WoodUpp - United Kingdom Reviews 

199
TrustScore 4.5 out of 5

4.6

Oakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB


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Rated 5 out of 5 stars

Exceptional quality. Outstanding service. They have thought of everything with regards to accessories. We cut down and fitted ourselves and it couldn’t haven gone smoother. Lights look amazing too. Th... See more

Company replied

Rated 5 out of 5 stars

WoodUpp offers excellent products. They may not be the cheapest option on the market, but the quality is something you can both see and feel. The materials are well made, the finish is superb, and the... See more

Company replied

Rated 1 out of 5 stars

Arrived damaged still no replacement been sent avoid. Still nonone has been intouch after the reply on here please can a replacement be sent asap its been over a montg

Company replied

Rated 5 out of 5 stars

Good quality product, ordered after receiving a sample. Not yet put on the wall. Easy to order online. Well packaged, arrived on time. The panels are heavy so beware when lifting them.

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp - United Kingdom

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info

  • Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, United Kingdom

  • +44 208 089 9996

4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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Replied to 95% of negative reviews

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4.6

All reviews

(199)

1,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick delivery

Quick delivery. Good quality

27 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Graham,

Love to hear it! 🙌 Thanks for choosing WoodUpp, Graham. We hope the panels have found their perfect spot in your home 🪵🏡

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Exceptional quality

Exceptional quality. Outstanding service. They have thought of everything with regards to accessories. We cut down and fitted ourselves and it couldn’t haven gone smoother. Lights look amazing too. Thank you 🙏

18 May 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Rebecca,

This was such a lovely review to read 🥰 It sounds like your project came together beautifully, and we’re especially happy to hear the DIY installation went so smoothly.

And the lights really are the finishing touch, aren’t they? 💡✨ Thank you for choosing WoodUpp. Enjoy your new space!

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 1 out of 5 stars

Arrived damaged still no replacement…

Arrived damaged still no replacement been sent avoid.

Still nonone has been intouch after the reply on here please can a replacement be sent asap its been over a montg

21 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Yassir,

I’m really sorry you’re still waiting, especially after your order arrived damaged in the first place. I completely understand why you’re frustrated.

I’ve asked our team to reach out to you directly so we can look into what has happened with the replacement and find a solution for you. 📦🤝

Hopefully we can get this back on track for you very soon.

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Good quality product

Good quality product, ordered after receiving a sample. Not yet put on the wall. Easy to order online. Well packaged, arrived on time. The panels are heavy so beware when lifting them.

23 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Hazel,

It’s lovely to hear the sample helped you choose and that everything arrived safely and right on time 📦🌿

All that’s left now is to get those panels on the wall 🛠️😊 We hope the finished space turns out exactly as you imagined!

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Love these hooks

Love these hooks. Fitted so easily on Nature wall panels on my staircase. Look great too.

16 July 2026
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Reply from WoodUpp - United Kingdom

Hi Celia,

Sounds like our accessories were the perfect finishing touch for your staircase 🏡🌿 We’re so happy you love how they look 🤩

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

WoodUpp offers excellent products

WoodUpp offers excellent products. They may not be the cheapest option on the market, but the quality is something you can both see and feel. The materials are well made, the finish is superb, and the overall product feels premium. I would definitely recommend them.

17 October 2025
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Igor,

Thank you for such a thoughtful review 🙌 It means a lot to hear that the care we put into our materials and finish is something you can actually see and feel in the final product.

And your recommendation is probably the best compliment we could ask for. Thanks for choosing WoodUpp 🌿✨

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Great product with very thick felt and…

Great product with very thick felt and good finish. Delivered quickly and easy to put up. One word of advice if you’re glueing your panels try not to do it in hot weather as the glue goes off very quickly

9 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Martyn,

Thank you so much for the lovely review! ⭐

And that’s a great tip about the glue. Hot weather and fast-drying glue can definitely turn a relaxing DIY project into a bit of a race ☀️😅

So glad you’re happy with the finished result. Thanks for sharing your experience and the advice!

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Excellent company with products of superior quality.

The company shows excellent professionalism through its outstanding communication and support.
Most notably, it provides high-quality products, including panels, accessories, and other items, all of which meet the highest standards—fully recommended!

