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Workwell Accountancy Reviews 3,312

•
TrustScore 4.5 out of 5

4.6

Accounting firm
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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, often highlighting their patience and ability to explain complex issues clearly. The customer service is consistently described as excellent, with many appreciating the quick response times and the ease of getting through to a person. However, some customers expressed dissatisfaction with the service, citing issues with late payments and payroll processing. A few people also mentioned difficulties with communication, such as unreturned calls from the payroll team, conflicting information, and a lack of follow-up on requests.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific staff members for... See more

Customer service

Customers generally report positive experiences with customer service, often highlighting helpful and polite... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the professionalism, speed, and helpfulness of... See more

Response time

People report positive experiences with response times. Many customers praise the quick and proactive... See more

Payment

Users describe ambiguous interactions with payment. Many reviewers report significant issues, such as late... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross has been amazing the past few months. He efficiently closed down my company, provided me with the softcopy of company accounts from FreeAgent I needed for managing my tax affairs, and went abov... See more

Rated 5 out of 5 stars

Barney T was very helpful and knowledgeable and really tried to get my query resolved. Unfortunately as it is bank holiday weekend (and I called late), some people had left and he wasn't able to resol... See more

Rated 5 out of 5 stars

Patient, understanding and listened to what I said without any judgment. Natasha took the time to look at my account, so she fully understood the issue. I was able to figure out my wage payment and w... See more

Rated 5 out of 5 stars

Natasha answered my call and helped me to withdraw some of my funds from my holiday pay. On top of that she helped me to understand why so much tax gets taken away from the large sum which I have alwa... See more

Company details

  1. #31 of 34 best companies in Accounting firm
  2. #28 of 30 best companies in Accountant

Written by the company

Workwell Accountancy provides award-winning accountancy services for limited companies and sole traders. Our monthly accountancy package includes everything you need to ensure your business runs smoothly, and you can access the best possible support for your business.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 34% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

The most unorganised payroll company…

The most unorganised payroll company ever went through never pay you on time always an error on there side I honestly don't recommend this company as 1 to use absolutely disgusting so any companies reading this please don't use these awful the worst one I swear to god

16 June 2025
Unprompted review
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Reply from Workwell Accountancy

Hi Adam,
Thank you for your review and we apologise for any frustration caused recently.
Your feedback has been passed been onto our Support Team who will be in contact with you shortly.
Alternatively, if you would like to contact us, please do so by calling 01923 257 257 or emailing support@workwellsolutions.com. We are available between the hours of 8am – 6pm Monday to Friday.
Many thanks – The Workwell Team

Rated 5 out of 5 stars

Professional

Patient, understanding and listened to what I said without any judgment. Natasha took the time to look at my account, so she fully understood the issue. I was able to figure out my wage payment and where mistakes occurred, which gave me the opportunity to sort this with the agency involved.

13 June 2025
Unprompted review

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