Rohith was very helpful when Emirates cancelled one leg of my flight to Sydney via Dubai. The airline offered me an 8 hr stopover in Dubai which was too long for an 80 yr old lady. Rohith worked hard... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used World Tour Store for ticket from London to Manilla. There were problems with my first choice of Airline, but Rahul Ahuja worked on a replacement for me well into the evening. Then made an alt... See more
I’m very delighted with Bhavna Dutt, I received a phone call from Bhavna regarding my booking flights, just a reminder if I received my E-tickets, which I received a month ago. It was a nice touch... See more
Big thanks to Yash Raj who helped me book my flight with Emirates. He was able to get the exact dates I requested at a decent price, he took the time to provide alternative options and kept me updated... See more
Company details
- #7 of 8 best companies in Airline
Written by the company
World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.
Contact info
No 1 George Williams Way, CO1 2JS, Colchester, United Kingdom
- 02039704141
- info@worldtourstore.co.uk
- worldtourstore.co.uk
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honey provided us a good travel package…
Honey provided us a good travel package and genuine advice.
1 August 2026
Unprompted review
Good service
Good service, Aamira was very prompt with answering questions
15 September 2026
Unprompted review
Nice and affordable
Nice and affordable . I got my ticket in March 2026 for a flight in August 2026. Yash was very helpful in the search
16 March 2026
It was great experience from sandy
It was great experience from sandy. He sorted everything from start to finish. Bookings through sandy was amazing thanks
14 September 2026
Unprompted review
NEVER EVER USE THEM
NEVER EVER USE THEM! LOOKS LIKE LOTS OF FAKE TRUSTPILOT REVIEWS ALSO!
Terrible company, they show lower prices than all other online travel booking sites but cant honour them. Take payment but don't issue a PNR from the airlines. After booking 2 days later they call me and say the ticket price has changed and they cannot confirm booking with airline and have to 2 choices of paying more money for higher class or a “refund” that would come later. Its been a week and refund has not arrived. Likely have to raise a dispute with my credit card company to get my money back.
8 September 2026
Unprompted review
Sandy was very helpful, polite and professional
Sandy was very helpful, professional and went to great lengths to assist me with my questions. Good customer service
12 September 2026
Unprompted review
Purchased flight ticket
Purchased flight ticket. The process was smooth and Aamira was very helpful.
3 August 2026
Unprompted review
Sandy was friendly and kept the agreed…
Sandy was friendly and kept the agreed price. I have not received my tickets yet.
10 September 2026
Unprompted review
"I want to say a huge thank you to…
"I want to say a huge thank you to Semmi - she is such a lovely, caring and professional lady. I needed to change my flight plans and she helped me every step of the way. She explained everything clearly, worked hard to get the best arrangement for me, and was so patient and kind through the whole process. She made what could have been stressful completely easy and stress-free.
It was such a pleasure dealing with her - excellent service and wonderful support. I will absolutely come back and recommend her to all my family and friends. Thank you again Semmi!"
3 September 2026
The flexible ticket was not a flexibale…
The flexible tickets were not flexible tickets and paying a lot of money and airline penalties just because they are economy tickets and the lady of the customer service advised me clearly over the phone that economy tickets are not flexible although I paid £100 to be flexible tickets.
I feel it is all Fraud and not happy with the service.
Dear world Tour , I paid £625 for the initial ticket and £100 for flexible tickets and ended up paying £799 to change the tickets to non busy period and when I checked cheap flight app , I figured out that I should be paying £290 to change the tickets and not £799. I was not CC’d in the communication with airlines and I didn’t receive any clarification why I’m paying £799.
When I asked for refund for the first ticket, I was advised that I would get only £204 and lose £ 521 from the ticket price.
All Fraud about the price of the flexible ticket and actually I paid £100 for nothing.
30 August 2026
Unprompted review
Reply from World Tour Store
Dear HEBA,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience and understand your concerns regarding the charges applied for your voluntary date-change request.
Please be advised that the Flexible Ticket option provides the convenience of changing the flight date and time up to 24 hours before departure, subject to the fees applicable as per the terms and conditions decided by the Airline. A Flexible Ticket never means that you could make changes to a booked flight ticket for free of charge. Date change fees are comprising in two elements. First one is the date change penalty which is a fixed fee varying dependent on each airline's terms and conditions and the second is the fare difference which is the difference between the fare of the new date and the fare which has already been booked.
