Wooting Keyboards Reviews 447

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Picked up the Wooting 80HE Module in 2024 and have been loving it since. Support responds quickly and actually helps resolve issues. Shipping takes a while, but that’s expected given they produce and... See more

Rated 5 out of 5 stars

Bought a Wooting TWO HE in 2023, still going strong no issues, survived spilling water on it with zero issues. Software is actually useful rather than the modern standard of barely functional, new s... See more

Rated 1 out of 5 stars

The wooting Keyboard has great feel and some great apps to customize but overall it wares out very fast, I didn't spill on my keyboard at all and yet somehow my control key stopped working. Right af... See more

Company replied

Rated 1 out of 5 stars

Not the best customer service. I’ve ordered 2 keyboards with Wooting coming in at nearly £500, still they don’t care. My keyboard came with scratched caps and for the inconvenience I asked for a fre... See more

Company replied

Company details

  1. Computer Accessories Shop

Written by the company

Where you with us challenge the industry and make impactful products. Challenge: Make analog keyboards the industry standard.


Contact info

3.5

Average

TrustScore 3.5 out of 5

447 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great company that has the consumer's…

Great company that has the consumer's best interest at heart. Not only do they make one of the best products on the market, but they are genuinely kind and do a great job with communicating with the community. I am forever a loyal Wooting fan!

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing keyboard! Better than the competitors!

This keyboard is truly game changing, it feels like you have a competitive advantage. I mainly play valorant and I have been able to improved my movement with this keyboard. The reaction this keyboard has it’s faster than instant, it’s crazy how you can notice the difference in movement and your adjustments. RGB is simple but nice and I love it as one of the best 60% Keyboards on the market. It’s unfortunate that it takes awhile to produce and ship out, but they provide plenty of resources to keep you updated on your order!

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, I love this.My family bought me a wooting keyboard, but I didn't know it, so I bought another one here, so I need a refund. They processed the refund very quickly. I think this is very good. I hope wooting will do better and better.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to buy a 80HE however i wasn't…

I wanted to buy a 80HE however i wasn't in the right financial position to do so however i still place the pre-order. I messaged the support team and they covered all the fees of the refund and gave me all my money back. I will definitely be buying the 80HE in the future.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

I made a cancellation request to change…

I made a cancellation request to change the specifications. The wooting team then sent me an email asking what specifications I wanted to change. I was able to change the specifications without canceling. I appreciate the wooting team's support.

25 March 2024
Unprompted review
Rated 3 out of 5 stars

Support is not available

I would like to share my current experience with the company and therefore update as well as add to my previous review:
I ordered a keyboard as a gift, but unfortunately it had a defective LED. The person who received the gift then contacted support. After three weeks and further requests on his part, he finally received a message, but he was only told that he needed to get it fixed. At his own expense, as he was not the buyer. As I had made my own request in the meantime and he had already attached all the details about the purchase in his request, I don't understand how such poor processing could have occurred. I understand that this is a small team, but customers should be treated in a different way when products are delivered defective. After I left my first review, I was helped quite quickly. The exchange went smoothly and I was sent a new device as soon as I returned the damaged one to the post office. I thought this was a great approach and I think it's a shame that it didn't work like this straight away. I am still convinced by the product itself. I hope that they will work on the support and I can only recommend the company and the products as soon as this has improved.

23 March 2024
Unprompted review
Wooting Keyboards logo

Reply from Wooting Keyboards

Hi, I'm sorry to read this, that's not great. I was able to find your case and understand why it was a frustrating experience.

To give full context to the exact situation, as you've omitted a few important details:

You had gifted the keyboard to your partner, partner reached out due to defective LED on 1 key, a reply was sent 2-3 weeks later entailing:

1. Request proof of purchase, as email is not linked to any order, so we can initiate the warranty of the keyboard.
2. Provide part number details in case you want to make a local repair with a nearby repair shop or yourself.
3. Inform that we don't have repair services that the keyboard can be sent to.

You have followed up appropriately yourself with the email associated with the order a few days ago.

The case will be picked up by my colleague to initiate warranty.
---------------------------------------------

There are 2 points where this could've gone better under current circumstances:
1. The duration for the reply is too long, it should've been replied within 1 week.
2. Clearer communication concerning our procedure requiring proof of ownership to initiate warranty.

To help prevent this situation from happening again in the future, you can transfer the order in the hub.wooting.io to your partner's email. Then your partner won't require verification, as it'll be on his email.

The reason this has taken so long is unfortunately because Customer Service doesn't scale fast unless you're ready to fire excess people 6-12 month later and deliver in quality. We don't want that.

Technical support requires longer CS training, the technical support is often pulled to help with general inquiries. The general inquiries come in waves, and with the recent launch, it's overloaded.

We are actively hiring more customer service.

I hope this provides more insight. Thanks.
Calder

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