WoodUpp - USA Reviews 

425
TrustScore 4.5 out of 5

4.4

Hickory Street 391, 27030 Mount Airy, North Carolina, US


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Rated 5 out of 5 stars

The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... See more

Company replied

Rated 1 out of 5 stars

Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more

Company replied

Rated 5 out of 5 stars

Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... See more

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Rated 5 out of 5 stars

We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent a... See more

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp - USA

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info

  • Hickory Street 391, 27030, Mount Airy, North Carolina, United States

  • 336 755 2268

4.4

Excellent

TrustScore 4.5 out of 5

425 reviews

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Replied to 93% of negative reviews

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4.4

All reviews

(425)

1,617 reviews in the last 12 months

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Rated 3 out of 5 stars

Nice concept but expensive

Nice concept. Some accessories were out of stock. some accessories you have to buy the matching hardware (i.e.. black finger screws) separately. $30 per hook seems expensive. Using 3M Command Hooks would be more cost effective.

10 April 2026
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Reply from WoodUpp - USA

Thank you for your honest feedback! We’re really happy to hear that you like the overall concept.

We completely understand your thoughts regarding both the accessories and the pricing, and we truly appreciate you taking the time to share that with us. Feedback like this is incredibly valuable as we continue improving both our products and the overall experience. 😊

We hope you’ll still enjoy the final result, and thank you again for supporting WoodUpp. 🙏

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Fireplace feature

Nice quality product. Elevates our space. Honestly breathtaking.

5 March 2026
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Reply from WoodUpp - USA

Wow — “honestly breathtaking” is such an incredible compliment, Amy 😊

Creating products that truly transform a space is exactly what we dream about every single day, so reading this genuinely means the world to our entire team! Thank you so much, Amy, for sharing your experience with us! 👏

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Great product

Great product! Even more beautiful in person!

9 April 2026
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Reply from WoodUpp - USA

Amazing! There’s nothing better than when the product exceeds expectations once it’s seen in real life ✨

Thank you so much for the amazing feedback and for choosing WoodUpp.

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Amazing stuff

Amazing stuff ,clients are interested can't wait for my first project

10 April 2026
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Reply from WoodUpp - USA

So great to hear this, Rob! 😊 Just let us know if you have any questions along the way regarding your client’s project — we’re always happy to help!

Best regards
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

The product is excellent

The product is excellent. Have really enjoyed the look and the quality. Shipping was surprisingly fast. I was a little short on my first estimate for how much I would need, and when I ordered just a single panel, it still arrived almost overnight. Would highly recommend.

10 April 2026
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Reply from WoodUpp - USA

Thank you so much for your kind words about both the quality and the overall experience, Jason 😊 I am so happy to hear that the extra panel arrived quickly — we know how important that is when you’re in the middle of a project ✨

Best regards
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

I LOVED the modern look the product…

I LOVED the modern look the product gave my room. And it was simple to install. I'm buying more!

8 April 2026
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Reply from WoodUpp - USA

Thank you so much for the amazing feedback, Angela 😊 It means a lot to hear that you’re coming back for more — that’s honestly one of the biggest compliments we can get!

We’ll be more than happy to help with your next project as well. 🙌

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Good product

Good product, timely response.

2 April 2026
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Reply from WoodUpp - USA

So great to hear that you had a good experience with both the product and our team ✨ Thank you so much for your 5 stars!

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Create Dupps Are Fantastic

I am extremely satisfied with the Create Dupps 7 piece set that I ordered. The hangers are super easy to install and to move, if necessary. I highly recommend this produce to hang pictures or for other displays.

6 April 2026
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Reply from WoodUpp - USA

We’re incredibly happy that you’re loving our CREATE products, Thomas! 🤩

We love hearing that the Dupps set gave you the flexibility to easily style and restyle your space whenever needed — exactly what it was designed for ✨

Best regards
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Well worth the wait, and then some!

I've been wanting to get this product for over 10 years, and I'm over-the-moon excited that it is finally gracing my walls.

We had a contractor install ours because we all have various disabilities, and we wanted the product done properly. And it is utter perfection!

Our contractor said it is the best-looking and sturdiest acoustic panels he's ever installed and that he wants to order some and recommend them to others now as well!! You have fans for life.

We intend to buy more as well and install them in other rooms too, and we all can't wait!!

The variety of the product is wonderful! Everything from the color options to the accessories you can obtain. We went with Cloud and Moss, and both are more gorgeous in person, even though they already looked fantastic on the website.

As I mentioned, the quality is exceptional! It is thick and sturdy.

We've already noticed a significant amount of noise reduction, which has been positively momentous. Our main issues with noise have always been our animals. Even the slightest noises outside set them off, but since installing WoodUpp's Akupanels it's like a switch went off, and our animals are so much calmer as a result.