In this instance, please be advised that the charges applied were in accordance with the applicable airline’s fare rules and policy. We would also like to confirm that World Tour Store did not charge any additional service or admin fee on top of the charges paid for the requested change.
At World Tour Store, we always endeavour to provide our customers with accurate information regarding the services selected, along with the relevant airline terms and conditions. We appreciate your feedback and remain committed to helping our customers make informed decisions regarding their bookings.
For any further assistance or clarification regarding your booking, please feel free to contact us directly and our team will be happy to assist you.
Kind regards,
World Tour Store
I booked with them .tickets not arived…
.Please be carfull booking with them
3 September 2026
Unprompted review
Reply from World Tour Store
Dear Customer,
Thank you for sharing your feedback. We sincerely regret the frustration and inconvenience caused regarding your booking.
We hope you will understand that flight booking is a dynamic process, carried out globally by millions of customers across millions of websites at any given time. It is very common in the online booking process for a selected itinerary to become unavailable after the passenger or payment details have been completed, even though the same itinerary may still appear on the same website or other websites.
Most of the time, this can be due to the retrieval possibility of the auxiliary memory of the device being used. The itinerary may no longer be bookable because the fare or seat availability may have changed. Fares displayed and seat availability are dynamic in nature and can change instantly.
As you chose not to proceed with the revised fare, the booking was cancelled and the full amount paid was refunded to you.
We understand your frustration regarding the situation and sincerely apologise for any inconvenience caused. Should you require any further clarification regarding your booking or refund, please feel free to contact us on +44 (0)20 3970 4141 or email us at info@worldtourstore.co.uk. Our team will be happy to assist you.
Kind regards,
Customer Support Team
Awful company that takes your booking…
Awful company that takes your booking and money then does not confirm your flights for 2 days! Then says the flights are gone and wanted and extra £400 to confirm my flights!!!! What company works like this???? Terrible service
8 September 2026
Unprompted review
Reply from World Tour Store
Dear Customer,
Thank you for sharing your feedback. We sincerely regret the inconvenience and frustration you experienced regarding your booking.
Our team made several attempts to reach you to discuss the booking and address the concerns raised. However, unfortunately, we were unable to speak with you as the calls were not answered.
We would like to clarify that flight bookings are a dynamic process, with millions of customers making reservations across multiple platforms worldwide at any given time. It is possible for a selected itinerary and fare to appear available during the initial booking process but become unavailable by the time the passenger and payment details are completed.
This can occur due to real-time changes in airline seat availability and fare inventory. The availability and pricing displayed online are dynamic and can change instantly, meaning that a fare shown at the beginning of the booking process may no longer be available when the booking is being confirmed.
We understand how frustrating it can be to experience a fare difference during this process, and we sincerely apologise for any inconvenience caused.
We remain available to discuss the matter further and address any concerns regarding your booking. Please feel free to contact us on +44 (0)20 3970 4141 or email us at info@worldtourstore.co.uk, and our team will be happy to assist you.
Kind regards,
Customer Support Team
Had a good experience with booking and…
Had a good experience with booking and the process.
After my travel today BHAVNA Dutt called to check how was my experience with the company and that I will appreciate the most.
Will definitely book again through them.
100% trust worthy.
8 September 2026
Unprompted review
Sammy was very helpful
Semmi was very helpful, polite and informative.
7 September 2026
Unprompted review
Excellent bookings to Honey and Bhavna…
Excellent bookings to Honey and Bhavna . You guys are amazing
5 September 2026
Unprompted review
Customer dealing with Bhawana dutt I…
Customer dealing with Bhawana dutt I really appreciate her service. Thank you so much, Bhawana, for helping us.
6 September 2026
Unprompted review
BHAVNA DUTT has provided me a very nice…
BHAVNA DUTT has provided me a very nice and helpful information about my trip she have professional and friendly approach thank you!
5 September 2026
Unprompted review
Customer service
Customer service the one who called me to assist her name Bhavana Dutt she is very clean to explain each and everything
5 September 2026
Unprompted review
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