sometimes these things are well beyond our control, so it's great when customers understand that. Awesome to hear that Ben did an amazing job in keeping you updated on when your products would arrive, and so glad to hear that it was all worth the wait Raj 🙂

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