Worcester City Bathrooms Reviews 37

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We are thoroughly happy with our finished bathroom. Throughout the procedures, personnel at Worcester City Bathrooms were very knowledgeable and helpful and Rhys the fitter was first class.

Rated 5 out of 5 stars

Great design ideas and helpful guidance to create three bathrooms for our barn conversion. Really nice to deal with an independent family business where nothing is too much trouble.

Rated 5 out of 5 stars

We are really happy with our new bathroom. Worcester City Bathrooms were very patient and knowledgeable talking us through the options available. Chris our fitter was polite, reliable, and always wor... See more

Company replied

Rated 5 out of 5 stars

The offer was a bespoke bathroom which is exactly what they delivered. Our on-suite bathroom was transformed. We were given helpful advice in choosing the units, fixtures and fittings. They set a d... See more

Company details

  1. Bathroom Renovator
  2. Bathroom Supply Shop
  3. Heating service
  4. Home improvement shop
  5. Plumbers' merchant

Written by the company

We are a family run business and we have 30 years combined experience within the building industry. Our business caters for every need connected to Plumbing, Heating & Bathroom products. We have our own fitting teams and an 18 bay showroom with exceptional offering. We offer a free, no obligation, bathroom survey followed up by a one on one showroom appointment. You will then receive 2 quotations, one for bathroom materials and one for the installation. All our fitting teams carry a 1 year guarantee. We also put together Computer Animated Drawings (CAD DESIGN IMAGES) to help visualise your new DREAM bathroom. These images are based on what you choose in your on on one appointment.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

37 reviews

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Rated 5 out of 5 stars

Remodel of two bathrooms

We first met Leonie in February and were immediately impressed with her listening to our needs and her knowledge of the various appliances that would meet those needs, also her follow up when we had questions was outstanding
Hinton and King carried out the remodels and encountered various surprises when they dismantled the previous bathrooms. They communicated very well during the remodel and we are very pleased with the end result

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We would highly recommend Worcester City Bathrooms if you are looking to renew your bathroom. We had excellent advice and suggestions from Leonie during our one to one consultation.
The fitters from Hinton and King - Taylor and Brett - have done an exceptionally good job and we are delighted with the finished result. Thanks also to Harry from Hinton and King for coordinating the work schedule.
Our experience with both Worcester City Bathrooms and Hinton and King has been a pleasure.

13 March 2025
Unprompted review
Worcester City Bathrooms logo

Reply from Worcester City Bathrooms

Hi Helen,

Thank you so much for taking the time to leave a 5-star review. Your feedback means a lot to us, and we are so pleased to hear how happy you are with the works carried out at your property.


Worcester City Bathrooms

Rated 1 out of 5 stars

Really don’t deserve any stars

Really don’t deserve any stars
My experience with this company was awful
Leonie talked the talk but definitely didn’t deliver.
Did not get measurements correct or inform us on any changes
Did not start on agreed date left 4 days without any communication we had to chase them
Full of excuses of why this had happened all they had to do was to keep us informed on the situation. I struggled to get an apology until my husband phoned.
When a fitter did arrive a week later the wrong sizes and parts had been ordered so he couldn’t start.
On the final day of fitting we then found out Leonie had ordered wrong size radiator
What a joke !
I would never use this company again or recommend them
Communication skills zero
The only saving grace in the situation was we had a good fitter

6 January 2025
Unprompted review
Worcester City Bathrooms logo

Reply from Worcester City Bathrooms

Hi Jacqueline,

I think it is important given the nature of your post, to clarify some of the points as quite rightly our potential customers will be interested to know both sides.

Firstly, Leonie does an absolutely fantastic job in the showroom and many of our 5* reviews highlight this. She is a young girl who runs our showroom and deals with many people daily, some easier than others. However, she is always polite and professional even when spoken to in a rude manner. Leonie works off the fitters' measurements, she did not come out to your property to take those measurements, so I don't understand how she did not get the measurements correct when she did not supply them in the first place? Any changes made to your quotes were discussed with you on email and in person.

