Work-tops.com Reviews 

144
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I’m really happy with my newly installed marble splashback, which looks stunning. Kumar was really helpful when I was selecting my marble, and I could tell he was invested in me getting a stunning ou... See more

Rated 5 out of 5 stars

The team at Work-tops.com were key a helping me navigate the journey of selecting the right material and features that fit our family. We had a few bumps along the way, but Kumar and his team wo... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend work-tops.com. Having shopped around several providers theirs was the best price and turnaround from template to install was really quick. Communication option via WhatsApp was... See more

Company replied

Rated 5 out of 5 stars

In trying to source tiles to match existing ones we contacted a number of companies. Work-tops.com replied immediately to our questions. They took time to establish exact what was needed and managed t... See more

Company replied

Company details

  1. Stone supplier
  2. also in
  3. Natural Stone Exporter
  4. Natural Stone Supplier
  5. Natural Stone Wholesaler
  6. Stone Cutter

Written by the company

Work-tops is the UK’s first Artificial Intelligence Image Search Technology which helps homeowners and trade members to find the exact desired stone from the nearest suppliers from across the UK, to purchase and install in their dream homes/ projects, at the best price. We are also a pioneer in the construction industry that introduced the Free Remnant Service for traders, which works on autopilot mode.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

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No recent history of asking for reviews

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4.3

All reviews

(144)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor

This company are interested while they take your money. They want 100% of the money prior to completing the job which is not competitive and leaves the consumer vulnerable. The stone masons they use (work-tops.com are just an unnecessary go between) broke one piece of the stone I purchased I was told by work-tops.com I can buy more stone at my own cost or to accept there will be a join in the material. No compensation was offered.
I accept issues and problems occur in life, for me the mark of a person or company is how a problem is resolved. In this case, the company lacked the ability to accept the problems they had caused or recompense me appropriately for it. I checked their company accounts and knew then I was left exposed to just having to accept the mess that had been created and say goodbye to any chance of financial compensation. Please remember, they will not tell you verbally but you will have to pay 100% of the bill prior to them completing the work and there are plenty of other companies that will not expect that from their consumers.

19 September 2022
Unprompted review
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Reply from Work-tops.com

Edited on 27th Jan
Hi Mr. Neil Hardy,

We value our customers very deeply and we go above and beyond to do everything in our might to give results more than expected.
In your case too, we have accommodated all your requests and facilitated every demand of yours for multiple warehouse visits where we invested a lot of time taking out several slabs as per your request, followed by multiple image sharing over all possible communicating platforms, been there for your repeated queries in person and over calls, even if some of which were an hour-long discussion over the phone, and even accepted your request to enter factory premises because you were very particular about slab cutting in a certain way.
It is extremely disheartening to read your feedback despite our maximum contribution that we leave our customers vulnerable. It is in fact because we want our customers to feel understood, we value every single email and have attended about 50+ calls from you, every time with the same enthusiasm, clarifying your doubts and trying every possible way to negotiate the quote for you. We have sent you about 7 different estimates with plenty of changes, in that process, considering you as our priority. We did not even charge you for the additional appointment and visits.
We shall however still go the extra mile to bring the best for our customers and continue giving the same effort and dedication.

-Love and regards,
Work-tops.com
---------------------------------------------------------------------------------------------------------------------
Hi Ben,

First of all, thank you for investing your time to leave feedback for Work-tops.com, as for us every review matters.
As you can hopefully see from the majority of our customer reviews, our usual high standards, and Company values. Kindly share with us the contact details used at the time of inquiry so we can comprehend your grievance, as we are unable to locate anybody by this name from our past customers.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Very helpful and great communication.

9 January 2023
Unprompted review
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Reply from Work-tops.com

Thank you for your valuable feedback, Kim. Looking forward to serving you again=)

Rated 5 out of 5 stars

I had a 5 star experience with…

I had a 5 star experience with work-tops without the high price tag. Peter was very helpful and knowledgeable. The quality of the stone was superb and was exactly as described on the website. The fitters were outstanding and I am one very happy customer.
Thanks Peter and Team I will be back.

