Picked up the Wooting 80HE Module in 2024 and have been loving it since. Support responds quickly and actually helps resolve issues. Shipping takes a while, but that’s expected given they produce and... See more
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Bought a Wooting TWO HE in 2023, still going strong no issues, survived spilling water on it with zero issues. Software is actually useful rather than the modern standard of barely functional, new s... See more
The wooting Keyboard has great feel and some great apps to customize but overall it wares out very fast, I didn't spill on my keyboard at all and yet somehow my control key stopped working. Right af... See more
Company replied
Not the best customer service. I’ve ordered 2 keyboards with Wooting coming in at nearly £500, still they don’t care. My keyboard came with scratched caps and for the inconvenience I asked for a fre... See more
Company replied
Company details
Written by the company
Where you with us challenge the industry and make impactful products. Challenge: Make analog keyboards the industry standard.
Contact info
Netherlands
- https://wooting.io/support
- wooting.io
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Really fast response!
Great company that has the consumer's…
Great company that has the consumer's best interest at heart. Not only do they make one of the best products on the market, but they are genuinely kind and do a great job with communicating with the community. I am forever a loyal Wooting fan!
best company out there in every aspect
best company out there in every aspect! top notch!
Excellent support that cares about their customers
I've dealt with support several times. They always give detailed answers and always willing to help. Excellent job!
I was able to cancel the reservation…
I was able to cancel the reservation quickly.
You can trust it because the support response is fast.
I wanted to use it again.
Amazing keyboard! Better than the competitors!
This keyboard is truly game changing, it feels like you have a competitive advantage. I mainly play valorant and I have been able to improved my movement with this keyboard. The reaction this keyboard has it’s faster than instant, it’s crazy how you can notice the difference in movement and your adjustments. RGB is simple but nice and I love it as one of the best 60% Keyboards on the market. It’s unfortunate that it takes awhile to produce and ship out, but they provide plenty of resources to keep you updated on your order!
I really liked the detailed answers and…
I really liked the detailed answers and accurate work done.
its really helpful,since i want the new…
its really helpful,since i want the new 80HE and ask for discount for next purchase of mine
Worst support ever
Stable driver software and convenient…
Stable driver software and convenient setting tools. Allowing everyone to customize. Listen to everyone’s opinions and move forward in a better direction
Fast interaction even though it's new…
Fast interaction even though it's new products release and I wanted an old one.
I got my order refunded (as I asked) in few days.
Fast and efficient service
Fast and efficient service, I love this.My family bought me a wooting keyboard, but I didn't know it, so I bought another one here, so I need a refund. They processed the refund very quickly. I think this is very good. I hope wooting will do better and better.
I wanted to buy a 80HE however i wasn't…
I wanted to buy a 80HE however i wasn't in the right financial position to do so however i still place the pre-order. I messaged the support team and they covered all the fees of the refund and gave me all my money back. I will definitely be buying the 80HE in the future.
I made a cancellation request to change…
I made a cancellation request to change the specifications. The wooting team then sent me an email asking what specifications I wanted to change. I was able to change the specifications without canceling. I appreciate the wooting team's support.
Support is not available
I would like to share my current experience with the company and therefore update as well as add to my previous review:
I ordered a keyboard as a gift, but unfortunately it had a defective LED. The person who received the gift then contacted support. After three weeks and further requests on his part, he finally received a message, but he was only told that he needed to get it fixed. At his own expense, as he was not the buyer. As I had made my own request in the meantime and he had already attached all the details about the purchase in his request, I don't understand how such poor processing could have occurred. I understand that this is a small team, but customers should be treated in a different way when products are delivered defective. After I left my first review, I was helped quite quickly. The exchange went smoothly and I was sent a new device as soon as I returned the damaged one to the post office. I thought this was a great approach and I think it's a shame that it didn't work like this straight away. I am still convinced by the product itself. I hope that they will work on the support and I can only recommend the company and the products as soon as this has improved.

Reply from Wooting Keyboards
they replied quick and are very nice…
they replied quick and are very nice thank you wooting for this!
They are very polite
They are very polite, and easygoing, even when they have a lot of work on their hands!!!
the best
actually a company thats listens to its customers and wants to improve moving forward...
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