Your job was delayed due to poor weather conditions, and this was explained to you and your husband. When we give start dates, we always state they are provisional as delays can happen. Your furniture was coming from up North which at the time, had extreme snow conditions and this delayed the delivery coming into us. We were waiting until we had a definite delivery date so we could inform you correctly. We attempted to contact you and failed to get through due to the incorrect contact number being supplied. We later apologised for this.

When you first made contact, you were extremely aggressive and rude towards the member of staff who had picked up the phone. No apology could be given at the time as you wouldn't let them speak or even try and explain what had happened.

After looking into it, we contacted you, explained the situation and apologised for the delay. You then became extremely aggressive and rude (again) to the member of staff who had explained the situation and apologised.

Following this interaction, we then dealt with your husband.

Regarding your comment about how the fitter could not start because wrong sizes and parts had been order - This is incorrect. The fitter could start, but you sent back the entire delivery saying it was all wrong which we were all extremely confused by.

You visited our showroom multiple times prior to the start date where you ran through all quotes, measurements and sizes which you confirmed were all correct. You were told exactly what works were going to be carried out. There were also multiple emails sent where you confirmed and agreed to everything that was sent. Every item which had been delivered to you, was correct, however, we were waiting for 2 additional items which were missed off but would not have delayed your job and were simply to finish it off. You still sent back the delivery and expected a full refund.

Your husband contacted our showroom demanding to speak to manager who at the time was not available. He then proceeded to demand a refund and was nothing but aggressive and rude towards a young female member of staff who had not been involved in the situation.

After we ran through all of your meeting notes, and sent you an email explaining everything, you then accepted the delivery the next day and your job was near enough complete by the end of that day. The fitter then returned and fitted the extra panels once they arrived into us. We fast tracked this delivery to get it here as soon as possible.

We should not feel the need to have to reply to this review, however when so many comments are unfair and untrue, we believe it is only right to defend ourselves as a business and also defend our staff members.

No business is perfect and by absolutely no means are we perfect. We are a family run business who make mistakes, but we always do our upmost to resolve them as quickly as we possibly can. We apologised for the delay and any minor issues which may have occurred. We are not too sure what more we could have done.

We apologised many times to both you and your husband, however, we did not once receive an apology for how any of our staff were treated or spoken to by yourselves.

Rated 5 out of 5 stars

We’re delighted with our new bathrooms

We’re delighted with our new bathrooms, they look fantastic. Hinton & King - Harry, Taylor, Brett & Harley, with Andy doing the electrics - have made an excellent job of the installation. Thanks to Leonie in the showroom for the initial design and her patience with our tweaking and to Steve for sorting out the shower options.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Bathroom from a Wonderful Company

We would thoroughly recommend Worcester City Bathrooms and their excellent team of installers headed by Grant Hemmings.

At the start of the process, Leonie went through all the equipment required outlining the features, colours and cost. Once the initial outline was made a start date was given. During the process Leonie was on hand for all our queries. She was a joy to work with, and was constantly both personal and professional.

During the process Keeley kept us up-to-date with information about equipment etc and was able to help us when required. She was always available to contact, and was super quick to respond and help us out.

With regards to installation, we cannot express our gratitude to Grant and his team, Paul and Ben who worked 120% to get things right due to the excessive extra work that was involved. The work itself is of exceptional quality and we are very grateful for their endurance until the end of the project.
On a personal note, it was a pleasure to welcome all three of them into our home. They’re exceptionally hard workers, as well as being top lads too.

Everyone involved has been wonderful throughout, and we cannot recommend them highly enough!

Thank you all so much

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!