7 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Monika,

Wow, thank you so much for such a lovely recommendation! ⭐

It genuinely means a lot to know that you’ve had such a great experience with both our team and our products. 🤎

And of course, Jay says hi! 👋 I’ll make sure he knows you left us such kind words.

Thank you for trusting us with your project, Monika! We really appreciate it 🙌

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Prompt delivery of order

Prompt delivery of order
Excellent quality of products

7 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Thank you so much, Sue! 😊

We're so happy to hear you've had a great experience with us and that you're pleased with your WoodUpp products.

I can see you've also been in touch with Jay - he sends his regards! 👋

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Very good quality products which…

Very good quality products which justifies the decision to spend a little more money than some of the other lower cost options available. Very prompt delivery too

7 July 2026
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Reply from WoodUpp - United Kingdom

🙌🙌🙌🙌🙌

Thank you so much for this feedback, Kevin. This will help so many of our future customers in the UK. We really appreciate that you took the time to write this review.

Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Great service and products

Great service and fast delivery. Panels and tv mount
Look great!

6 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Chris,

Thank you so much for your 5 stars!

I am so happy to hear that the all-around experience was a great one! We all hope to see you as a customer again. 😊

Jay says hello and wishes you a lovely weekend!

Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team

Rated 4 out of 5 stars

Very happy with the product and the…

Very happy with the product and the advice given on the phone. Disappointed with the delivery being to the block front door only. I understand this is pretty standard nowadays and maybe I expect too much for heavy packages to taken inside the property.

6 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Ray,

Thank you for the thoughtful review 😊 It’s great to hear that the advice from our team was helpful and that you’re happy with your purchase.

We definitely understand where you’re coming from regarding the doorstep delivery, especially with packages of this size and weight. We appreciate you mentioning it and will take the feedback with us. 📦

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Great service

Great service, slight mistake with order but replacement sent out straight away.
Product is really well made, far better quality than some others that we looked at.

6 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Andrew,

So glad Jay could help get that little mix-up sorted and have a replacement on its way quickly 🙌😊

It’s also a huge compliment to hear how much the quality stood out to you. Thanks for the lovely feedback, Andrew ✨

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, had an issue with one of the panels due to the delivery company damaging it, was sorted within a day.

6 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Stephen,

Things don’t always go perfectly in transit, but we’re happy we could get this one turned around so quickly 🚚✨

Thanks for your patience and the kind words, Stephen. Glad we could get you back on track!

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Excellent acoustic boards and lights…

Ordered our acoustic boards and lights from WoodUpp, slight issues initially as one of the lights didn't work, but WoodUpp quickly rectified this, and they look amazing in our new lounge!

6 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Austin,

So glad we could get that little light issue sorted and have everything shining as it should ✨😊

Sounds like your new lounge has had quite the upgrade. Enjoy it, Austin 🏡

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Lovely product

Lovely product. Smells of real oak every time I'm in the room as this is what I purchased. Also ordered the hanging knobs and 3 pieces of LED strip. So good. Really happy, great quality. Came well packaged and quicker than I expected, good email update following ordering.

3 July 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Angela,

There’s just something special about the smell of real oak 🌳✨ We love that you’re getting the full WoodUpp experience every time you walk into the room.

It sounds like the hangers and LED lights were the perfect finishing touches too. Thank you for the lovely review, enjoy your new space! 😊

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

TV mount

Ordered the TV mount, easy to do, product received quickly and it is fabulous. Thank You

30 June 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Karen,

We love hearing that everything was nice and straightforward from ordering to installation 🙌😊

Thanks for the lovely feedback, Karen. Enjoy your new setup 📺🏡

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Recommend Woodupp

Parcel arrived next day, was exactly what I ordered. All great quality. Panel looks fab now in place. Cable riders do their job well.

2 July 2026
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Reply from WoodUpp - United Kingdom

Hi Donna,

From parcel to finished wall in no time 📦🏡 We’re delighted everything arrived exactly as expected and that you’re loving the result.

It’s often the little details that finish things off, so we’re glad the cable covers are doing their job too 😊👌

Thanks for choosing WoodUpp, Donna!

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

Rated 5 out of 5 stars

Excellent service and high quality…

Excellent service and high quality product

30 June 2026
WoodUpp - United Kingdom logo

Reply from WoodUpp - United Kingdom

Hi Mona,

Thank you so much for the lovely review! 😊 We're really happy to hear you've had such a great experience with us.

And Jay says hi! 👋

Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team

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