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Workwell Accountancy Reviews 3,312

•
TrustScore 4.5 out of 5

4.6

Accounting firm
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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the efficiency of the overall experience. However, some customers also noted issues with the service, including delays in receiving forms or payments, and occasional unresponsiveness from the payroll team. A few other people also felt that the payment process was not always on time, with some experiencing late payments and difficulties getting their queries resolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many reviewers praise the helpfulness and... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the professional, fast, and... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight the quick and... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express significant frustration, citing issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross has been amazing the past few months. He efficiently closed down my company, provided me with the softcopy of company accounts from FreeAgent I needed for managing my tax affairs, and went abov... See more

Rated 5 out of 5 stars

Barney T was very helpful and knowledgeable and really tried to get my query resolved. Unfortunately as it is bank holiday weekend (and I called late), some people had left and he wasn't able to resol... See more

Rated 5 out of 5 stars

Patient, understanding and listened to what I said without any judgment. Natasha took the time to look at my account, so she fully understood the issue. I was able to figure out my wage payment and w... See more

Rated 5 out of 5 stars

Natasha answered my call and helped me to withdraw some of my funds from my holiday pay. On top of that she helped me to understand why so much tax gets taken away from the large sum which I have alwa... See more

Company details

  1. #31 of 34 best companies in Accounting firm
  2. #28 of 30 best companies in Accountant

Written by the company

Workwell Accountancy provides award-winning accountancy services for limited companies and sole traders. Our monthly accountancy package includes everything you need to ensure your business runs smoothly, and you can access the best possible support for your business.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 34% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Late payroll setup

I was sent my registration link on the day that I was expecting to be paid. I was also asked to do an ID check on this day when they should have already had all my information. Not happy with the service so far.

9 May 2025
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Reply from Workwell Accountancy

Hi Elliot,
Thank you for your review and we apologise for any frustration caused recently.
Your feedback has been passed been onto our Support Team who will be in contact with you shortly.
Alternatively, if you would like to contact us, please do so by calling 01923 257 257 or emailing support@workwellsolutions.com. We are available between the hours of 8am – 6pm Monday to Friday.
Many thanks – The Workwell Team

Rated 5 out of 5 stars

Well-trained and kind

The company straight let you know about all the details you need to know. People with good manners, lots of important information, letting you know about every step in time, continuous contact, well-trained, kind and polite.

8 May 2025

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