28 December 2022
Unprompted review
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Reply from Work-tops.com

Hey Simone, thank you for making our Monday with your lovely review. And, yes, the team awaits your revisit with even more exciting stone collections and fantastic designs. Hope you have a lovely time ahead in the heart of your home.

Rated 5 out of 5 stars

Great service and product

The sales team were really helpful and attentive. Spoke to Peter a few times and he was happy to discuss our requirements in details and share photos of what we were looking for as we were trying to match with some existing worktop. We providing our own technical drawing and it was appreciated that we had this option. We were initially anxious about paying so much upfront before installation but we agreed to pay on credit card and work-tops kept in touch and soon arranged installation. The installation team did a great job and we are really happy with the granite worktop we have had installation. Would recommend work-tops to others. Thank you and happy New Year!

15 December 2022
Unprompted review
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Reply from Work-tops.com

Hope the year started off well for you, Jenny. Having known that you yourself and your husband are from the construction industry background, getting your valuable feedback is highly encouraging for Work-tops. We hope you create the best memories in your kitchen and that it adds lots of happiness and good health to your lives. Have a wonderful year ahead=)

Rated 5 out of 5 stars

This is just a few words to say what a…

This is just a few words to say what a wonderful fantastic experience I had purchasing a granite worktop from worktops.com and in particular PETER the process from start to finish was seamless from ordering the slab which I had plenty of choice to the template and then the eventual installation I was very very happy with my choice and the way it’s been installed and the boys have done a fantastic job I’m very happy and thanks for PETER for dealing with my situation and getting it done before the Christmas deadline thanks very much and works
Work tops.com for fantastic granite slab

23 December 2022
Unprompted review
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Reply from Work-tops.com

Thank you for this encouraging feedback at the beginning of the year itself, Tony. The team of Work-tops.com tries its best from the start of the inquiry till the post-installation job to fully understand the requirement and give top-level service. We are glad to know that you had a hassle-free kitchen worktop purchasing experience with us. Do recommend us to your friends and family too, we would love to serve them as well =)

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Communication was great throughout, with instant replies via WhatsApp, and the installation team was swift and very friendly. The resulting worktops are beautiful!

27 December 2022
Unprompted review
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Reply from Work-tops.com

Thank you for these appreciative words, Laura! The satisfaction on our customers faces after the installation is the biggest motivation for us to keep doing better. May your kitchen help create beautiful memories for your family and have a blessed new year ahead =)

Rated 5 out of 5 stars

From start to finish the customer…

From start to finish the customer service was great sometimes a little confusing as 3 people would reply to the same query at times but always prompt and helpful, had a few little queries along the way and someone was always on hand to reply and get it sorted, Peter rang/ WhatsApped after each step to ensure everything ran smoothly, the worktops arrived and were installed the day after boxing day the installers were polite and tidy and a great job done, very happy with the finished product, to be honest I was a little worried using an online company for a big purchase like this but had a little read up and all seemed OK so took the gamble and it's paid off, the stone has really set our kitchen off a treat, thank you very much for your help and support from quoting through to installing and even a courtesy call today to check everything is ok.
Highly reccomend this company and thanks to the team for making ensuring it was done as quick as possible to keep my wife happy.

27 December 2022
Unprompted review
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Reply from Work-tops.com

We feel motivated after reading your encouraging review and we are definitely taking your valuable feedback for the confusing replies; will make sure to avoid this for our upcoming customers. As we know that kitchen is a major part of one's home, we give our level best to make this purchasing experience quick and hassle-free. The main aim of Work-tops.com is to become a kitchen supplier homeowners can trust and invest in with no fear. We hope we were able to fulfill that and we wish that your kitchen brings loads of happy moments and blessed times. Wish you a Happy New Year.

