Worldwide Cruises Reviews 

905
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of support. Customers frequently praise the staff and travel agents for their outstanding patience, deep knowledge, and prompt communication throughout every stage of planning. People note that the booking process is exceptionally quick, completely seamless, and thoroughly tailored to individual preferences, providing immense peace of mind. Consumers also appreciate the highly competitive pricing, transparent details, and valuable recommendations offered across various wonderful holiday packages. Travelers consistently express strong confidence and loyalty, eagerly recommending these efficient, reliable, and professional services to friends and family alike.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing travel consultants as extremely... See more

Service

Reviewers highlight positive aspects of service, frequently praising the efficient, helpful, and professional... See more

Booking process

Customers had positive experiences with the booking process, frequently highlighting how seamless, quick, and... See more

Holidays

Clients share positive opinions on holidays, noting that the planning process is remarkably smooth and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting agents who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked up a Caribbean cruise including pre night stay, home city flights and room and drinks package. Mo understood my requirements and within 24 hours had the package with quote attached. Once I acc... See more

Rated 5 out of 5 stars

Mo was brilliant - he booked us a bespoke USA holiday which included 4 hotels, 3 planes, a coach, a train and several trips. There was even special assistance needed so there was plenty that could... See more

Rated 5 out of 5 stars

Kept us Informed of everything going on , even notified me when an upgrade offers was on , which I took straight away , both hotels where in great locations, flight times , also rearranged train to f... See more

Rated 5 out of 5 stars

We have dealt with Mo at Worldwide Cruises in the past and he has always arranged an excellent holiday for us. On this occasion, I emailed Mo to discuss a possible cruise to Australia & Nee Zealand. H... See more


Company details

  1. Cruise agency
  2. Cruise Travel Agency

Written by the company

We are Worldwide Cruise Specialists; providing our clients with the best tailor-made and bespoke cruise holidays. We are a well-established online travel company based in the UK and provide cruise holidays departing from the UK to various worldwide locations. As part of a travel group we have excellent deals with numerous cruise lines, airlines and hotel groups; offering you some of the lowest deals around the world. We are passionate about finding you the right cruise holiday at the right price and will work with you to help you find your perfect holiday.


Contact info

4.8

Excellent

TrustScore 5 out of 5

905 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(905)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service given

I always speak to Mo. He has found me some great deals and I find his price is always the best. He is always listening to and delivering. my requests.

Worldwide Cruises aftercare is excellent. After the first cruise I booked with Mo, I received a phone call from him. Due to an issue, I had to rearrange the internal flight and he phoned to see if everything was ok I really appreciated the call, (Thanks again Mo)

Would I book with Worldwide Cruises again? You bet I would and in fact have 2 booked with them for 2025 & 2026. Their service is excellent.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Second time booking, best pricing and experience

This is my second booking with Eddie of Worldwide Cruises. Eddie always provides an honest view as to what’s best from an experience and pricing perspective. There is never a need to pressure you into booking, he’s always trying to ensure it’s the right package for you. Will definitely be back for our next trip.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Mo was a great help when booking my cruise to Japan.
He suggested hotels for before and after the cruise and helpful information about the transfers.
He responsed very quickly to my emails and was helpful on the phone too. Would use this company again due to the exellent customer service.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

We would like to thank Worldwide…

We would like to thank Worldwide Cruises for your continued service and after-service, you have great attention to detail we are currently in the Hilton Cocabana, thanks to Samuel, who has looked after us for years, and who we believe has now moved on, we now continue in the same if not improvement further with Eddie, hope you keep up all the great work that Samuel has done for us.

15 March 2025
Unprompted review
Rated 5 out of 5 stars

The service we received was above…excellent

The service we received was above excellent , Eddie goes above and beyond to help us and we don’t go anywhere else, Eddie has helped us for many years now and is our go to every time we need to arrange travel. Can’t thank Eddie enough for all that he does for us .

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Samuel is absolutely amazing for Worldwide Cruises

Booked again with this company, this the third time & Samuel is always amazing to find the best deals for us & supply everything for our needs. He's so friendly & very knowledgeable about the trips we like. Great customer service , he's an absolute credit to Worldwide Cruises & we will definitely be using him again .
I highly recommend him to anyone looking for a cruise.

7 February 2025
Unprompted review
Rated 2 out of 5 stars

Contrary experiencewith this company…

Contrary experiencewith this company compared with the majority of of reviews. I had a vey disappointing experience.
I responded to a cruise package offer from them for a cruise from Vancouver to Tokyo quoting a very competitive rate. I phoned, 3 times speaking to two different agents, asking for a breakdown of this offer with flight information as we have experienced horrible flight routes and timings in the past. Unfortunately all I recieved was either a copy of their offer or a link to Norweigian Cruise Lines with none of the information requested. I was also promised a call back from the company which I have never had.a strange way to run a company and certainly did not give me any confidence to book with them.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Samuel has been great in helping us…

Samuel has been great in helping us book our cruise to Japan. So responsive & accommodating as we worked out the best trip for us. He was so good at communicating with us throughout the whole process & a great experience all round!

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

They made booking a cruise a pleasant experience. Spent time to get a package to suit us. Looking forward to the trip.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Samuel was excellent

Samuel was excellent in dealing with my booking he listened my needs and came up with everything I needed! He was very professional and knowledgeable

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Getting the best deal …

I dealt with a gentleman he was very patient and explained the process of booking the holiday with me.
He gave me options to where I could stay and what he could do if I wanted to stay longer.
He gave me important information regarding my passport and how it might be helpful if I used Uber for transfer from airport to hotel.
I found the whole experience very easy informative.
If I had to give a negative it would be at times I had to ask him to repeat what he had said

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Mediterranean Cruise

Just booked a Mediterranean Cruise via Eddie. He handled my queries quickly, patiently and efficiently. Very happy to give him a 5 * Review

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Samuel was a great help. I told him what cruise stay package we were interested in and the slight changes we would like which were done promptly and affordably to our budget.

22 November 2024
Unprompted review

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