The acoustic panels from this company are excellent quality. They may be more expensive than the one you see everywhere and online, but having got samples from several places, these are far superior a... See more
Company replied
Location
Switch locationOakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic products and fantastic service. The panels we ordered are lovely and the accessories we ordered work really well and are easy to fit. The panels were tricky to fit, especially around plug so... See more
Company replied
Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements... See more
Company replied
OKay, order went missing with EVRI as expected, asked them to send via Royal Mail, received next day! Also black cable covers not in stock, signed up for email alerts on restock, got nothing in email,... See more
Company replied
Company details
About WoodUpp - United Kingdom
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, United Kingdom
- +44 208 089 9996
4.6
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product.
I’ve already ordered from woodupp and just needed a few more pieces.
First class product and service.
1 June 2026
Reply from WoodUpp - United Kingdom
That you describe us as first class in both product and service really means a lot to us. Gregg is truly the best — I am so happy he was able to help you with your shipping information. 😊
Thank you so much for choosing WoodUpp. 🙌
Best regards,
Stine Brorsen
WoodUpp
Good quality
Good quality. Not cheap but I would say great value for money. Fast delivery. I recommend this company and would not hesitate to order from them again.
23 March 2026
Reply from WoodUpp - United Kingdom
Thank you, Gary! We know we are not the cheapest option out there — but we do believe you get what you pay for. Really glad the delivery was fast and that you would recommend us. That means a lot! 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - United Kingdom
Sounds great, Rachel! 🙌
Thank you for the 5 stars! We hope to see you again soon!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
A company with integrity
Excellent product, delivery and service. We have been really very pleased with our dealings with Woodupp all the way through. Fabulous company working with great integrity.
21 May 2026
Reply from WoodUpp - United Kingdom
Thank you for your trust and your incredibly kind words, Julie. This truly warms my heart and I am so happy to hear that our team was a great help to you.
Wishing you a really lovely weekend from all of us at WoodUpp. 🌞
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Great company to deal with and you can…
Great company to deal with and you can speck to a person. The product is great so well made.
18 May 2026
Reply from WoodUpp - United Kingdom
Thank you so much for noticing that we are real people handling customer service. We really want you to feel seen and heard. So thank you, Brian, for noticing and giving us 5 stars — we truly appreciate it! 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - United Kingdom
Katrina, reviews like yours are the ones that remind us why we do what we do — thank you so much! 🌟
We're so happy to hear you had a great experience with both the product and our customer service. We know how important it was for you to get the delivery on the right day, and we're really glad Jay was able to get that sorted for you quickly! 😊
Jay says hello, by the way! 👋
We hope to see you again soon, Katrina!
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
Great design with a high-end feel
Great design with a high-end feel. All products are made from good materials and they are easy to install. Im a very happy customer.
14 May 2026
Reply from WoodUpp - United Kingdom
Amazing to hear, Ann Marie! It is so important for us to give our customers this exact feeling when buying our products. 🙌
We put a lot of care into every detail — from the materials we choose to the way our products come together once installed — and it means the world to us when a customer notices and appreciates that.
Thank you so much for choosing WoodUpp, Ann Marie — we hope to see you again soon! 🌟
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Fantastic products and fantastic…
Fantastic products and fantastic service. The panels we ordered are lovely and the accessories we ordered work really well and are easy to fit. The panels were tricky to fit, especially around plug sockets and light switches but we managed. The service and delivery experience were great, delivered exactly when they said with good communication.
12 May 2026
Reply from WoodUpp - United Kingdom
Thank you so much for your lovely review, Gillian! 😊
We're especially pleased to hear that you felt well informed throughout the process and that our team kept communication clear from start to finish. Knowing that your order arrived exactly when promised makes it even better. 👏
We're also delighted that you're enjoying your panels and accessories. Thank you for mentioning the fitting process around plug sockets and light switches too — those areas can certainly be a little fiddly, so we're glad everything came together in the end.
Thank you again for choosing WoodUpp and for taking the time to share your experience.
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - United Kingdom
Kevin, I’m genuinely so sorry to read this. We put a huge amount of care and effort into every part of the customer experience, so hearing that we let you down is really disappointing for us.
I’ve looked into your case, but I can’t seem to find any email correspondence from you. I’d really appreciate the chance to understand what went wrong and where we fell short.
At the end of the day, all we want is for our customers to feel supported and have a positive experience with us. If you're willing to share a bit more about what happened, we'd truly welcome the opportunity to learn from it and see if there's anything we can do to help. 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Excellent quality
The acoustic panels from this company are excellent quality. They may be more expensive than the one you see everywhere and online, but having got samples from several places, these are far superior and worth paying extra for. Even the person fitting them commented on the quality. Very pleased indeed.
30 April 2026
Reply from WoodUpp - United Kingdom
🙌🙌 Thank you for recognising the quality behind our products, Claire!