Rated 5 out of 5 stars

What a fantastic experience - Top Rated!

What a fantastic experience, I cannot fault this company at all. From the moment I made the first enquiry to the day we had it installed it was faultless service. Something that I hadn't found anywhere is the attention to detail and real care given to make sure you pick the right worktop for you. No hard sell, no pushiness just good customer care. Howdens had let us down and we needed a worktop fitting before Christmas. Kumar reassured us all the way and even got the worktop in early (template taken on 7th Dec and it was fitted on 16th Dec!!).

The worktop itself is STUNNING. The team who came to fit it did an amazing job. We had waterfall sides and they even matched the grain of the quartz from the tops down the sides, it looks incredible.

If you want to a huge range of worktops, a super friendly, non pushy service and A* quality finish then look no further.

16 December 2022
Unprompted review
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Reply from Work-tops.com

Hey Michelle, it means a lot to receive this from you. At Work-tops.com, we put out all of our efforts into the projects of our customers in order to truly understand their needs and bring their dream kitchens to life. It is a pleasure for us to guide homeowners like you in planning kitchen renovations since we understand how important the kitchen is to a home.
Hope we made your kitchen renovation experience a memorable one.
Thank you once again for the encouraging words and appreciation.
We wish you and your family a precious Christmas time ahead.

Rated 5 out of 5 stars

Great customer service, great product, and all at a very competitive price

I'm very glad we found work-tops.com. The customer service really stands out. Peter guided us through the process and was very attentive to what we wanted and what we could afford. The template and fitting teams were equally thoughtful and professional.
They have a large range of stones including 30mm options often not available at the mainstream kitchen suppliers. The quality is excellent and we are very pleased with the finish. Thank you.

3 October 2022
Unprompted review
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Reply from Work-tops.com

Work-tops really appreciates your encouraging comments, James. We put our best efforts to give top-notch customer service by being attentive to every single detail. It is in fact a pleasure to guide homeowners looking for renovations, because we know that a kitchen is a primary part of our living space and that we would want it to turn out into something that we cherish for our entire life. Do recommend us to your friends and family. Sending regards.

Rated 5 out of 5 stars

Highly recommend A* Company

A very professional company with the utmost amount of knowledge. Had excellent dealings with Santosh who was always contactable and no job was too small or too big. Would highly recommend as they do as promised.

7 October 2022
Unprompted review
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Reply from Work-tops.com

Thank you very much for your amazing feedback, Maz. We are so happy we could bring your dream into reality for you and your family...enjoy the same.

Rated 5 out of 5 stars

Efficient and good service

Efficient, helpful and good quality materials and installation

17 October 2022
Unprompted review
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Reply from Work-tops.com

It was a pleasure being able to serve you, Caroline. Do recommend us to your friends and family too =)

Rated 5 out of 5 stars

Kudos to the Work-Tops.com Team

From first contact to installation, it was a wonderful experience throughout. And very competitive cost too

Superb team ! Kudos

14 October 2022
Unprompted review
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Reply from Work-tops.com

Work-tops aims to make homeowner's home renovation experiences a memorable one and we can tell that we were successful by reading your review. Thank you for the appreciation, Anjli..hope you have a wonderful time ahead.

Rated 5 out of 5 stars

5 star treatment all the way and an amazing work top

5 star. Service all the way from enquiring purchasing templating and fitting and delivery. Peter and his team were fantastic - you can always contact them and they are there to answer any quireries . I would definitely recommend this company and the work top is amazing the quality and cost was great value compared to other suppliers . I definitely would recommend you use this company and you will have a joyful experience while fitting your kitchen work top -enjoy the process and purchase your work top from worktops.com 100% reliable trustworthy and efficient and an amazing product what more can you ask for . Thank you 😊

7 November 2022
Unprompted review
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Reply from Work-tops.com

Sarah, we honestly appreciate the time you took out to leave this wonderful review for us. The entire team of Work-tops.com is glad that we could do this job wonderfully for you after
holding your Bianco Eclipse for 6 long months! Hoping to serve you again. have a great time ahead =)