Fantastic service from WCB throughout the whole process of our new bathroom. Leonie made choosing our bathroom very easy and explained everything to us. The products are of very high quality and we are extremely pleased!
Big thank you to Brett, Taylor, Harley and Harry at Hinton & King for the outstanding fitting service and professionalism. Every day the house was clean and tidy! We love our new bathroom! Thank you all so much. Highly recommend.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

It was very straightforward and professional. The planning in the showroom was helped by Leonie and the fitting worked really well with Rhys and Daryl, according to the schedule.
All together exactly as we hoped and the final result was excellent.

6 May 2024
Unprompted review
Rated 5 out of 5 stars

1920's bathroom reborn!!!!…

My late Victorian house was in need of an upgrade, it still had the original 1920's cast iron bath and wash basin.
WCB project managed the whole endeavour ; from surveys, planning , product selection and installation.
Any queries I had where answered promptly and professionally .
My installer , Martin of M.A.B property services did a wonderful install, having to cope with the removal of a hidden chimney breast and a very heavy bath.
Thank you WCB and Martin for your professionalism and hard work, I highly recommend you.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Really happy with our bathroom

We are really happy with our new bathroom. Worcester City Bathrooms were very patient and knowledgeable talking us through the options available. Chris our fitter was polite, reliable, and always worked to a very high standard, communicating well with us to explain what he was doing. It did take a bit longer than we expected, but the end result was well worth it.

8 March 2024
Unprompted review
Worcester City Bathrooms logo

Reply from Worcester City Bathrooms

Thank you for taking time to write us a review. We are so pleased to hear you're happy with your new bathroom.

Apologies for it taking a little longer than expected!

Thank you again for utilizing our services.

Rated 5 out of 5 stars

We are very happy with our new…

We are very happy with our new bathroom. The process of choosing things and getting a plan was made very straightforward and the work started bang on schedule. All the work was done to a high standard and looks great. We had a complete strip back to redo everything and rearrange the fittings. It has made our old cramped and dated bathroom into a fabulous haven. Many thanks to everyone at WCB and Hinton & King for their professionalism and hard work, especially Brett and Taylor.

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Real attention to detail from worcester…

Real attention to detail from worcester city bathrooms, from start to finish, with the support on design and the quality products, we have now got an exceptional new bathroom that looks fantastic, Martin did a top job of installation and went above and beyond to give us what we wanted 👍

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Quality.

This is the second time we have used WCB. Quality products and a great service. We were also lucky enough to have Darren Dunn fit our en-suite. This is the second time Darren has fitted a bathroom for us. He’s always the model professional who I would highly recommend.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service from design and…

Excellent Service from design and specification through to fitting . Leonie provided first class guidance and recommendations throughout the project for our two bathrooms. Rhys and Darrell the fitters were equally excellent and made the installation process smooth and efficient. I will thoroughly recommend and repurchase based on this great experience.

20 November 2023
Unprompted review
Worcester City Bathrooms logo

Reply from Worcester City Bathrooms

Thank you for your kind 5-Star Review. We are so pleased to hear you're happy with your new ensuite and bathroom!

WCB

Rated 5 out of 5 stars

Great experience!

Worcester City Bathrooms we're great from start to finish, professional & helpful throughout.

8 September 2023
Unprompted review
Worcester City Bathrooms logo

Reply from Worcester City Bathrooms

Thank you for your 5-Star Review!

Rated 5 out of 5 stars

Very professional and knowledgeable…

Very professional and knowledgeable company from choosing our bathroom and En-suite, with Worcester City Bathrooms through to CJC Property Services who fitted both rooms. Friendly, approachable, helpful, reliable and efficient. Very pleased, and most grateful thankyou.

29 September 2023
Unprompted review
Worcester City Bathrooms logo

Reply from Worcester City Bathrooms

Thank you for your 5-Star Review and kind comments.

Rated 5 out of 5 stars

From start to finish the service was…

From start to finish the service was great and professional. We were taken through all the options and decisions. The installers Andy and Taylor were great, professional, clean and tidy and also did a bit extra. Thanks everyone.

19 June 2023
Unprompted review

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