I can't even hear if others are listening to their televisions until I stick my head out of my room. When I used to hear it through my walls, even with my noise-cancelling headphones sometimes! It feels like I'm in a completely different building now at times.

Before the panels, we tried getting noise machines to help drown out other sounds, but having them on now with the panels makes our rooms feel like we are in a spa with calming noise in the background.

Delivery was fast and efficient. I even noticed I didn't buy enough screws so I ordered more a different day from my initial order. But it all arrived on time with the main order. It was perfection from the start.

We absolutely will be ordering more from them!

5 May 2026
Unprompted review
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Reply from WoodUpp - USA

Thank you so much for your awesome review!! We love to hear about our customers satisfaction from start to finish! And it's is so nice to find out it makes your animals so much calmer.
Thank you again can't wait to work with you again!
The WoodUpp Team

Rated 5 out of 5 stars

Great product

Great product. Great quality.
Completely hid our TV wires n cables.

6 April 2026
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Reply from WoodUpp - USA

Thank you for your kind review and for sharing your experience with our company.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Excellent service and timely delivery

Excellent service and timely delivery. This product is very easy to install and can dramatically improve the overall esthetics of any room.

22 February 2026
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Reply from WoodUpp - USA

Thank you so much for the wonderful review! We are thrilled to hear that you experienced excellent service, timely delivery, and found the product easy to install. We agree that it makes a dramatic improvement to the aesthetics of a room, and we're happy you're pleased with the results!
Thank you again ,
The WoodUpp Team

Rated 4 out of 5 stars

Love the wall panels and WoodUpp is a…

Love the wall panels and WoodUpp is a great company.
Was a little disapointed that the panels came in two pcs instead of the 23 5/8 wide that was stated. I do realize that instead of shipping one 23 5/8 wide it is easier and less expeensive to ship 2 panels that equal that width. But I like to have the screws hit a stud and with the smaller widths thats not possible for each panel , so some panels I had to glue on the wall which I didnt want to do.

25 March 2026
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Reply from WoodUpp - USA

Thank you for your kind review. We do make sure to state on the website that the panels will be split for shipping. We do not charge shipping and would have to if we shipped full panels, so we apologize for the confusion. We are glad that you do love the panels and company.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Fantastic customer support and experience.

We did have a few challenges with installation. We reached out to customer support after reviewing the detailed installation videos. The customer support team was very fast and helpful. I will highly recommend the products to others. We were particularly impressed with the post purchase customer experience.

25 March 2026
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Reply from WoodUpp - USA

Thank you so much for your kind review!
Customer service is an incredibly valuable part of company and it's wonderful to hear great feedback from our customers!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Great communication

Great communication. Good quality

23 March 2026
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Reply from WoodUpp - USA

Thank you for your wonderful review!
Great communication and good quality are the best compliments coming from our customers!
Thank you again,
The WoodUpp Team

Rated 4 out of 5 stars

Great quality, lacks instructions.

Materials and design are excellent quality and beauty. Only issues were long waiting time to receive the items and lack of instructions and support to get the electrical LED lights together. The boxes came with no instructions and then website is no help.

26 March 2026
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Reply from WoodUpp - USA

Thank you for your review,
You ordered your first order during our sale week and yes shipping times are a little delayed because of the amount of orders that come through. We do offer instructional videos on our websites for all our products but our customer service team is always available to help out so don't hesitate to reach out to them. We do love to hear that you were happy with the quality of our products.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Great update to a fireplace

Shipped quickly, customer support gave great advice and was quick to respond to questions and concerns. End result as expected. Used along with large format limestone tiles for the surround and a mantel and it looks sharp!! A few pieces were rough, but we managed to work around those.

19 March 2026
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Reply from WoodUpp - USA

Thank you so much for the 5-star review! We're thrilled you had a great experience and loved the end results!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Great experience!

Wonderful multipurpose product! Everything arrived safely without any issues!

25 March 2026
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Reply from WoodUpp - USA

Thank you so much for your time and leaving a review!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

An Impressive Upgrade!

We’re extremely satisfied with our project. The materials are excellent and very attractive. Well worth the price.
I’m especially impressed with WoodUpp customer service. A real person actually answers the phone promptly when you call and they are friendly and knowledgeable.
We applied the panels to one wall in our entry hallway and it was done in about 2 hours.
The panels were shipped quickly and carefully.
I’m already planning our next project.

18 April 2026
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Reply from WoodUpp - USA

Thank you for your awesome review!
We love to hear our customers opinions about the products we sell and love! We are always here to help and look forward to working with you again!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Seems to be straight forward

Seems to be straight forward
I was interested in selling it but never got the info

20 March 2026
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Reply from WoodUpp - USA

Thank you for your kind review!
Please reach out to our customer service team with any questions you have for resell.
Thank you again,
The WoodUpp Team

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