Rated 5 out of 5 stars

Professional

Very friendly team, everybody is organised, excellent experience overall

2 November 2022
Unprompted review
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Reply from Work-tops.com

Anna, it was a pleasure serving you. Do recommend us to your friends and family =)

Rated 5 out of 5 stars

Had the pleasure of purchasing a…

Had the pleasure of purchasing a worktop through work-tops.com Dealt with Peter throughout who was professional and curious. Fitted today and it looks stunning really great quality stone!
Excellent fitters too!

28 October 2022
Unprompted review
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Reply from Work-tops.com

We at Work-tops are always hungry to understand our customer's needs in-depth so that we can execute the project a little better than what you expected...and words of appreciation like yours make our efforts worth it. May your kitchen feed you and your family happiness and lots of good food, Paul! Have a wonderful time ahead =)

Rated 5 out of 5 stars

Great stones! Great service!

Great stones! Great service!
Especially thankful to Santosh and his team for meeting very tight deadlines to ensure that we move in with our newborn asap despite some delays on our end. Also grateful to Santosh for listening to me and helping me pick the perfect stone for our kitchen - Sea Pearl Quartzite. I originally wanted totally different stone with different colors and shades, but Santosh convinced me that the Sea Pearl would work better and it did. Our kitchen looks stunning! Also would like to mention the prices which I thought were much more reasonable than I found elsewhere, also don’t hesitate asking for a discount. Where possible Santosh makes sure his clients are happy with the price and service. Highly recommend this company!

29 September 2022
Unprompted review
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Reply from Work-tops.com

Hi Di, it's been really awesome working for you. How could we not give our best for such a sweet family like yours? We are really happy that we could deliver our best services and it made you happy. Sending love and wishes to you and your family ahead of the upcoming festivals. =)

Rated 5 out of 5 stars

Friendly and professional company

Can’t speak more highly of this company. We had a limited budget, yet they worked with us to find a lovely stone worktop that fit the money we had. They made and fitted it at very short notice, and everyone who worked on the project were professional and very lovely to deal with. Now, I have an elegant, functional worktop, with a little glitter to add a touch of magic.

21 October 2022
Unprompted review
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Reply from Work-tops.com

Thank you so much for the appreciation, Anne! It is a pleasure for Work-tops to deliver exceptional results for its customers. The smile on their faces is the biggest motivation for us to keep doing better. May your glitter worktops keep shining bright=)

Rated 5 out of 5 stars

I am 100% satisfied with the level of…

I am 100% satisfied with the level of service, the professionalism, the kindness of the team. I am really happy with the quality of the worktop and the speed it was all completed.
I recommend it with no hesitation!

Thanks!

23 August 2022
Unprompted review
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Reply from Work-tops.com

Thank you so much for your appreciation and shout-out. We at Work-tops give our best to understand every homeowner's needs in depth so that we can give maximum satisfaction about everything, from quality material choice to quick installation. We are glad you had a great experience with Work-tops. Thriving to do much better, each day!

Rated 5 out of 5 stars

Top notch !

I contacted this company and a few others to make enquiries about a worktop for a standalone kitchen island. Although Work-tops didn’t have the product I wanted in, they arranged to get samples so I could see the product. All communication was quick and straightforward and nothing seemed to be too much trouble. All the workmen who came to measure and then fit the worktop were polite and professional. I would have absolutely no hesitation in recommending this company to anyone looking for a worktop. Genuinely top rate company.

2 August 2022
Unprompted review
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Reply from Work-tops.com

Its appreciation like this from customers like you that keeps us motivated to give our best and put in extra efforts. We aim to make every kitchen renovations project not just a completed task but also make it a memorable and unchallenging experience for you. Once again, thankyou for the appreciation, we wish you a wonderful time ahead =)

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