Woollux Reviews 5

I ordered a mattress through woollux and they have been absolutely wonderful to deal with. Presently there is a very challenging trade environment that makes importing goods from other countries somewhat difficult. The customer service has been responsive, and helpful. Without asking them, they took the initiative to get tariff issues resolved.
It has been a pleasure to buy from them and I would strongly recommend them to everyone.

Love the sample, can't wait for my mattress.

after a long search I found woollux
I am grateful to Trust Pilot for listing my review
I purchased a double all wool mattress, a single wool topper, and an accessory. I live in the UK.
I want to thank you for the totally hassle free purchase of the above items which are of excellent quality.
My husband says he really feels the benefits of a wool mattress since sleeping on it. Better sleep, better temperature control and he loves the firmness of the mattress.
But there is always the option to unzip the mattress and remove some of the wool if it had been too firm, which it isn't.
My daughter sleeping on the topper said it is the best sleep she has ever had.
I'd like to say in addition, you did not pressure us to make a purchase during the week we took to decide exactly what we wanted. That was appreciated. Here in the UK if you make an enquiry over some item then take time before ordering it, you are bombarded with emails suggesting you purchase 'today' and not to let it go. Really irritating. You answered my questions by return, I have never had replies so fast from a company before....and yet still no pressure.
We were kept informed every step of the way, delivery day time etc.
An entirely professional transaction.
Here in the UK it is difficult to find all wool mattresses, they usually have springs inside or coir latex centers. I found one that compared favourably to yours but it was not far off of double the price....and with only a 6 month warranty.
With more and more people becoming aware of the health benefits of all wool mattresses I am very happy - we all are - to support others with the results of our intensive search to find such a good one.
All in all a very nice experience and one which we feel more than happy to recommend to others.
Kind regards, Chris Doyle.

I've ordered 3 different products from this website so far: mattress, pillow, and a blanket. All of the products arrived in pristine condition and on time. I am very happy with the quality and customer service.

SCAM ALERT - Zero Stars
This is a fake company. There's no wool there behind the screen, just schemers and scammers seeking to part you from your hard-earned money.

We were parted from $2,672 two days ago while we believed we purchased a wool mattress from Bulgaria.

None will be arriving because, as I said, there's no real wool there, and there was not even any acknowledgement that they took our money (i.e., not even a pretend confirmation like some other scammers send). Our money WAS taken however.

Once we realized we were scammed all the signs appeared:
Stock images only (rather than real ones of real people making real mattresses as on genuine companies I've bought from before, like whitelotushome.com).

No phone number, no email address, no real address, no names of real living people.

The only address listed takes you to the middle of nowhere Bulgaria by a river that looks like anything but a place where they make fine wool mattresses (sheep and wool come from the mountains however). THIS IS A SCAM. You won't ever get what you think you ordered, so don't part with your money.

To make matters worse, or funnier, depending on your perspective, the website was only registered in January of this year, but the fake glowing reviews on the fake wool website go back to June 2023.

There are no real mentions by real people anywhere real such as on Trustpilot or Reddit. Only fake positive reviews on fake review websites like tenereteam dot com, as well as fake summaries by the fake AI function on Google that says they're real and sell great items by referring you to the scam website itself where fake advertisement says: "Let customers speak for us." Well, I'm your real customer.

P.S. Following a report submitted to his European bank, my partner demanded the scammer that they cancel the order. They called him from 646-536-4420, a number that cannot be called back, saying in a heavy accent (that is NOT Bulgarian) that my partner should call him back at the number that cannot be called. My partner then sent him an email threatening to report him and the phone number to the NYC police; after which my partner received another fake email by a fake "Vera Angelova" from the fake email "inquiries at woollux.com" confirming the fake news that the fake order has been fake-cancelled. Meanwhile the money is out of our account. And we're heading to the police, for what it's worth. Judging from the accent, we're dealing here not with Bulgarian scammers or scammers in Bulgaria, but scammers in India or Africa.

12/24 Update in response to the "dispute" and challenge of my review by the professional scammer:
The order wasn't cancelled, as 'he' claims--it was "charged back" by our bank as soon as it hit his, and this was done because we realized that we'd been scammed within less than 14 hours. The false claim that the order was cancelled is just the scammer trying to 'cover his bases' by sending us a fake email from a fake "Vera" saying the order for non-existent materials was canceled. (I have extensive sms'ing with scammer via Facebook where he exposes his own fraud, his anxiety by trying to reassure me, while my money still hasn't hit his bank.
As I said initially, we never received a confirmation email, his business address is fake, and his 646 (NYC area code) number is registered with a notorious Texas based company named Telnyx, which the US Federal government has fined for lack of vetting of scammers' identities, for essentially being a scammer haven.
Moreover, email communications with the real people at Home of Wool in Sofia Bulgaria suggest they are aware of the this scam and the image theft and have requested more information to report the scammer in Bulgaria.
Until my review, there were no real reviews by real victims on Trustpilot, and I believe that is because the scammer seems committed to keeping a "clean" image of his scamming practice, by trying to control (by disputing) what reviews can be posted and where.

12/26 Update to the further scammer 'update'. I'm the one who has verified her identity here, and can show receipts, not you. You're just using AI to write for you, because judging by the message you'd left on my partner's phone, from a number that couldn't be called back, and that you use to pretend you're smarter than your victims--that voice message (which we saved) suggests you can hardly pronounce any words in English. No Bulgarian accent there, I come from those parts. So, no, you're not a made-to-order business, you're a made-to-order scammer.
1/16/26 update:
The scammer has noted my observation that there were no Trustpilot reviews of his wool-scamming business before I wrote the very first review on 12/1/25, so he's been working overtime to populate the Trustpilot website with fake glowing reviews of his fake business.