We put a great deal of care into the materials and craftsmanship of our panels, so it's wonderful to hear that the difference was noticeable! 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Can’t praise the team highly enough
Can’t praise the team highly enough. Very helpful with queries and products shipped and delivered quickly.
27 April 2026
Reply from WoodUpp - United Kingdom
Thank you for your generous review, Brian! 🙏
I will make sure your comments are shared with our team. Knowing that their support made a difference is incredibly rewarding, so thank you so much, Brian! 😊
Kind regards
Stine Brorsen
WoodUpp Customer Experience Team
Fantastic products
Fantastic products. Also Customer Service was exceptional, there was an error in what was delivered with only a partial order delivered and one defective item and the remaining order was delivered in no time and the defective product also replaced immediately. All items now installed and functionally and aesthetically working well.
5 May 2026
Reply from WoodUpp - United Kingdom
What a wonderful review, Jamie — thank you! Things don't always go perfectly, but the way you've described how everything was handled and resolved so quickly really means a lot to us. 🙏
Knowing that everything is now installed and working just as it should, both functionally and aesthetically, is the best possible outcome.
Thank you for your patience and for taking the time to share this! 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
The panels arrived with some damage
The panels arrived with some damage. I chased customer service a few times to get a response; then they offered a solution and just disappeared and are not responding
27 April 2026
Reply from WoodUpp - United Kingdom
Mona, we're sorry to hear the panels arrived damaged — that's never the experience we want for our customers, and we completely understand your frustration.
I can see that our team reached out on May 6th with some different solutions, but I want to make sure nothing has slipped through the cracks. Someone will be in touch with you to make sure this is properly resolved.
Please also keep an eye on your inbox and do reply when you get a chance, so we can get this sorted for you as quickly as possible. 😊
Thank you so much for your patience, Mona.
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
The quality of the panels was very good…
The quality of the panels was very good and they were easy to put up. The lounge now
looks exceptional.
24 April 2026
Reply from WoodUpp - United Kingdom
A lounge that looks exceptional — that's what it's all about, Linda! 👏
Great to hear the panels were straightforward to install and that you're happy with the quality. Enjoy the new look!
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
More expensive but better quality
We had samples from a couple of different acoustic panel companies but WoodUpp felt better quality. The panels are easy to cut with a handsaw and minute adjustments were done with sandpaper to get the panels fitted perfectly. The panels were well packaged and delivered quickly.
23 April 2026
Reply from WoodUpp - United Kingdom
That's exactly the kind of feedback we love to hear! 🤩
It's great that you took the time to compare and that WoodUpp came out on top. The fact that the panels were easy to work with and fit perfectly in the end is just what we aim for. Well packaged and delivered quickly — glad it all came together smoothly for you. 😊
Enjoy the result!
Kind regards
WoodUpp Team UK
Great product
17 April 2026
Reply from WoodUpp - United Kingdom
A big thank you from all of us, Jonny!
Your support and feedback mean a lot to our team, and we’re thrilled to know that you’re enjoying your purchase! 😊
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - United Kingdom
Thank you for your great review.
We’re delighted to hear you were happy with the fast delivery and the quality of our products. Your support means a lot to us, and we look forward to welcoming you back again in the future.
Top quality acoustic panels
Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements to order the right quantity and installation hardware. Using the right tools, it was a fun to cut them to a desired length and glue them on to the wall securing with screws as well. Got a TV bracket too, which was super easy to mount, led strip lights and some hanging nobs or shelves will follow soon. Very satisfied with the product, service including delivery and installation. Now time to enjoy it. Thanks
13 April 2026
Reply from WoodUpp - United Kingdom
Thank you so much for your fantastic review.
We’re delighted to hear how happy you are with your WoodUpp acoustic panels and accessories. It sounds like you’ve created an amazing setup.
We’re especially pleased to hear the TV bracket was easy to install and that you found the panels enjoyable to work with. The addition of LED lighting and shelving sounds like it will finish the space perfectly.
Thank you again for your support, and most importantly, enjoy your new space.
Great product fast delivery
Great product fast delivery. I was concerned how it would hold such a big TV but it’s so strong. Only down side were the instructions the QR takes you to a web page that didn’t work for me so I figured it out.
13 April 2026
Reply from WoodUpp - United Kingdom
Thank you for your great review. We're delighted to hear you’re happy with the product and the fast delivery, and that the mount feels strong and secure for your TV.
We also appreciate your feedback regarding the instructions and QR code link. I’m sorry to hear that didn’t work as expected, and we’ll make sure this is passed on to the relevant team to look into.
Thanks again for your support and feedback.
Reply from WoodUpp - United Kingdom
Thank you for your review. We're so pleased to hear you were happy with both the quality of the products and the service you received. We really appreciate your support and hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.